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“The staff is hard working, I suspect their corporate masters are evil” 4 of 5 stars
Review of Sedona Summit Resort

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Sedona Summit Resort
3.0 of 5 Resort   |   4055 Navoti Drive, Sedona, AZ 86336   |  
Hotel amenities
Ranked #28 of 48 Hotels in Sedona
Cincinnati
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“The staff is hard working, I suspect their corporate masters are evil”
4 of 5 stars Reviewed March 19, 2013

We visited for a week. I prepaid for a 2 bedroom, and we arrived late. As noted in previous reviews, there is only one agent working late, and the check in area was difficult to find due to the construction. Imagine getting in at 2300, after a long day, and seeing the lobby locked and dark!

We were lucky to see another couple, and they directed us a couple blocks farther in. The one agent was doing her best, but the 2 parties ahead of us were actually being housed at other resorts, due to corporate overbooking. We were assigned an "upgrade" for the first night, but that was apparently only luck, despite prepayment. The agent was quick to pass out the business cards with the address for complaints.

The first night room was indeed nice, with good tile work, great fit and finish. We went hiking after a well deserved first night's rest, only to find the key didn't work when we returned. Turns out, the keys are inactivated at 1000 on the day of "departure". Trip to the front desk, told to stay close, some anxiety and delay of our plans, no one apologized, and a helpful staff member helped us move to the new apartment. It was not as tiled up as the first, but just excellent. We preferred that this one had a gas fireplace, and was on the second floor (even a peek at the mountains in the morning was wonderful).

The pools were clean and quiet, the grounds were immaculate, and the sunsets made for great photos.

Cell reception was literally nonexistent, for both ATT and Tmobile. I suppose that is a good thing, but don't count on being able to communicate with your family. Reception in Sedona was perfect, but at this resort, not so much.

The internet charge was 6 or 7 dollars a day. Not much compared to the total cost, but I felt like I was paying for electricity, or water. Internet is a basic for us, *especially* on vacation.

We did not do any tours of the property.

A gift basket arrived on the second day with a card. The card was blank. I think it was an apology for the above, but I am not sure. There was a bag of Doritos and a free DVD rental. Maybe they give this to everyone. Either way, it was a nice gesture from the staff.

The kitchen was nicely stocked, and we did use it a lot. Appliances and all were fine, we even washed clothes, since I forgot to bring a second pair of pants!

We were there 6 days, and only 5 nights in the second place. We did not have any housekeeping visits, but that was fine with me. Supplies were ample, and they gave us more dishwashing powder and laundry soap on request. Be sure to get a steak at the Safeway, ask for barbeque tools, and cook out on one of the really nice gas grills.

The concierge was nice and helpful, as was tripadvisor and yelp for food.

This is not a low-end resort, and I would stay there again, but I might call a couple times (although I have no idea what the direct dial number is) at decreasing intervals to let them know you really are coming, and please don't give away the room. Apparently the corporate office regularly and massively overbooks the rooms.

Remember, the staff is not responsible for corporate decisions, and we left a nice tip for the housekeepers.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,145 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
Date | Rating
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English first
San Jose, California
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed March 19, 2013

It is a good resort, but (unless you have a room with a view, maybe) nothing to write home about. Services was reasonably accommodating, the did move us to a quieter room . BTW, if you are sensitive to noise, do NOT stay on the 1st floor!

Location was great - easy to Sedona restaurants and to all the hiking. Everything was clean and functional, just what you expect at a time share resort. Their sales pitches weren't as numerous or as aggressive as we've seen in the past at other places, so nothing to complain about here.

Ah, yes, one thing: their wifi (by AT&T) is sloooooow and barely working, pretty much anywhere in the resort. Just assume no wifi :-)

Room Tip: Avoid the 1st floor - people walking above your head would wake you up. Try to get a room with a vie...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

We are a younger couple and we enjoyed the resort. It was quiet and peaceful, and this was during spring break time for some people. The staff were all very friendly and helpful. Our room was in great condition and we enjoyed sitting on our balcony taking in our view and the great weather. One of the hot tubs was located outside our room and we loved it. We were always the only one in it so it wasn't busy. Very peaceful. Overall it was a great place to stay and we would recommend it to anyone.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Arizona
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 16, 2013

We are Diamond member and as such received a VIP check in away from the construction that was taking place at the main lobby. We were treated with snacks and drinks by a very nice and helpful staff. I have been to many timeshares but have never had this nice of a greeting. As usual were offered a time share presentation which we declined.

We had booked a 2 bedroom sunset suite. The room was located on the border of the property with an unobstructed southern view from the patio. The rooms are well appointed and maintained. The kitchen is well equipped except for the exceptionally dull knives. The bathrooms are very large with a separate shower and tub in each bath of the two large bathrooms. The large bubble jet massage tubs are fantastic and relaxing. The only complaint we had with the room is the very uncomfortable couch in the living room. This vinyl couch is like sitting a greased pig. The back cushions, as well as those sitting on the couch, kept sliding down.

The personnel at the resort were very friendly and went out of their way to help. The well maintained grounds had multiple pools and BBQ areas. The buildings blend nicely with the surrounding area.

All in all this is a very nice resort that we would definitely recommend.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 16, 2013

We spent a week in Sedona at Sedona Summit and enjoyed every day with only several minor annoyances.

Check in was extremely slow. We got in late - just after midnight. There was a couple in front of us and only one agent working. To the agent's credit she was providing them with good service - answering all their questions and offering suggestions of where to eat, etc. Unfortunately, with only one agent, I had to wait about 15 minutes for her to finish. At the time, it was a bit annoying.

We received a studio suite which was nice. Kitchen was stocked and clean with all the essentials. Couch was a little worn. Bed was small and hard, but adequate for 2 people. Bathroom was large with a shower big enough for two people. There was a balcony for each unit, but it was so tiny, we never used it. Overall the room was clean and well maintained.

The tv is a little small, but there are 60 or so channels to choose from. Additionally there is a DVD player in the room which we used most nights to watch a movie.

The biggest annoyance was the internet. Internet access is only available through an AT&T access point that costs $8/day. I purchased one day to do a little work. The connection was the slowest I've ever experienced. I tested the connection speed and it clocked in less than 1Mbps. Needless to say, I was unable to get any work done.

During the visit we attended the sales presentation. It was actually the most low key, least pressured sales presentation we've experienced. When we said no, we got the typical hand-off to the second sales person, who tried again, but as soon as we said no the second time, they were done.

The location is in West Sedona, just before entering the city. You have to have a car to drive everywhere, but Sedona is so small this isn't an issue. The grocery store (and Starbucks) is 5 minutes away. Be aware, this is on the far west side of Sedona, so it will take 10-15 minutes to get to "Uptown".

We didn't use any of the amenities, but the pool seemed very busy. We glanced into the gym and it looked well stocked and maintained. Additionally, there were complimentary laundry facilities (you had to buy the soap), pool tables and ping pong tables.

Overall, we enjoyed our visit. The pluses greatly outweighed the minuses and we wouldn't hesitate to stay at this resort again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hanna, Canada
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 14, 2013

We stayed here for a week the beginning of Feb 2013.First time at a Diamond Resort.We had a VIP arrival , where they get you to sign up for some attractions, tours and give you a good deal ,the catch is to go to a presentation.. We said ok and it was a little long 2 1/2 hrs . But we did manage to escape with out buying.. The 1 bedroom unit was great ,more than enough room for the 2 of us. The couch was a little uncomfy. But the bed was great.. A short drive to the grocery store's Safeway and local one ,good selection's. Great place to go for hiking.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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Wichita, Kansas
Level Contributor
216 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed March 14, 2013

We recently spent 2 nights at this resort and enjoyed the 1 bedroom Mesa Suite condo we were assigined. This was 1 bedroom condo with upgraded amenities such as stainless steal appliances, granit counter tops, and nicer furnishings. The Mesa Suite units at this resort provide a nice view of some of Sedona's red rocks. Unfortunately the time of year we were there made it a little to cool to sit on the patio and enjoy the views with a morning cup of coffee.

During our stay the registration building was undergoing renovations. To say check in was a mess might be an understatement. The area set up was to small to hold many people waiting and regration was essentially computers set up on card tables. Further complicating matters was that they were training new clerks, which seemed to greatly slow the process down. An additional irritation is being sent to the conceirge who will put the bite on you to attend a timeshare sales presentation. All of this can be excusable but, we arrived early and were told that they'd put a rush clean on our unit so we could check in early. We were told they'd call us when it was ready. They never called. We finally showed up around the normal check in time of 4:00 PM to get our room keys. Don't say you'll call and then never call. This is the second Diamond Resorts Property which has done this to us. In the future I'll just disregard any thought that they might call us if we happen to arrive early to check in.

There are several pools and hot tubs scattered throughout the resort. One should always be relatively close. There is also a nice fitness center at the registration office. One bedroom and larger units have washer/dryer combo's. There are laundry facilities scattered throughout the resort for those staying in studio/hotel units. There are stairs to most units and I did not recall seeing any elevators. There are gas grills with picnic tables scattered throughout the resort, some of which offer really nice views.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sedona Summit Resort

Address: 4055 Navoti Drive, Sedona, AZ 86336
Location: United States > Arizona > Sedona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Sedona
#20 Family Hotel in Sedona
#20 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sedona Summit Resort 3*
Number of rooms: 230
Reservation Options:
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Also Known As:
Sedona Summit Hotel Sedona
Summit Sedona
Sunterra Resort Sedona Summit
Summit Resort Sedona

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