As others have said, the "cottage" as small. They are very well-equipped and clean. But not great for a very long stay or for more than two people in the one bedroom. The bedroom is especially small with virtually no room for more than one suitcase. There are lots of built-in cabinets and drawers but the closet is very small, thus it would be difficult for a stay of longer than a week or so. It sort of is like the space one would find in an Embassy Suites, but with a fully equipped kitchen area and a much smaller bedroom. The deck and grill is a nice feature. Major drawback is that although all the units are said to have wifi - the signal is very weak and goes in and out a lot. Cellular service is non-existent, even though it is only 5 miles out of town. In case this is needed, one should also note that the Starbucks in Sedona must be the only one in the US without wifi! Rated rooms as poor only because so small. As a Hilton Grand Vacation Club member using RCI I'm very disappointed that we only seem to be able to access moderate properties out of season, nothing more luxurious. Seems like it is manipulated.
As noted, it is not hard to get into Sedona but one does need a car. It gets very dark once the sun goes down. Staff was very friendly. Only went to restaurant for last breakfast before left. It was excellent - should have probably tried it for dinner.
- Official Description (provided by the hotel):
- We take our reputation very seriously and strive to ensure our customers are satisfied. We evaluate and respond to every written complaint that we receive. Unfortunately, it is impossible to police the internet for every inaccurate, incomplete, or unfair comment about Sedona Pines. For example, the Better Business Bureau of Central, Northern, and Western Arizona (“BBB”) publishes an “F” rating for Sedona Pines. However, Sedona Pines is not a member of the BBB. The BBB bases its ratings on its own criteria, which may not include accurate information about the companies it is “rating.” Sedona Pines has tried to work with the BBB to ensure it has accurate information, but the BBB has resisted our efforts. Sedona Pines provided the following information to the BBB. We come in contact with 64,000 consumers per year and according to the BBB, Sedona Pines had 39 complaints over the past three years. This is an average of one complaint for every 4,923 consumer we come in contact with, or a .0002% complaint percentage. We do not understand how a 99+% consumer satisfaction rating can result in an “F” BBB rating. This satisfaction rating does not even take into account the merits of the 39 complaints, how, they were resolved, or whether the consumer was ultimately satisfied. There are other resorts with a much larger number of complaints with the BBB that receive an “A+” rating. Perhaps their rating has something to do with their membership in the BBB? Other branches of the Better Business Bureau have run onto trouble for their conduct. Please consider this information before drawing conclusions about Sedona Pines based on the BBB’s rating. ... more less
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- Also Known As:
- Sedona Pines Hotel Sedona