While staying here I encountered a few issues with my stay. When brought forth to hotel personnel there was no real concern or compassion given about the issues and I was treated as though I was lying. The General Manager and President are very rude and condescending, in all of my traveling I have never experienced treatment like I have at this hotel.
Only positive thing about my stay was check-in and check-out, as the front desk clerk Ed was a gem. Ed is epitome of what it is to deliver customer service to a guest and the GM and President should take direction and learn a few things from him!
- Official Description (provided by the hotel):
- This Newly Renovated Boutique Sedona hotel is located near the Thunder Mountain, Lizard Head, Chimney, Sugarloaf and Coffeepot Red Rock formations. Arroyo Pinion Hotel, An Ascend Hotel Collection(R) Member hotel in Sedona, Arizona offers easy access to uptown Sedona shopping, as well as: - Oak Creek Canyon - Red Rock Crossing - Dry Creek hiking trails - Bell Rock Vortex - Hiking Trails Enjoy these Complimentary amenities: - Free deluxe Hot breakfast - Free wireless high-speed Internet access - Free daily newspaper - Outdoor Pool & Spa - Starbucks coffee in all rooms - Jacuzzi Suites with Fireplace & Patio Luxurious, designer guest rooms include Beautyrest beds with Robert Allen bed coverings and triple sheeting, custom outlets and USB ports at each night stand and desk area, and custom lounge chairs and ottomans. Flat-screen television with cable, refrigerator, microwave, safe, coffee maker & desk with ergonomic chair are provided for your enjoyment. Some rooms feature a whirlpool bathtub with fireplace and a patio. Its perfect location and convenient access to area attractions make the Arroyo Pinion Hotel a great place for business and leisure travelers in the Sedona, Arizona area. Book a room with us today! ... more less
- Reservation Options:
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- Also Known As:
- Kokopelli Hotel Sedona