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“Overall wonderful stay” 4 of 5 stars
Review of Hilton Sedona Resort and Spa

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Hilton Sedona Resort and Spa
3.5 of 5 Resort   |   90 Ridge Trail Drive, Sedona, AZ 86351   |  
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Bed & Breakfast
Ranked #25 of 46 hotels in Sedona
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
“Overall wonderful stay”
4 of 5 stars Reviewed March 20, 2013

Overall, our stay at the Hilton Sedona Golf Resort & Spa was wonderful, against the most beautiful natural backdrop of Sedona's landscape. It was the perfect location, and the golf course was absolutely stunning. Hard to focus on your golf game when you are so distracted by such beautiful surroundings! The accommodations were very comfortable, clean, quiet, and the service was generally pretty friendly. We had a suite and it was quite spacious, with wonderful views, a fireplace, and a small balcony. Room service was excellent. Hiking trails through the Red Rocks abound nearby... it was the perfect location. Drove 3 scenic hours to the Grand Canyon and 2.5 hours back, well worth the round trip. Only major disappointment was that the internet service in the room was so erratic and unreliable; I had to work remotely during my stay and it was nearly impossible to do so because the connectivity was so terrible. Hopefully this is something the hotel can resolve pretty easily. Also, the bar was severely understaffed when we were there... we were discouraged from ordering certain items on the menu because the person filling in behind the bar didn't know how to make them. Other than these two issues, it couldn't have been a better stay! Definitely would recommend!!

Room Tip: Get a suite! Very roomy, with a separate living room (w/ a fireplace!) and dining area. Worth any...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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English first
Fargo, North Dakota
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 19, 2013

The rooms were spacious with a sitting area and small kitchenette; however, we were disappointed that the main pool was under construction so not accessible for our stay. We also had very poor service in the bar one of the evenings that we were there. That said, the bed and pillows were very comfortable, and the concierge service was great! I would stay here again, but wish they had let us know that the main pool was out of service. There is another pool, if you like having everyone in the restaurant watch you in your swim suit - not for me.

One other item to note is that the walls are very thin. We could clearly hear the guy next door watch TV until his snoring took over until well after we had risen for the day. Bring ear plugs if you are a light sleeper.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
210edgar, General Manager at Hilton Sedona Resort and Spa, responded to this review, March 25, 2013
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area.
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St. Paul, MN
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

We were able to stay here because we had a lot of Hilton reward points. We had a King suite with red rock views. The room was big and very clean. The property seems a bit older but had all the amenities. We loved having access to the spa and their big outdoor pool. The restaurant on-site was quite good! We just had sandwiches one night and all of our breakfasts there but I was pleasantly surprised. Sometimes hotel food is just plain boring. One note - the balconies are very small. Two people can sit out, but it's tight. One other secret - if you are a coffee lover - go to the spa for their coffee. It is a different brand and SO much better than the stuff in the room or even at the restaurant. If you are a hiker, the forest service HQ is close by and you can get all the info you need on hiking options. Overall we had a great experience.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tampa, fl
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 14, 2013

Great location, surrounded by red rocks with golf course onsite. Room was large with separate living room, containing a dining area, fireplace and small balcony. Room was clean, comfortable and quiet. Friendly staff, restaurant was very good, especially the huevos rancheros. Perfect for nearby hiking trails and red rock formations. Easy day trip to Jerome and Verde Canyon railroad.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

The Hilton Sedona Resort and Spa is a very nice place that is comfortable, spacious and quiet. We stayed in a One Bedroom Suite with a Red Rock view. The suite is very spacious, well equipped with a nice wet bar area, med size refrigerator, dining table, separate living room area, bathroom vanity outside the tub/shower area, which is nice when two or more are trying to get ready. The only slight disappointment was the so called "balcony." It is more like a "nook." Very small, and while the high walls provide privacy, they also limit your view. I felt a bit like I was in a very tight closet space instead of the outdoors.

The hotel is not right in uptown Sedona, about a 15 minute drive from town, but the drive is gorgeous, with viewpoints of Bell and Cathedral Rock to stop and take pictures. Sedona is a lovely place for a nice, relaxing get away...but I don't recommend going when the weather forecast calls for SNOW...that is what we got. It really limits what you can do unless you don't mind hiking in bright red mud and snow, of course!

We had to cozy up in our hotel room and order a movie, but even that didn't go well. The movie froze shortly into. After calling to see what the problem was, they said the dish had snow on it and they would get it cleaned off and it should work again. Unfortunately, two calls and an hour later, still no movie, so we asked for a refund which was quickly given. Apparently, it was a bit more than snow on the dish!

The restaurant in the hotel is good, although a bit pricey in my opinion, $17.50 for buffet breakfast, that was basic, eggs, bacon, potatoes, fruit and cereal. I ordered from the menu which I think is a better value.

Great art in Sedona, but be prepared to spend, it doesn't come cheap!

Great Italian Restaurant on the main Highway, within walking distance of the Hilton, call Cucina Rustica. Food was very good, ambiance, great service and wine! Well worth a visit.

I will go back to Sedona, and would stay at the Hilton again, I just don't think I would pay extra for the so called Red Rock View.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buena Park, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

I visited Sedona with my adult daughter for a short break..Sedona itself is amazing,you are surrounded by incredible views of nature..the hotel location is perfect for a getaway from city life..if u like golfing the course is a few steps from the hotel,the spa is great, the hotel staff was friendly & accommodating..I called the front desk for more coffee & cream,it was brought to our room right away .we took the Discover Sedona tour (I forgot the name of the co.,the brochure was given by the front desk) Al the tour guide was very knowledgeable with a good sense of humor..he drove a van with the sign Angel Tours..

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 6, 2013

Service was bad starting with the front desk staff getting snippy when we wanted to check in an hour early (even though we had been there three hours) to get ready for a black tie dinner that they were hosting. We were given directions to the spa that brought us through roped off areas for construction. When we arrived at the spa (upset that we weren't notified of the closed areas) they were surprised the hotel hadn't offerred us their free shuttle. The spa was great thought so it took the edge off. Even the housekeeping staff didn't acknowledge guests with a nod or smile. They have a long way to go to provide guests with good customer service.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
210edgar, General Manager at Hilton Sedona Resort and Spa, responded to this review, March 11, 2013
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments
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Additional Information about Hilton Sedona Resort and Spa

Also Known As:
Hilton Sedona Hotel Sedona
Hilton Sedona Resort
Hilton Sedona Hotel
Hilton Sedona
Sedona Hilton Resort
Sedona Hilton Resort Spa
Address: 90 Ridge Trail Drive, Sedona, AZ 86351
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Sedona
#9 Top resorts Hotel in Sedona
#11 Romantic Hotel in Sedona
#20 Family Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sedona Resort and Spa 3.5*
Reservation Options:
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