I stayed at the resort for one night on 4/28. Needless to stay that I am very dissappointed. First...the rooms are very outdated. secondly....the person at the front desk (Sharlene) has a major attitude and not helpfull at all. And lastly....we were robbed of some of our personal belongings. While we were out to dinner (8:15pm-10pm) someone used a key and entered into our room and stole a digital camera, watch and a palm pilot. There were FIVE (5) rooms that were burglarized that night and they were all in the same location and happend between the hours of 8PM-10PM. The hotel told me that there was nothing that they could do and that we couldn't prove to them that we had these items in our possession. Two doors down, a couple laptop was stolen and also someone's pocketbook was stolen that contained cash. I asked them if they could at least comp our room because of the inconvenience this caused us and again they told me "unfortanatley there is nothing we can do". The head of security (Terry) was a joke. He constantly asked me for the serial # for the watch and camera that was stolen. He could not understand that I did not have the information with me and would call him when I returned home. After being persisting I finally spoke with the VP of the resort and he was very pleasant and understanding and he understood my situation and did not charge us the room charge for the one night and reassured us that the hotel or insurance company will be in contact with me. OVERALL, PLEASE BEWARE AND DO NOT STAY AT THE LODGE AND IF YOU DO, PLEASE DO NOT LEAVE ANY PERSONAL BELONGINGS IN THE ROOM.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.