We stayed at Alma de Sedona recently, and overall, our stay was pleasant. The property is gorgeous, set on a quiet street in West Sedona. However, our visit was disappointing as well. Due to mechanics, the beautiful pool was not functional for about 8 days, and we were not offered a discount until we asked for it at the end of our stay, which I think should have been immediately offered in this circumstance, especially for the prices charged at Alma de Sedona. When my husband mentioned the non-functioning pool he was told by Louis, the manager, that the pool season started at the end of March. It was early April when we arrived. Louis then curiously stated it was too early for local pool use; however, we noticed many happy bathers splashing in the outdoor pool at the Day's Inn down the road.
We had two different suites during our stay, and each were very nicely decorated, but were starting to show a little wear and tear, reflecting on how popular this inn is. The carpet had been shampooed just a few too many times, and looked worn. One suite had what looked like large grease marks on the carpet, and we were apologetically told that the rug cleaners had left them there, and they had been there for some time. The overpowering odor of Pine Sol greeted us at each suite, which detracted from the lovely decor. At least we knew the room was clean.
A warning about the showers -- we stayed in the Romantic Reflections Suite and for some reason, after you are showering for about 10 minutes, the hot water surges on it's own, and it was scalding hot -- so hot it caused a blister on my husband's back. He thought he had bumped the tap, and so I tried it, and I received a scald mark on my back. We spoke with Louis, who stated flatly, "What do you want me to do about it" and offered to change our room, but showed no concern whatsoever. He acted like we were being a bother. We did not want to move, but wanted the problem fixed. He did attempt to aleviate the problem, but it didn't work (after again being scalded). We are reasonable people and approaching Louis again, we were told "I am not the architect" "I did not design the Inn, and I am not a plumber" We were told "it was our perogative" if we wanted to change to another inn. Again, no concern at all that we were not happy, and no further attempt to alleviate the problem -- we just wanted a plumber to come and fix the shower. We left to another destination, to return in two days, and seriously thought about cancelling our reservations, but decided to give them another chance. When we returned, we encountered the same problem with the shower in another suite, the Journey's End Suite. However, the hot water temperature had been turned down so we didn't get scalded. For some reason, much concern was shown to alleviate the problem, a mysterious total 180 from our previous stay. We found out why the next day.
The next day, we encountered the owner (who resides in New Jersey) visiting the property, which she attempts to do so once a month. We presented the problems we have had to her, and she was extremely concerned, offering us a further discount for our trouble.
I must add that the breakfasts are delicious and filling, the snacks and cold drinks refreshing in the late afternoon, and the suites very spacious, with excellent maid service. Jim, the Innkeeper is a wonderful host and very helpful with information. Again, the property is gorgeous, set in front of Thunder Mountain in a quiet part of West Sedona, away from the hustle and bustle. We would return again if the manager was better at handling people's concerns. They should also update their website, as the present owner does not live on the premises, and that could be important to some people.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.