We found this hotel on tripadvisor and were not disappointed. We got in late the first night and were greeted by a very nice lady. Showed us around the property, up to the room, all of the features and amenities. The place is truly beautiful. Old fashion furniture, large rooms with a view, probably the best shower sauna and whirlpool tub I have ever seen. Could not ask for anything else.
We did have an issue with breakfast. The service was very slow, and they were not busy. We read the reviews for the pancakes and were looking forward to them for a few days. When we got them, they were raw on the inside. I honestly never complain, and maybe have sent one meal back my whole life, and I travel 90%. These were not edible. My son was the same. We called the waiter over and explained what we found. She tried to tell us this is the way they were cooked because they were from scratch. She took both back and brought us menus for something else. The lady at the next table also returned hers for the same reason. They had a dispute where they still charged her for the pancakes because she ate the bananas. The waiter allowed us to order something else, but explained the chef yelled at her for accepting them back. The owner was in the room and visibly mad also. I asked for more water and he poured it so fast it over flowed the glass then he walked away. The waiter brought the check and she had been crying. I really don't understand the attitude, it is pancakes and raw is raw. It is like the chef and the owner were pissed off at us.
Really too bad, the rest of the stay was great, but small things really show the over all attitude of a place.
- Official Description (provided by the hotel):
- AAA 4-Diamond Rated Hotel in the heart of Sedona! Nowhere else in Sedona will you find a luxury inn or hotel with 18-inch thick adobe walls - walls that provide both quiet and history. It's truly an architectural masterpiece and one of the finest hotels in Sedona. Twelve spacious rooms have been created in accordance with the simplicity and function of turn-of-the-century architecture. El Portal is a luxurious twelve suite, pet friendly Sedona hotel. Each guest suite includes a private entrance, patio, fireplace, whirlpool bath, entertainment center and DVD, WiFi, telephone, and more. Experience the dramatic views, relax in our romantic courtyard, shop the gift shops and galleries of the renowned Tlaquepaque arts and Crafts Village, or hike the red rocks. Guests at this Sedona bed and breakfast have access to uniquely personalized concierge services for the Sedona area. Book a trip to Sedona and stay with us at El Portal Sedona Hotel. ... more less
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