Stayed here for 2 nights in May 2008. Rooms were very good having been recently renovated and inlcude a Plasma. Staff were very helpfull and we appreciated the free internet access. Complimentary breakfast was basic but fine for what we were looking for. Price was a bit expensive when compared to other hotels on our 3 week road trip but I gather Sedona in general is expensive.

Overall a very pleasant experience in both Sedona and the Hotel.

It was such a pleasure staying/dealing with the staff at the Southwest Inn of Sedona starting with when they answer the phone. I had several questions before booking so I made my reservation directly with the hotel and it was very nice when someone answered promptly instead of a recording. My flight was delayed so I was going to get to Sedona very late. I called and the staff was wonderful providing precise directions due to road closures and having ice in my room upon arrival. The rooms are appealing, spacious and the beds are nice and comfortable. The staff was also very helpful matching my food preferences with local restaurants. Oh, the view from the Southwest Inn parking lot is even spectacular. A very nice all-around travel experience for me.

I was really excited and looking forward to my stay at this Inn. We arrived and discovered that the room that we paid 200+ a night for was straight over the pool and directly across from the dumpster (and at 6:42AM the morning after we arrived, we were abruptly awakened by the clanging and banging of the trash pickup at these dumpsters.) The balcony was nearly at eye level with electric and phone and cable wires. This made for a very disappointing "room with a view" that we thought we were paying for at this HIGH cost!
The "free internet" was intermittent - one minute it was working, another minute it was not. You could see daylight under the door, where the door meets the door jamb. If they would "weather proof" the place, perhaps they'd save in utility bills and not have to charge such prices. But for a room that should have had an awesome view obstructed by wires, it was disheartening. I won't go back; instead, I'll make wiser choices next time I'm in Sedona - which by the way, is an absolutely awesome place. If you are a photographer, then you know what a "room with a view" should be!

Our vacation was going down the tubes quickly, due to a combination of weather and other circumstances. We called the folks at the Southwest Inn and asked if we could change our reservation to accommodate an early arrival.

They bent over backwards to make us feel welcome. Our room was gorgeous, they were tremendously friendly, and everything was great!

One way you can judge a place is how they handle things when something goes wrong. We had a couple of minor issues, and everything was handled speedily and without fuss. No over-apologizing, no excuse-making.

I'll certainly be staying there again. And again!