While on initial check-in for a week's stay in a junior suite we were disappointed by the view offered from our balcony (bushes and the parking lot), the accommodations were very comfortable (nice furniture and one of the largest bathrooms I've ever seen in a hotel) and we reminded ourselves that we weren't there to sit on the balcony - we were there to get out and enjoy Sedona's beautiful landscape. Yes, many of the casita balconies overlook parking areas, etc., but if you get out from your room and walk around the resort, you'll have a surfeit of overwhelming canyon views. Even beyond the natural setting of Boynton Canyon, the resort grounds and landscaping are gorgeous; we could not get enough of just walking around the resort and looking at the canyon (good exercise, too!). We loved the fact that the resort was several miles removed from touristy Sedona itself, and we found Enchantment to be very quiet and relaxing even though they were fully booked for half of our stay. We saw chipmunks on our balcony and herds of deer while taking walks at sunrise and at dusk.
Now for the room: the junior suite's bathroom is HUGE and very well outfitted, and the bath itself was so deep I could barely peek my nose over the edge; there were fairly large flatscreens for both bed and couch areas; housekeeping service was attentive with coffee pods/creams/water bottles, etc. especially since we left them a note requesting what we needed; and my only complaint about the room besides the view would be that the carpet seemed a bit dirty (hard to tell since it's dark brown but our feet got dirty walking around the room).
As for the resort grounds and restaurants, there are lots of paved paths and LOTS of inclines and steps - we really enjoyed the exercise but if you have mobility issues then you may need to call a bellman to drive you in a golf cart (yes, they are more than happy to do that). Almost without exception, the staff were very friendly and courteous. We ate breakfast the first morning in the main restaurant, Che Ah Chi, so we could dine on the patio there and drink in the gorgeous canyon views. After that, we had breakfast each day at the spa cafe, Mii Amo, where we were still able to get some nice views while enjoying healthier menu options. We also had a couple of dinners and a rather frustrating lunch at the casual restaurant, Tii Gavo. Please see my upcoming reviews of the three restaurants for specifics, but our favorite was Mii Amo (they offer a juice/smoothie bar) for the healthy food, the service, and their greater attention to gluten allergy requirements. The biggest disappointment was Tii Gavo due to a sometimes clueless waiter (he served us all three visits and still didn't grasp that yes, everything on my plate has to be gluten free) and the fact that they offer a rather limited menu. All of the food we ate was tasty, though, and again, you get to enjoy nice views. For those reviewers who complained about prices . . . the menu pricing was typical of high-end hotels, so you shouldn't be surprised. If you're paying $300-$500 night for accommodations, why are you shocked by breakfast entrees that average $15-$22 each? It's typical resort pricing, and yes, the one night we had dinner at Che Ah Chi, it was about $200; dinner entrees at Che Ah Chi are in the $40-$55 range and side dishes are a la carte.
We really enjoyed having access to the spa facilities, and next time, I'll be sure to book some spa treatments. As it was, we found the spa pools to be less crowded and much more quiet than the main pool, and the lounges were very comfortable. Again, I also liked being able to pop in for a smoothie from their juice bar.
So while I may have listed some negative aspects in addition to the positive ones, my husband and I both really enjoyed our stay at Enchantment. I would not say that our experience was totally five star, but it was certainly worth four and a half stars and because the setting is so beautiful and they really do a great job at keeping up the resort, I feel comfortable giving them a five star review.