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“I will be back” 4 of 5 stars
Review of Hyatt Pinon Pointe

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Hyatt Pinon Pointe
3.5 of 5 Resort   |   1 North Highway 89a, Sedona, AZ 86336   |  
Hotel amenities
Ranked #21 of 46 Hotels in Sedona
Mountain View, California
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“I will be back”
4 of 5 stars Reviewed July 1, 2013

We had great stay there with really beautiful view. The studio was small, so its better option to take 1 or 2 bedrooms. Swimming pool was great, again with awesome view.
The staff was very nice, we got high chair for a baby and a portable crib was available too.

Room Tip: Take a room on second floor
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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562 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

After reading the reviews on Tripadvisor, we hesitated a lot to book at the Hyatt since we were afraid to be sent in a room describe by many as a "dungeon". We stayed at the Hyatt for a week and we were delighted by the view we had from our room. This place is awesome, well maintained, in the center of everything. Some free activities for the residents are organized by the hotel like a wine tasting evening, a dance performed by natives from the Sedona area, etc.

The reviews concerning the dungeons made us feel nervous. We were sort of gambling for a nice room, i mean "taking a big chance" to like it or not just because of the room they would asign us at our arrival (this would make great or dispappointing vacations depending on the spot we would get). We are adding some tips here, hoping it can help you to get a great view and avoid to stay in those dungeons:
- Dungeons as they are described by other reviewers are mostly facing parking lots or big slopes. Most of them seemed to be studios, so avoid renting a studio alone.
- Book a large room. We booked a 2 bedroom suite: we got a one bedroom suite connecting with a studio. The studio was facing a parking, a very large tree and a radio transmission tower. The bedroom, dining and living room from the one bedroom suite were having it all: mountains all over the place!!! As we mostly gathered around the dining and living areas, we were really delighted by this place.
- Make a reservation long before you go, at least 3-6 months before and ask for a 2nd floor and for a view
- Show up at the hotel early. If you arrive at 6pm, they won't have any room left to allow you to change if you are not satisfied.

Finally, a suggestion for this Hyatt: as many customers are so unsatisfied with the rooms with no views, why don't you renovate and transform those areas into something else ? These rooms would make great places for shops (while some shops were asigned great views... why exactly?) or for business meeting rooms, computer center or why not a sauna or a spa.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2013

Can't say enough good things about this place. Beautiful rooms with very nice staff. Would definitely stay there again. They made sure that we had everything we needed. They also helped us with our plans during our stay. Rooms were very clean.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 25, 2013

We traded our timeshare for this property and were excited to see it was a Hyatt. We had such high hopes. Well that ended the minute we walked into the room. We were had a downstairs unit which made us feel like we were in a dark cave. So dark and depressing. And the NOISE! Oh my goodness, the noise. You can hear EVERY footstep, drawer opening and closing, door opening and closing from your upstairs neighbors. The construction is so poor it's ridiculous! It was so terrible, in fact, that we cut our much anticipated vacation in half to get out of there! I will think twice (even three times) before I trade for another Hyatt property again!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, AZ
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 18, 2013

We had a great stay at the Hyatt PP in Sedona. The resort is in a fabulous location in Sedona, really very central to everything. We got very lucky and got a room in th second floor near the pool (room 922 A and B). We had some good views, but certainly not the best or worst you could get at this resort. I can see why people on the first floor would not me happy, as those rooms really are below ground level.

The room itself was very nice, no complaints at all in that regard. My reasoning for giving this a 4 star versus 5 are nitpicky, but here they are:

1. The towels for the pool and the room are really not very nice. Smallish, not soft.
2. The pool is WAY too small for the size of the resort. There is also no kids pool so if there are loud bratty kids at the pool, as there were when we were there, it really ruins the experience.
3. There is no drink/ food service at the pool.
4. No daily maid service, and in fact, we arrived a couple of days late for our week long stay (exchanged via Interval) and we were told we would not receive the mid week cleaning because of that. Really?

Those are really our only complaints. Like I said, nit picky,but they claim to be a 5 star resort, so much better than other resorts on Interval, and I did not find that to be true. That said,if we got another trade in Interval for this resort, we would definitely return!

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed June 13, 2013

We belong to the Hyatt Residence Club ans as always we had a great stay. We had a Studio, we don't stay in our room much so it works fine. Beautiful views friendly and helpful help. Toured the canyon rim, grand canyon and local sights. Took a day trips to Flagstaff and Phoenix too.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 6, 2013

We stayed at the Hyatt Pinon Pointe May 28 - June 2nd. The staff was very friendly. Make sure you stop at the concierge desk. They gave us a helpful map of restaurants in the area along with a few coupons. The hotel's location is very convenient to restaurants. We loved walking to Sound Bites every night and eating on their patio - amazing views!

We stayed on the 2nd floor in a room that faced Snoopy Rock and the shops. The view was nice, but honestly, I wouldn't get mad if your unit did not face the rocks. We went out and explored the rocks and hiked all day - we were hardly on our balcony taking in the view. When we weren't hiking - we were at the pool, which has amazing views. Our room was a quick walk to the pool.

My husband and I booked a 1 bedroom suite, and it was much larger than we really needed. After hiking all day, cooling off in the pool, and going out for dinner, we were hardly in the room. However, the room was beautiful and would be very accommodating if we spent more time in the room. It was nice to sit on the balcony at night and look at the stars - we were amazed at how many stars you can see!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Pinon Pointe

Address: 1 North Highway 89a, Sedona, AZ 86336
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Sedona
#8 Family Hotel in Sedona
#24 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Pinon Pointe 3.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Hyatt Pinon Pointe Hotel Sedona
Hyatt Hotel Sedona
Hyatt Hotel Pinon Pointe
Sedona Hyatt

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