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“Great place, but Francine, go on a customer service course” 4 of 5 stars
Review of Desert Quail Inn

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Desert Quail Inn
2.0 of 5 Motel   |   6626 Highway 179, Sedona, AZ 86351   |  
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Ranked #8 of 46 Hotels in Sedona
London
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Great place, but Francine, go on a customer service course”
4 of 5 stars Reviewed November 6, 2013

Had a great stay here recently. Big clean, newly decorated rooms in an easy location and great value....plety of food options nearby for lunch or dinner, just check with the staff.

Speaking of staff, everyone was great, apart from the front desk person, Francine. We were received when it was not busy, without a smile or welcome and when I was asked for passport and credit card, it was done coldly without a smile, but worse, without even looking at me. So when I said "come on, humour me....at least look me in the eye when you are taking my money".....her response was to glare at me for the rest of the interaction......icluding a frosty...."for the second time, yes", when I asked for reconfirmation that the Sedona Airport was a good place to see the sunset.

To the owner and/or manager......this is a great place and great value....but give Francine some customer service training or else place her in a role where she is not the "face" of your business.

Stayed October 2013, traveled with family
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737 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney Central
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 2, 2013

Arrived in Sedona and had a look around. When it was time to check into our stay at The Desert Quail we had trouble locating it. In the end we phoned the reception and found out it was not in Sedona as such but in Oak Creek Village. 15 min drive (as quoted by receptionist) out of Sedona.
Not really a problem but should be advertised as this and not in Sedona. Comfortable bed and room plenty big. Laundry room was upstairs and for weary travelers like us, this was hard to go up and down several trips. Really nothing terrible.

Room Tip: Ate at the Marketplace Cafe and Bar across the road.. nice atmosphere great service, and excellent f...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Shakopee, Minnesota
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 27, 2013

Nothing but positive things to say about the Desert Quail Inn. Clean, comfortable and a great location. Rooms are very nicely decorated with comfortable beds. We were in a room with a fireplace which was especially nice on a chilly October night. Loved the fact that each room has an outside entrance - no long hallways. Walk to a grocery store and great little cafe right behind the property. Overall the best value and we would highly recommend The Desert Quail Inn to anyone and can't wait to return for another visit.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, United Kingdom
Top Contributor
60 reviews 60 reviews
46 hotel reviews
Reviews in 52 cities Reviews in 52 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 24, 2013

Rescheduled our plans to stay 2 nights during the government shutdown. Location was easy to find and the rates are very good for the top quality clean rooms. Upper Sedona is a 10 minute drive away and Desert Quail is located opposite a very helpful tourist information centre in Oak Creek. Red Rock Cafe is located right behind the Inn a great place for breakfast. Reception were very friendly and helpful providing good restaurant recommendations within walking distance - try PJ's sports bar and mix with some locals. We also enjoyed a drive out to Page Springs Cellars for a wine tasting flight with some lunch. Recommended.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rehoboth Beach, Delaware
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 24, 2013

Our experience at the Desert Quail Inn was very positive! We parked in front of the door to the room and upon entering, found a spacious, clean comfortable room with refrigerator: a nice surprise. The air conditioner was the quietest AC ever experienced in many hotel rooms. The noise from the occupants in the room above was noticeable initially, but it became quiet after a few minutes. Very good night's rest!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Longwood, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 23, 2013

A no nonsense property that had location and all the basics we required for our 4-day stay in the area. Walking distance to all important travel shopping and eats. Oak Creek is half way between the interstate and downtown Sedona and offers a more reasonably priced alternative to how it goes up in Sedona itself. Super clean, and well maintained daily while we were out. Desert Quail rocks for the more budget minded traveler in this part of Arizona!

Room Tip: High Floor near stairs for less noise - no elevator.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edison, New Jersey
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 45 cities Reviews in 45 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 23, 2013

Was a little hesitant about staying here because of the price (too good to be true). But it was perfect. The location was perfect. The scenry was perfect. The hospitality was perfect. Our room was upstairs and we had a great view of the rocks. We went shopping at the grocery store conviently located next door. We had a microwave to heat up breakfast and sit outside and enjoy the scenery at night had a glass of wine also while enjoying the scenery. The gentlemen at the front desk was very helpful with telling us places to eat and go (especially considering the grand canyon was closed). Defininately plan on returning and staying here again. Highly recommend it.

Room Tip: Grocery store next door is convient and the also resturant next door for breakfast. Upstairs was ni...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Desert Quail Inn

Address: 6626 Highway 179, Sedona, AZ 86351
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Sedona
#5 Romantic Hotel in Sedona
#13 Business Hotel in Sedona
Price Range (Based on Average Rates): $
Hotel Class:2 star — Desert Quail Inn 2*
Number of rooms: 40
Official Description (provided by the hotel):
The Deset Quail Inn Sedona is located in the heart of Sedona's Red Rock Country, just south of Uptown Sedona in the Village of Oak Creek. The Desert Quail Inn Sedona offers beautifully furnished Guest Rooms and Guest Suites featuring in-room Jacuzzi's, cozy Fireplaces, Microwave and Refrigerator in all rooms, MemoryFoam Mattresses, Natural "green" Latex Mattress, soft sheets, plush towels, and Upgraded Amenities. ... more   less 
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Also Known As:
Desert Quail Hotel Sedona
Desert Quail Motel

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