We traded our Time Share week this year in CA for Sedona Pines Resort, and not only have we really enjoyed the resort and the beauty of Sedona, we just came back from an RCI Time Share tour to learn about "points vs weeks" and to get two free tickets for a Pink Jeep Tour. Having been to several presentations over the last 27 years we were expecting a VERY hard and impersonal sells pitch and then after choosing to say "No" to the offer that was made we thought the "Free Gift" that was offered would change from two free tickets on the Pink Jeep Tour, to the "loser prize" which has often happened to us. However, our salesman Richard (Richie) Komissar was a pleasure to spend time with. He was very personable, listened to what we had to say, and it was a relaxed and low pressure sale . Unfortunately because of our financial situation and time constraints we had to say "no" to what was a very good offer. You should take this tour because you REALLY do receive your Free Gift and if you buy from Richie, you will LOVE your Time Share.
- Official Description (provided by the hotel):
- We take our reputation very seriously and strive to ensure our customers are satisfied. We evaluate and respond to every written complaint that we receive. Unfortunately, it is impossible to police the internet for every inaccurate, incomplete, or unfair comment about Sedona Pines. For example, the Better Business Bureau of Central, Northern, and Western Arizona (“BBB”) publishes an “F” rating for Sedona Pines. However, Sedona Pines is not a member of the BBB. The BBB bases its ratings on its own criteria, which may not include accurate information about the companies it is “rating.” Sedona Pines has tried to work with the BBB to ensure it has accurate information, but the BBB has resisted our efforts. Sedona Pines provided the following information to the BBB. We come in contact with 64,000 consumers per year and according to the BBB, Sedona Pines had 39 complaints over the past three years. This is an average of one complaint for every 4,923 consumer we come in contact with, or a .0002% complaint percentage. We do not understand how a 99+% consumer satisfaction rating can result in an “F” BBB rating. This satisfaction rating does not even take into account the merits of the 39 complaints, how, they were resolved, or whether the consumer was ultimately satisfied. There are other resorts with a much larger number of complaints with the BBB that receive an “A+” rating. Perhaps their rating has something to do with their membership in the BBB? Other branches of the Better Business Bureau have run onto trouble for their conduct. Please consider this information before drawing conclusions about Sedona Pines based on the BBB’s rating. ... more less
- Reservation Options:
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- Also Known As:
- Sedona Pines Hotel Sedona