After seeing the Diamond Resorts CEO on Undercover Boss, I expected outstanding service, and updated rooms. While I read that the rooms had been updated... I guess they forgot ours. The couch was frayed and leather was worn off. The rug was so dirty we were afraid to step on it in our bare feet. I admit we were in a small 1 bedroom unit on the first floor and boy was it small! What made it worse, the kitchen had these very large oversize chairs that were very heavy and hard to move. So getting around in the kitchen was difficult.
The kitchen was VERY, VERY Small... only one person ( because the big oversize chairs took up too much room and they were hard to move, and no place to move them).
The location was nice. Not in town, but close enough. If you were lucky to be put in a building with a view of the rocks that would have been nice. However.... most rooms only have a view of other rooms.
The Resort does NOT have WI-FI, and trying to get cell phone reception is also difficult.
Do NOT expect a business center or half way decent computer to use. They have 2 computers that are so S_L_O_W that by the time you get what you are looking for... you have exceeded the time limit and are bumped off. Making it almost impossible to get boarding passes.
There was one lady that did get to the end (before time ran out) to check in for her airline... only there was no toner in the printer. And " It is not my responsibility" or " Sorry I do not change printer toners" was the staff response. It would be different if the printer was a high end complicated printer...but it wasn't. The printer was a small desk top printer that a monkey could have replaced the toner. Sorry to say the printer was not able to be used ALL afternoon and evening... because the staff couldn't or wouldn't change it.
The small bed looked nice, was fairly comfortable, the pillows however were awful. Bring your own from home. Not one of the 4 pillows was comfortable. In the one bedroom unit ... the bed was VERY small!
The Room Temp
Well we got snow and it was cold. Many people complained that there was no heat. Controlling the room temp was very difficult. You would have to crank the room temp up to 80 to get it warm, and we still wore sweaters and light jackets on in the room. We were in a small room and depending where you were the room, the temp was different. In the kitchen area... you would freeze and in the bedroom area (15 feet away) you would be very hot. So playing with the thermostat was a daily entertainment activity. I am wiling to bet that in the summer months the same problem happens with air conditioning.
The one bedroom was SMALL. They say that 4 people could sleep in it... I do not recommend it. The room is so small you will be bumping into one another.The fold out couch/bed was so old, I would really question using it. Also once it would be opened up.. there would be no room to move around.
What was good
Lots of pools, staff cleaned the grills every night, cleaning staff were very friendly (they were the best thing about the resort). Your room was " cleaned once - mid week." However... the cleaning staff does not do dishes or replace the kleenex if the box is empty, or replace that empty toilet paper roll. However they did put a card that read " yes we clean here too' found under the bed.
They did give you 4 very large pool towels in your room. The grounds were kept clean. The one wonderful surprise was some older grounds staff person saw us taking our bags from the car to the room and without being asked he started to help us carry our stuff from the car. I wish I could remember his name ... he was the best.
We have stayed at other resorts and this was just average... because of the computer issues, NO WIFI, no business center, and poor room quality I rated this place poor. Even in Mexico there is always a business center / or area where you can plug in your computer and get free WI-Fi. Frankly in today's electronic age...not having internet access (Free) is not acceptable. In the end I had to go to other resorts for free access.
We travel to 4- 6 resorts per year and this one, for a USA property is low class. I am a Diamond Resort owner and I expected better quality... I would not stay here again.
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- Also Known As:
- Sedona Summit Hotel Sedona
- Summit Sedona
- Sunterra Resort Sedona Summit
- Summit Resort Sedona