Don't even think you will get a unit like the units you see on the Sedona Summit WEB site! The newer units do look like the WEB site pics; however, rental units or exchange units are likely to be in the "old" section of the property.
Firstly, I'll mention the positives about this resort.
*Sedona is a beautiful area and the resort has a good location.
*The property is well kept and clean. The snow was quickly removed from the sidewalks. Yes, it snowed (heavily) in mid-March.
*Free coffee is available 24/7 in the lobby.
*The one bedroom unit we were assigned, Bldg 2, #205, had a pool view.
*The unit was large with deck, fully equiped, well laid-out and clean.
*Hot water was immediate and the shower was strong. The large bathroom contained a huge soaking tub.
*The unit was quiet when the doors and windows were closed. When the patio doors were open, we had to endure the screaming (Marco...Polo) from kids in the pool.
*The bed was comfortable.
Now for the nitty, gritty:
*Our check-in experience was unacceptable. We waited over an hour and half for our room, which we only got after I raised a stink. The front desk and time share people were not helpful. I saw other guest equally dissatisfied with their check-in experience.
*The room we were assigned was of mediocre quality. I gasped when I saw the worn condition of the carpet in the unit when we walked in. The bathroom fixtures were dated. When was the last time you saw a pink (salmon) colored clam-shell shaped bathroom sink? We have certain expectations in a room. Our room did not meet those expectations.
*We did not personally experience problems with equipment in our unit; however, the guests next door in unit 205P experienced a television problem and a stopped up toliet. Yes, we know that happened because the maintenance people incorrectly came to our door on those two occasions.
*Cell phone service is very spotty. For a major resort in a tourist area, this is unacceptable. .
*Wireless internet service is only available for an extra charge. Since the cell service is bad, it's hard to set up a "hot spot" using the phone. There are two computers available for public use in the lobby; however, the units were frequently occupied.
*The medicore continental breakfast offerred on Saturday, Sunday & Monday as a comp for enduring the time share presentation is not worth the time walking to the office.
*A majority of the units on the property do not have views of the wonderful Sedona environment. Parking lot views are unacceptable for most guests coming to Sedona.
*A car is a must and there are no restaurants or shops near the resort. The resort is huge and laid out over a wide area. Parking at the resort is difficult to find late at night.
*There are no outside bbq's near the older untis in the resort, even though bbq's are advertised as being available. In my view, having to walk 10 minutes to get to a bbq makes it practically unavailable.
I now fully understand why this property is not rated higher. Sedona has many, many wonderful properties and resorts. This is not one of thlem. We left after 4 nights although we'd paid for a 7 night "extra vacation".
Ask for a newer unit on the 2nd floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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In reading your review it sounds like you were in our standard section of our resort. If you mentioned a room 205P as a reference point that will put you in building 2. The rooms that you see online are the Mesa and Sunset units. I will always recommend to owners and renters to book what they want and to review the confirmation and room amenities. The Mesa and Sunset units will run at a higher rate and our owners who use them always find them to be great and exceed their expectations. Always be sure to know what you book: Standard, Mesa or Sunset. This will help establish your expectations. Exchangers and Renters will go into the room that they booked and reserved. There is no one area of our resort we put renters and exchangers in for accommodations.
Thank you for mentioning the good attributes of the room and area. I know its Spring Break for many and they come to have fun in our pools. Also, there is a BBQ area by building 3 (the building over from your building). We have them located throughout our resort.
My apologies for the check in taking longer than it should have. We ran into some unforeseen room inventory issues which delayed a majority of our arrivals. We fixed the issue and as safety is our paramount goal we had to put it on a priority. My apologies for the inconvenience you experienced.
I will review all of other notes in your “Nitty Gritty” section with my team. Many of them are out of our control when it comes to cell phone reception, structural construction and internet. There was a mention of design in the bathroom which is being addressed in 2013. If it’s one thing we do at the Sedona Summit is that we listen to our guests/owners.
Over the past 24 months we have moved up from number 29 on tripadvisor to number 17 with a flux back and forth from 19. We are also running at Gold Crown and Premier Scores with our exchange companies. In 2011, the Sedona Summit received an award from Resort Time for best desert resort. So we are improving and ranking higher with a very positive momentum. I understand we will have some bumps along the way but rest assured you know that at the Sedona Summit we are listening to our guests and adjusting to make all who stay with us happy.
I thank you for your business and wish you the best on all your vacation travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.