When arriving at Los Abrigados Lodge, we were shown a small room and told the price would be $99.00 a night ($198 as we needed 2 rooms). Then we were shown a suite with a small kitchenette and a sofa bed. This suite had a beautiful view from the sliding glass doors. We were told we could have the suite for $39.00 a night if we agreed to a 90 minute tour of their time share property. Since there were 3 of us, we decided to do this and save ourselves $160.00 a night. We also told them upfront that we were not going to buy and were just taking the tour to save ourselves some money.
We answered the questions about our financial qualifications honestly and were told we qualified to do the tour. So we did the tour, refused to buy, and received a certificate from the salesman stating that we were eligible for the discount. When we checked out we paid the discounted fee of $39 for 2 nights.
However, three weeks later our credit card was charged an additional $294. Los Abrigados would not answer any of our correspondence so we disputed this charge with our credit card company. Los Abrigados sent the credit card company a copy of the 'Marketing Follow Up Report' on which the tour salesman asked my husband to write why we were refusing to buy. My husband was planning to put 'not interested' and the salesman asked him to write down his annual income. This income did not meet the specified amount for taking the tour, however, what originally qualified us was our annual 'household' income, NOT just my husband's annual income, and the amount we had in investments. So they qualified us to do the tour, and then tricked us into putting something down that made it look like we had not met their guidelines so they could charge us an outrageous amount of money for an average suite. And yes, I realize it was stupid to put what the salesman said; however, we were all tired from jet lag and not thinking quite straight. We just wanted to go the tour over with and get some rest.
We are again disputing this with our credit card company; however, what a headache!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.