in my last review, I said laundry was not free because I saw coin mechanisms....it is actually free to wash and dry as a resident at Sedona Pines. Also had dinner at their Bistro last night and the owner informed us that they will be changing the menu and having lower prices. The meal we had was very good, but at these prices, would expect cloth napkins and some background music...dining room needs some ambiance. Hopefully the new owners of the Bistro will continue with their changes. For the time share tour..I would strongly suggest they at least use paper cups not Styrofoam....have some milk or cream- not powdered and the offering for pasteries were too sugary with frosting- tweenky style..a plain muffin would work. Time share people were very pleasant and not pushy...we opted not to buy in, but did enjoy our visit
- Official Description (provided by the hotel):
- We take our reputation very seriously and strive to ensure our customers are satisfied. We evaluate and respond to every written complaint that we receive. Unfortunately, it is impossible to police the internet for every inaccurate, incomplete, or unfair comment about Sedona Pines. For example, the Better Business Bureau of Central, Northern, and Western Arizona (“BBB”) publishes an “F” rating for Sedona Pines. However, Sedona Pines is not a member of the BBB. The BBB bases its ratings on its own criteria, which may not include accurate information about the companies it is “rating.” Sedona Pines has tried to work with the BBB to ensure it has accurate information, but the BBB has resisted our efforts. Sedona Pines provided the following information to the BBB. We come in contact with 64,000 consumers per year and according to the BBB, Sedona Pines had 39 complaints over the past three years. This is an average of one complaint for every 4,923 consumer we come in contact with, or a .0002% complaint percentage. We do not understand how a 99+% consumer satisfaction rating can result in an “F” BBB rating. This satisfaction rating does not even take into account the merits of the 39 complaints, how, they were resolved, or whether the consumer was ultimately satisfied. There are other resorts with a much larger number of complaints with the BBB that receive an “A+” rating. Perhaps their rating has something to do with their membership in the BBB? Other branches of the Better Business Bureau have run onto trouble for their conduct. Please consider this information before drawing conclusions about Sedona Pines based on the BBB’s rating. ... more less
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- Also Known As:
- Sedona Pines Hotel Sedona