This spa was nice enough and were able to arrange for all my needs via our wonderful concierge at the B&B we stayed at. The "waiting room" was several long hallways away from the room were I actually had my massage. The gentleman who did the massage was very nice and very talkative something I don't enjoy during my massages. He also used more pressure than was necessary but it is my fault for not asking him to soften his touch. The women's locker area provided no privacy unless you locked yourself in a stall and they seem to be highly protective of their towels. I know this all sounds very negative but in fact it was not a negative experience at all. The staff was very friendly and it is a great location if you want to be near a lovely shopping plaza where we enjoyed lunch and some great window shopping.

The grounds are immaculate - quite pretty. It was great to see a pool just for kids (sure wish that the resort would request that all kids use that pool rather than the main one). The creek park, tennis and bocce ball courts, and kids play area is one of the best I've seen at a timeshare resort. Very quiet resort too. Right now, the construction with the new round a bouts and all at the Y is making it really difficult to get in and out of the resort. The resort sits back far enough that we couldn't hear any of it - even when we were at the pool or pool bar. GREAT spa, one of the best. Now to the rooms - looks like they updated the living and kitchen/dining areas along with drapes, furniture, etc. They're going to need to put in flat screen TV's soon! The bedroom and bathroom were from the 70's era. Great mattress and nice drapes/comforter and pillows by my oh my were the furnishings OLD and the carpet was thin like a really old outdoor type carpet...felt gritty on the feet. The bathroom vanity and shower are the originals of 20+ years ago and in dire dire dire (did I say dire!?!) need of updating. It wouldn't take much and we can't figure out why it hasn't been done. We are owners there - inherited the timeshare from family who are original owners. We own other timeshares and I would not put this in the same category as an RCI Gold Crown nor 4 star resort --- only because of the rooms. Otherwise, everything else would be. BEWARE!!!! do not get a ground floor unit!!!!! You'll hear the people above with every single foot step. There was a couple above us and we couldn't figure out for the life of us what the heck they were doing walking back and forth all night it seemed like. Finally, we had to call them and ask them to walk a little lighter in their step and they did. Our unit was E-135 lovely end unit, one bedroom Jerome and looking out on lawn. Some units look over parking lots - that didn't look so good. Yes, parking is at a premium if you try for a space after 7pm. But hey, the walk is pretty through the complex. This resort is located so that you can pretty much park your car and walk to wonderful restaurants, the uptown central part, or take the Trolley. We used our car only to go to the hiking spots which of course are THE REASON to come and enjoy Sedona.

My wife and I went for a week long stay in February, and loved everything about our stay. The room was fine....yes, it is a tad outdated, but it was clean, had lots of space, a good view, and great service. The grounds were beautiful, the onsite restaurants are great, and the location is perfect for getting around town. We were out and about the town most of the time anyway, so what does an ugly bedspread really matter in the grand scheme of things? People just like to complain about the small things. It amazes me.

The staff was great...especially the concierge desk! They really help you out...making sure you see all the important sites in the easiest possible way. I recommend talking to them for sure.

I would reccommend this hotel completely.

The hotel was very rundown and out dated the carpet in the rooms was very dirty. The furniture was very worn and not comfortable! The "hotel" resembled a apartment complex made up of a bunch of small buildings. Had booked two night stay but only stayed one night. Would not have stayed in the room if we had arrived earlier in the night.