We visited for a week. I prepaid for a 2 bedroom, and we arrived late. As noted in previous reviews, there is only one agent working late, and the check in area was difficult to find due to the construction. Imagine getting in at 2300, after a long day, and seeing the lobby locked and dark!
We were lucky to see another couple, and they directed us a couple blocks farther in. The one agent was doing her best, but the 2 parties ahead of us were actually being housed at other resorts, due to corporate overbooking. We were assigned an "upgrade" for the first night, but that was apparently only luck, despite prepayment. The agent was quick to pass out the business cards with the address for complaints.
The first night room was indeed nice, with good tile work, great fit and finish. We went hiking after a well deserved first night's rest, only to find the key didn't work when we returned. Turns out, the keys are inactivated at 1000 on the day of "departure". Trip to the front desk, told to stay close, some anxiety and delay of our plans, no one apologized, and a helpful staff member helped us move to the new apartment. It was not as tiled up as the first, but just excellent. We preferred that this one had a gas fireplace, and was on the second floor (even a peek at the mountains in the morning was wonderful).
The pools were clean and quiet, the grounds were immaculate, and the sunsets made for great photos.
Cell reception was literally nonexistent, for both ATT and Tmobile. I suppose that is a good thing, but don't count on being able to communicate with your family. Reception in Sedona was perfect, but at this resort, not so much.
The internet charge was 6 or 7 dollars a day. Not much compared to the total cost, but I felt like I was paying for electricity, or water. Internet is a basic for us, *especially* on vacation.
We did not do any tours of the property.
A gift basket arrived on the second day with a card. The card was blank. I think it was an apology for the above, but I am not sure. There was a bag of Doritos and a free DVD rental. Maybe they give this to everyone. Either way, it was a nice gesture from the staff.
The kitchen was nicely stocked, and we did use it a lot. Appliances and all were fine, we even washed clothes, since I forgot to bring a second pair of pants!
We were there 6 days, and only 5 nights in the second place. We did not have any housekeeping visits, but that was fine with me. Supplies were ample, and they gave us more dishwashing powder and laundry soap on request. Be sure to get a steak at the Safeway, ask for barbeque tools, and cook out on one of the really nice gas grills.
The concierge was nice and helpful, as was tripadvisor and yelp for food.
This is not a low-end resort, and I would stay there again, but I might call a couple times (although I have no idea what the direct dial number is) at decreasing intervals to let them know you really are coming, and please don't give away the room. Apparently the corporate office regularly and massively overbooks the rooms.
Remember, the staff is not responsible for corporate decisions, and we left a nice tip for the housekeepers.
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- Also Known As:
- Sedona Summit Hotel Sedona
- Summit Sedona
- Sunterra Resort Sedona Summit
- Summit Resort Sedona