We stayed at the Adobe Grand Villas July 13th through the 16th. We stayed in the Cactus Flower Villa. It was beatiful inside and out. The hot tub, walk in shower, huge king bed, fire places and decor where great. The entire place was exactly what we were hoping for, or actually even better than we had hoped. The grounds were meticulous, with a nice pool and hot tub. We ate a delicous breakfast every morning we were there, and the staff were as friendly and helpful as you could hope for. We thoroughly enjoyed our stay, and would recommend the Adobe Grand Villas to anyone.

I was excited by all the positive reviews of this place and was still surprised. The quiet neighborhood and humble (dirt) parking area was initially disarming, but any second thoughts quickly vanished when we went through the entrance arch. The landscaping is lush and fragrant with beautiful flowers and greenery. The innkeeper was very pleasant and immediately offered us refreshments (pasta salad, fresh fruit, cookies, coffee, tea, and bottled water were available in the lobby). We were shown to our room, the Cactus Flower suite, where all the amenities were explained to us. As promised, the room smelled of fresh bread when we entered. It pained me to not just sit and relax but I wanted to get our car unloaded.

The bell hop, I believe his name was Eduardo, was waiting for me by the entrance and was very helpful with all of our stuff. My wife and I do not travel light. I was very glad to not have to carry it all up the winding staircase to our room.

Once everything was unloaded my wife and I just sat on the exceedingly comfortable sofa with a cold bottle of water from the fridge. It didn't take us long to get into the fresh bread, butter, and jams. Even this surprised me. I wasn't expecting the jam and marmalade to be imported from France or there to be a nice cutting board and large bread knife.

I am not going to add any of my own pictures since there are plenty already available. The hotel's website does have the best photos. When I initially saw the bed I was a little apprehensive because of its odd design (look at the photos, you'll know what I mean), but once you lay on it, you realize it feels more like sleeping under a tree than in a cage. It would not have been great to watch TV from bed, but we never did that anyway.

My wife was quick to indulge in the Aveda toiletries, but I was more interested in the snacks. It may seem silly to be happy about small bags of chips, pretzels, and Cheez-Its, but I always hated the feeling of being nickel-and-dimed by other hotels.

The tiled walk-in shower is more like a room. The bench is great for just sitting and enjoying the warm water. The whirl-pool tub for two is a little small for two people, unless you're both short, but it was still nice and romantic, particularly with all the lights off and the firplace going. In response to a previous review: Yes there is only a rubber plug for the tub, but I can't think of anything else that would not scratch up your legs. We didn't have a problem with the tub draining too quickly or with the water getting cold too fast.

Although it may seem crude to some, I was impressed that the separate room for the toilet did include a plunger and can of air freshener. I would rather see the plunger than have to call for someone else to fix a clogged toilet.

The dining area was beautifully set for dinner. The cozy setting for two was warm and colorful, with fresh flowers.

The walk-in pool was beautiful. I only wish it had been warmer when I went for a quick swim before the 11pm closing time. Although I was well chilled by the swim, a quick hop into the hot tub fixed that. A stop in the lobby for a couple cookies made the little trip a success even though I didn't do much swimming.

The three-course breakfast was excellent. The first course was fruit or yogurt, followed by a fresh-baked treat (I wish I could get scones like that at home), then the entree. One day we had buttermilk pancakes with chicken and apple sausage. The next day was spinach omelets with pork sausage. While the menu was pre-determined, the waitstaff\inn-keepers asked if there was anything else we would like. The table next to us asked for and received bacon instead of sausage.

On our last day my wife had a massage in their spa, which she absolutely loved. She highly recommends it.

Overall I feel like the inn-keepers considered every detail of our stay. I wish I could find a place like this for every travel destination.

If I had to find some negative aspects of our stay, I would say that the shower area being so large was not quick to warm up and that most of the dishes were not microwave safe so it was a little difficult reheating some of the dinner left-overs.

I'm not a huge fan of the Sedona area itself, but I do look forward to returning just for this hotel.

This place is unbelievable! 4 of us stayed in the Hacienda 2 bedroom guest suite and we all agreed that it was the BEST experience any of us has had anywhere in the world! There was not a single thing that we wanted or needed that wasn't available. The food is outstanding, the service impecable, the staff is extraordinarily helpful with off-site advice and tips, and the rooms are spacious and luxurious. The property is gorgeous. IF YOU ARE GOING TO SEDONA, DON'T MISS THIS PLACE! and by the way, the pictures on the internet don't do it any justice at all - it is stunningly beautiful.

A mixed experience. Whilst we agree with the many other contributors that this is a beautiful resort, and that there are many nice touches, it all comes with an arrogance which is not befitting of a resort at this price level.It is not a perfect resort, and this arrogance is somewaht misplaced.

On arrival, there was no obvious means of contacting resort staff, and no instruction as to how to do so. We finally found someone in the kitchen(!), who offered no apology for the lack of welcome. This may be acceptable in a budget B & B, but when you have paid close to $500 for a one night stay, you don't expect to have to seek out staff. Not an auspicious start.

We then asked for some help with our luggage. This was provided, initially, by a relatively senior member of staff (female), who helped me load our cases onto a luggage trolley, and push it from the parking lot to the steps at the entrance to the villa. She couldn't manage it by herself, and indeed, I did not feel it appropriate to let her do so. She was frustrated (and not afraid to show it) that the maid (who appears to be responsible for luggage also), was occupied in making up the banco in our room. This, in itself, was disappointing - we had reserved the room for 3 people - why was the banco not made up in anticipation of our arrival?

I then had to carry our 4 heavy suitcases up 20+ steps, as the member of staff who had accompanied me was unwilling/unable to do so - I don't blame her in the 90 degree heat! She had eventually asked the maid to carry the cases, but frankly, this was ridiculous, as the maid was physically tiny, and was barely able to lift the cases, let alone carry them up a flight of stairs. I couldn't, in all conscience, have watched her struggle with them, and should not have been put in this position. Surely an establishment of this purported quality, charging these prices, should employ a bellman/porter?

The rest of our first day was extremely pleasant - fresh bread baking in the room (athough again, this was not explained to us), a beautiful villa, a beautiful (if a little small) pool, and lots of nice,complimentary touches. We had a very enjoyable day.

Breakfast, however, continued the theme of our arrival. Poor service, even worse food, no tables laid for 3 (again, was it a surprise there were 3 of us?) no choice, no explanation of procedures, arrogant staff with poor attitudes. Frankly, a fiasco for the price.

We checked out immediately after breakfast, although we had planned to stay until lunchtime.

I sent an e-mail, later the same day, raising my concerns about the service issues, and have not yet recieved a response from the management. This is very disappointing.

We appreciate that most contributors have given the resort full marks, and we do not suggest that everyone (or indeed anyone else) has suffered similar problems.

However, be aware that if you do have issues, they are unlikely to be dealt with to your satisfaction.

If you are used to first class hotels and resorts, you will more than likely be disappointed with the service levels here.