This is a somewhat long review. I'm going to go into a lot of details, so be warned.
This was an anniversary trip for my wife and I. Our trip was from July 7th-13, 2013. When we arrived, we were informed the pool was completely closed as it was being worked on, and would not be open the entire time we were there. While we were aware the pool was being worked on when we originally booked the trip, the date the website said the pool would be finished was 7/1/2013. We did not receive an email update before our trip telling us the pool would not be finished. After checking out how far along the pool work was, it became obvious that they were horribly behind schedule. They had not even begun to pore concrete for the new foundation. The only attempt by the hotel to make up for this was a free buffet breakfast one morning during the week, and then telling us we could travel to any of the other resorts to use their pool. Who wants to drive an additional 20 minutes to go to another pool? In addition, we were informed upon arriving that there would be a daily $15 resort fee, which we were not told during booking. Now, normally, I'm okay with resort fees as they usually cover most of the basics, but there was NO WiFi internet service available in the rooms. The only place in the hotel it was available was in the main building.
We were also told to visit the concierge who could help us plan activities and meals for the week we were there. She was quite helpful, except for when she pushed a time share presentation. They offered a free helicopter ride as well as a free 3 night stay in another resort (which after looking into it, is only valid for Sunday - Thurs check in time). At this point, the helicopter ride was intriguing, so we decided to go to the presentation as my wife's parents have a timeshare points program and they enjoy it.
Our first timeshare presenter was friendly and chatty. His technique was fine, and in the end, we decided to say no. They then brought us to ANOTHER sales rep to sell the "sampler" package, which is supposed to be a trial run of their program. This was intriguing. Unfortunately, we were lied to at almost every turn. It was quite obvious that our sales rep was brand new. Every time I asked a question, he had to go get someone else to come over and answer them. We were also told we would be introduced to the creator of the sampler platter. This was also a lie, as we came to find out he was merely the sampler manager for that location. In the end, we were told that we had 7 days to change our mind, and with that, we signed.
After getting home, and looking online and reading reviews, we decided the package wasn't the best fit, so I attempted to cancel the package and get a a refund of the initial deposit. I have been vehemently denied on 3 occasions because my wife and I signed a non cancellation, refund or rescission clause. I don't remember signing this clause, and on the paperwork, there is no line where you would initial. I remember my sales rep coming back and saying "oh there's one more thing for you to initial". Now, it is my fault that I signed that without reading, however, as I mentioned, we were verbally told we could cancel within 7 days, which I did.
Overall, I'm sure the pool and WiFi issues are taken care of now that some time has passed, but whatever you do, say NO to the timeshare presentation. They will lie to you to get you to sign. I'm very close to taking to twitter, Facebook, and any other method I can find to publicly announce the ludicrous of the situation. It wouldn't surprise me if someone name Patrick Duffy replies to this post telling me he'll handle the situation. From when I've read online, he replies to posts like this to try and help, but then NOTHING ever comes if it (this is after I followed up with the original posters).
The hotel is located directly behind an art and culture shopping center which is quite lovely. It's also relatively close to the main area of shopping in Sedona as well as a ton of trails for hiking and biking. I HIGHLY recommend you stay in Sedona, just not at Los Abrigados or any other Diamond Resort.
BOTTOM Line: There are better places to stay in Sedona. Don't trust ANY Diamond Resort International.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is with deep regret to read that your stay here at Los Abrigados Resort did not meet your expectations. We always strive to deliver exceptional hospitality, and offer quality accommodations at an affordable cost to each guest that stays with us, and we were very concerned after reading your review in that we did not meet these expectations. The refurbishment project for our main pool was originally scheduled to be finished on July 1st 2013; however, due to circumstances beyond our control, this project did not finish completely until recently. During this time, our secondary pool was open for our guests to use. Just as an FYI, the resort fee covers several amenities at our resort, which include, but not limited to: Wi-Fi services, access to the spa, tennis, and golf facilities, locker rooms, and fitness center. This information as well as costs are relayed to all of our 3rd party rental partners, as well as, on our managing company’s main rentals website. We are in process of upgrading our Wi-Fi coverage so that this service reaches the whole resort, not just the lobby area. Please accept our request for patience as we work to get this project finished. The 7 day rescission period you are referring is for new purchases of points (original offer), and does not include trial memberships such as The Sampler. Your salesman offered both products to you during the time of sale and made it clear that the rescission period only referred to the original offer, which you declined in favor of The Sampler package. We are truly sorry for any misunderstanding in this regard. If you are willing to give us a second chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We sincerely appreciate your business with us and wish you the best on all your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.