We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not quite what we thought it would be” 2 of 5 stars
Review of Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Arroyo Pinion Hotel, an Ascend Hotel Collection Member to your Saves list
Arroyo Pinion Hotel, an Ascend Hotel Collection Member
3.0 of 5 Hotel   |   3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #20 of 47 Hotels in Sedona
GreenLeadersBronze level
Orlando, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Not quite what we thought it would be”
2 of 5 stars Reviewed July 13, 2012

Thought we were truly getting a suite and were a little disappointed. The room was clean until we looked behind the night stand. There were spiderwebs and thick piles of dust behind there. It was kind of gross. Requested a suite for 5 but the sofa did not turn into a bed. The bathroom and sink area are VERY small.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, July 22, 2012
First let me thank you for your comments and please allow me to explain:
Your comments are used to train and evaluate our staff and appropriate actions are taken.
We have gone thru with fine toothcomb to make sure that the rooms are spotless. One housekeeper was terminated recently due to improper cleaning. As new owners , our goal is to provide clean comfortable rooms, great customer service and reasonable complimentary breakfast.
We are new owners and have a president’s welcome letter with his personal cell number to report any comments, concerns or issues if you need to speak to him directly. We are not aware of any hotel in America doing that. In addition, our staff and manager are available all the time to assist. I wish you would have talked to us while you were here. Nothing was said to staff at all, I checked before writing this response.
I also checked and found that you made the reservation at our website for a Sugarloaf Suite. There is clear picture of Sugarloaf suite on the website showing that it is a one room minisuite that has 2 Queen beds and sofa seating. That minisuite is 30 ft long. Your reservation also did not show for 5 people and we do not permit 5 people in one room suite.
For your future reference, We do offer Cockscomb suite which is a 2 room suite and we also have many connecting rooms as well.
We provide refrigerator, Microwave, 25 Inch flat panel TV, coffeemaker, hairdryer, and electronic safe in each room.
A man moved here from New York and makes fresh New York Bagels that we serve daily on our Complimentary breakfast bar along with fresh fruit, cereals, coffee Juices etc.
We are located across from the famous Thunder Mountain where the Disney got its theme from for the Thunder Mountain Train. We also have several restaurants nearby and many hiking trails off of Dry Creek road, the adjacent Road to our Hotel. We are also one of the closest hotels to Red Rock crossing where you can see magnificent Cathedral Rock (most photographed rock in the world). So, our location is excellent.
We apologize for any inconvenience you may have suffered and we invite you to come again and allow us to serve you with spotless room, fresh New York bagels with Juice and coffee and a great customer service to have a memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

231 reviews from our community

Traveler rating
    121
    76
    18
    7
    9
See reviews for
47
114
9
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
Lasne, Belgium
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 4, 2012 via mobile

The room was spacious and clean. Good value for money. Far from downtown, but good choiçe of places to eat around the hotel. It would have been almost perfect if the hotel could provide a decent breakfast. The breakfast corner wasn't clean and the choice very limited. Should I go back there, I wouldn't even bother and would go for breakfast outside. In short, great room, bad breakfast.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, September 30, 2013
Thank you for staying with us and Thank you for your comments. we apprecaite it

See you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 23, 2012

We loved our "suite". It felt really spacious for a one room "suite" because it had a sitting area with a desk, however, it was not the "suite" they described. Nevertheless, we would definitely return and hope to stay again.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, September 30, 2013
Thank you for staying with us and Thank you for your comments. we apprecaite it

Please come and see all the new things now.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uruguay
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 15, 2012

We stayed only one night after visitng the grand canyon. We were exhausted and when we saw the room, I couldn´t believe my eyes!
A beautiful fireplace in the corner of the room next to large windows and a nice hot tub in the same room was perfect!!!
Everything was clean and the bed was extremely confortable, taking into account that we needed to get up early the next day to continue our trip!!!
Definetely, I recommend this place only for travelers just passing through, but if you are looking for a long stay or a place with a better view of the awe-inspiring sights in Sedona you should choose another hotel.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, September 30, 2013
Thank you for staying with us and Thank you for your comments. we apprecaite it

Please come and see the complete changeover now
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pa
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 2, 2012

This was our first trip to Sedona so I relied on other Trip Advisor reviews. The room was very clean and nice, comfortable beds. Seemed as though there weren't many guests there however. The desk clerk was very helpful in pointing out things to see and do. We needed copy service and they were pleased to help with that. The pool and hot tub were located directly in full sun which is probably great during cooler times. In May it was just too hot to use during the day. The hotel is not within walking distance of the "Uptown Sedona" area but there is amble free parking there. Breakfast is the standard continental fare. Wi-Fi wasn't working at first but when we reported, they fixed it immediately. I'd stay again.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, General Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, September 30, 2013
Thanks for your comments.

please visit us again with all new items and enjoy the hiking again as well
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 24, 2012

Stayed here for one night this month on our way from Grand Canyon back to Phoenix. Loved the friendly, helpful staff. We had a Cathedral Suite and it was very nice and comfortable. The jetted tub was perfect for me--it is not a two person tub, but not advertised to be and for someone not 5'3", it could be a bit cramped, but the jets were great. We had a fireplace, but were much more appreciative of the air conditioning as it was rather warm when we were there. The bed was quite good with lots of different pillows. The room had a couch which was nice and firm to sit on and a coffee table, but no desk to use a computer at (there was wi-fi that worked just fine, however). We had a microwave and refrigerator, as well as a coffee maker which was quite nice. This is a motel style unit, so doors open onto open air walkways and there is no elevator, but the nice suites seem to be on the lower level. The outside is nicely appointed with sitting areas and pretty flowering shrubs. The bathroom is a bit cramped, but the shower is wonderful--twin shower heads are very nice. The vanity area is also a bit cramped, but the toiletries are first rate!!! My biggest problem was the breakfast. We had bagels and cream cheese or butter and jams and two types of dry cereal, milk, coffee, and juice. It is not a bad breakfast, but for the money, some yogurt and fruit would have helped out and not been that much work. They had a full kitchen there in the breakfast area. The bagels were very good ones, I think from a local bakery, but a choice of muffins, maybe? Also, you would think for this money, one might have HBO or some form of movies in the room. We had a DVD player and the book said complimentary DVDs were in the lobby. When my husband went to pick up a DVD, the clerk said, "there is not a player in your room." He said there was, and she said "they must have forgotten to remove it--they are extra." However, she let him get two movies, but the selection was terrible. Given how cheap movies are now, they could invest in some more recent ones or some classics. Also, I had thought the DVD player was a nice touch--turns out it was probably an accident we had one at all--and would not have known about its availability.

Be aware--this is out of the downtown area quite a bit, so if you are looking for something where you can walk to shops, this is not the place. However, it is on the trolley line and probably a lot more peaceful. It does not have the views some places do, but it is very calm and quiet in the evening and early morning--we enjoyed it very much. It just missed excellent; in the category they are striving for, there are almost there--but not quite.

Room Tip: Our room was way at the back of the complex which is probably why it was so quiet--get a room away f...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, May 25, 2012
First let me say Thank you for all your positive comments regarding bed, pillows, wi-fi, couch, double showerheads, fresh bagels and upscale toiletries.
Second, as new owners, we have substantially improved the hotel and continuing to do so and have bigger plans to enhance it further this year. Breakfast will be enhanced with that too.
Third, your comments are used to train our staff further. So, Thank you.
Fourth, we are in the process of removing the DVD players and adding a premium channel.
Fifth, you are right about the Jacuzzi tub, they are one person Tub, size of a regular Bath tub, but deeper with Granite all around it and in the bedroom area so you can see the TV from it.
Sixth, Town of Sedona is like a letter Y, Right arm of Y is uptown-the shopping area, the bottom of Y-the village of Oak Creek (outside the city) and left Arm is West Sedona, where there are many hiking trails, and restaurants. We are in West Sedona and inside the city limits.
Seventh, Special Thanks to you for pointing out Calm and Quiet, as most of our rooms are away from the road and we are surrounded by trees(in Desert-ya we pay big water bill) where you hear the birds chirp in the morning.
Eighth, we are located across the street from the famous Thunder Mountain where the Disney got its theme from for Thunder mountain train. You cannot see red rock views from Majority rooms but you can see from Pool area or from the street just outside the hotel.
Finally, we are striving to get Excellent by correcting the last bit of minor items. We invite you to come and stay with us again so you can give us the excellent next time.
Thanks Again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Arroyo Pinion Hotel, an Ascend Hotel Collection Member? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Address: 3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Sedona
#15 Romantic Hotel in Sedona
#15 Business Hotel in Sedona
#21 Family Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arroyo Pinion Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 45
Official Description (provided by the hotel):
This Newly Renovated Boutique Sedona hotel is located near the Thunder Mountain, Lizard Head, Chimney, Sugarloaf and Coffeepot Red Rock formations. Arroyo Pinion Hotel, An Ascend Hotel Collection(R) Member hotel in Sedona, Arizona offers easy access to uptown Sedona shopping, as well as: - Oak Creek Canyon - Red Rock Crossing - Dry Creek hiking trails - Bell Rock Vortex - Hiking Trails Enjoy these Complimentary amenities: - Free deluxe Hot breakfast - Free wireless high-speed Internet access - Free daily newspaper - Outdoor Pool & Spa - Starbucks coffee in all rooms - Jacuzzi Suites with Fireplace & Patio Luxurious, designer guest rooms include Beautyrest beds with Robert Allen bed coverings and triple sheeting, custom outlets and USB ports at each night stand and desk area, and custom lounge chairs and ottomans. Flat-screen television with cable, refrigerator, microwave, safe, coffee maker & desk with ergonomic chair are provided for your enjoyment. Some rooms feature a whirlpool bathtub with fireplace and a patio. Its perfect location and convenient access to area attractions make the Arroyo Pinion Hotel a great place for business and leisure travelers in the Sedona, Arizona area. Book a room with us today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Choice Hotels, Despegar.com and Hotels.com so you can book your Arroyo Pinion Hotel, an Ascend Hotel Collection Member reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kokopelli Hotel Sedona

Owners: What's your side of the story?

If you own or manage Arroyo Pinion Hotel, an Ascend Hotel Collection Member, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.