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“Great Property, pass on the breakfast” 4 of 5 stars
Review of El Portal Sedona Hotel

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El Portal Sedona Hotel
2.5 of 5 Inn   |   95 Portal Lane, Sedona, AZ 86336   |  
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Pets Stay Free with Us!
Ranked #16 of 31 Sedona B&B and Inns
ottawa canada
Top Contributor
165 reviews 165 reviews
59 hotel reviews
Reviews in 73 cities Reviews in 73 cities
81 helpful votes 81 helpful votes
“Great Property, pass on the breakfast”
4 of 5 stars Reviewed March 15, 2013

We found this hotel on tripadvisor and were not disappointed. We got in late the first night and were greeted by a very nice lady. Showed us around the property, up to the room, all of the features and amenities. The place is truly beautiful. Old fashion furniture, large rooms with a view, probably the best shower sauna and whirlpool tub I have ever seen. Could not ask for anything else.
We did have an issue with breakfast. The service was very slow, and they were not busy. We read the reviews for the pancakes and were looking forward to them for a few days. When we got them, they were raw on the inside. I honestly never complain, and maybe have sent one meal back my whole life, and I travel 90%. These were not edible. My son was the same. We called the waiter over and explained what we found. She tried to tell us this is the way they were cooked because they were from scratch. She took both back and brought us menus for something else. The lady at the next table also returned hers for the same reason. They had a dispute where they still charged her for the pancakes because she ate the bananas. The waiter allowed us to order something else, but explained the chef yelled at her for accepting them back. The owner was in the room and visibly mad also. I asked for more water and he poured it so fast it over flowed the glass then he walked away. The waiter brought the check and she had been crying. I really don't understand the attitude, it is pancakes and raw is raw. It is like the chef and the owner were pissed off at us.
Really too bad, the rest of the stay was great, but small things really show the over all attitude of a place.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuCorp, Public Relations Manager at El Portal Sedona Hotel, responded to this review, March 19, 2013
We are so sorry that your pancakes weren't cooked through. Steve, the owner was upset the waitress tried to pass them off as being done right. The lady beside you was not charged for her pancakes, just for the other meal. The pancakes are tricky, but that is no excuse for them being mushy. Our apologies, and we hope the rest of your stay more than made up for your breakfast.
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Linthicum Heights, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 14, 2013

Unexpected value. We had a great very private room with a stone gas fireplace, a great bed, and huge bathroom with walk in shower and a two person jacuzzi tub. A community fire pit with blankets for everyone was a nice touch. Wonderfull breakfast the next morning. We would highly reccomend this place!

Room Tip: We had room number 6
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuCorp, Public Relations Manager at El Portal Sedona Hotel, responded to this review, March 19, 2013
We are happy you had a good time at El Portal! Room 6 is the Hile Room with furnishings created by artist and renowned furniture designer Warren Hile.
Please come again!
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Reno, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

We spent a night last week with our two dogs on our way home to Nevada. I was pleasantly suprised by the fabulous experience, facility and location. From the moment we drove up to the time we left the experience was an A+. The charm of the hotel was second to none and the lemon pancakes for breakfast in the restaurant were the best I have ever had. The staff and owners couldn't have been nicer and more friendly and the other guests and their dogs were very pleasant. Great loacation in Sedona...private and quaint with adequate parking. The room and hotel (nicer than the Hilton in Palm Springs where we stayed a week earlier) had lots of charm, a gas fireplace, free internet, courtyard, private. The experience at the El Portal was like staying at a private boutique resort with super nice owners, great food all in a dog friendly environment. One would never have known there was a dog on the premises except when head breakfast in th restaurant. Would stay there again without the dogs. Wasn't cheap but nothing any good is. We definitely got value received.

Room Tip: We sayed in #6 with a private dog area.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuCorp, Public Relations Manager at El Portal Sedona Hotel, responded to this review, March 7, 2013
Happy to hear you enjoyed your stay, and felt well taken care of. And you loved the pancakes! We love our four legged guests too...
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Cheltenham, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 5, 2013

We stayed in the Garden Court (suite 3) a stunning room with open fire, whirlpool tub and a comfortable king size bed and when we were there when it snowed so the fire was very welcome. The only downside was that breakfast was not included in the price and as the hotel was described as a "Bed and Breakfast" this was disappointing and we received short change when this was mentioned on our arrival.
We had breakfast on both of our days and on the 2nd day in particular the waitress's were quite surly and this was a let down considering the high standard that is expected by the owners, who incidentally were charming and very friendly.
All-in-all a lovely experience but we left feeling irritated about the breakfast and really it would a whole lot easier to include the breakfast cost with the room cost.

Room Tip: All warms are top class
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuCorp, Public Relations Manager at El Portal Sedona Hotel, responded to this review, March 7, 2013
We're glad you enjoyed your stay! We will certainly address your concerns. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, California
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 21, 2013

Good location, well thought out design combining old construction techniques with modern conveniences. The suite was very spacious and well worth the minor upcharge over the standard rooms; the bathroom had a jacuzzi type tub and a separate steam shower, which was a nice touch as were the bathrobes featuring native motifs. Antiquey furnishings added to the overall impression of staying in a hacienda belonging to a wealthy relative. The a la carte breakfast can add up if one orders various sides and juices, but just the basic will run $10-12. There are free snacks in the evening and wine by the glass on an honor system. The staff was very accommodating and had excellent suggestions as to where to go and how to bypass the crowds. Had not planned on going to Sunset Crater on the way to Grand Canyon, but they were right, it was unreal and not to be missed.

Room Tip: Room 12 is a very spacious suite featuring a large (gas) fireplace in a great room setting with a fo...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuCorp, Public Relations Manager at El Portal Sedona Hotel, responded to this review, February 28, 2013
Thank you for staying with us for your trip to Sedona! Glad you could make it to Sunset Crater!
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Oswego, New York
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 77 cities Reviews in 77 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 27, 2013 via mobile

We did not stay at the hotel. There is a restaurant attached of which I could find no reviews. We had breakfast there. The atmosphere was Quaint and the service was very good. The breakfast we had was excellent. I believe the only meal served there is breakfast. I did think it was a little pricey for breakfast $30. For two with the normal bacon and eggs and a omelet.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cindywScottsdale, Public Relations Manager at El Portal Sedona Hotel, responded to this review, January 29, 2013
Yes, only breakfast is served. We use only the freshest ingredients - eggs, herbs, fruit...please visit us again. Here is a "taste" of our omelet;
El Portal Omelet
A Favorite of All Who Love Brie.
Three Fresh Eggs Blended With Herbs, Fresh Tomato and Apple wood Smoked Bacon and
Then Filled With Double Cream French Brie and Raspberry Chipotle Sauce.
Served With Oven Roasted New Potatoes and Your Choice Of Toast $12
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San Clemente, California, USA
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 25, 2013

A home away from home! Heart-warming & charming hacienda!
We instantly fell in love with this inn. We stayed at Flat Rock Hickory for 2 nites and Arts & Crafts for 1 nite. Every room is very unique. Our puppy, Joni Mitchell, also had a fun time and enjoyed the luxury of having her own private backyard. We recently got married in San Francisco City Hall on Sept 4, 2012. Afterwards, we drove straight to Sedona for a short honeymoon.
It was hot & humid during our stay. So we didn't mind staying in our rooms, watching old movies or hanging out on their patio. Steve & Connie also have a collection of movies that guests can borrow.
Staying here made feel like we were visiting our relatives. Thank you Steve & Connie for providing us such a housewarming place to stay. We will definitely come back again, perhaps later in the year like November to see the Autumn leaves.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuCorp, Public Relations Manager at El Portal Sedona Hotel, responded to this review, January 28, 2013
We take out the hand made rugs and pillows when we have four legged guests in the room...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Portal Sedona Hotel

Address: 95 Portal Lane, Sedona, AZ 86336
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 31 B&Bs / Inns in Sedona
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — El Portal Sedona Hotel 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
AAA 4-Diamond Rated Hotel in the heart of Sedona! Nowhere else in Sedona will you find a luxury inn or hotel with 18-inch thick adobe walls - walls that provide both quiet and history. It's truly an architectural masterpiece and one of the finest hotels in Sedona. Twelve spacious rooms have been created in accordance with the simplicity and function of turn-of-the-century architecture. El Portal is a luxurious twelve suite, pet friendly Sedona hotel. Each guest suite includes a private entrance, patio, fireplace, whirlpool bath, entertainment center and DVD, WiFi, telephone, and more. Experience the dramatic views, relax in our romantic courtyard, shop the gift shops and galleries of the renowned Tlaquepaque arts and Crafts Village, or hike the red rocks. Guests at this Sedona bed and breakfast have access to uniquely personalized concierge services for the Sedona area. Book a trip to Sedona and stay with us at El Portal Sedona Hotel. ... more   less 
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