I've been here several times in the past and am always impressed and relaxed. Unfortunately, there were lots of problems this time. Maintenance was in my room trying to fix issues almost everyday. No new room was offered until the 6th day of my 7 night stay. I was then moved to enchantment where I had more issues including maintenance and an uncomfortable mattress. I am not the type to complain but it was pretty unnacceptable. At any rate, between all of this and the poor customer service of the front desk (there were only a few helpful people, the rest had pretty big attitudes) it was not its usual retreat. It is still a beautiful place with wonderful treatments and food-I just hope my experience was unusual and the staff and maintenance issues get worked out ASAP.
Management did try to make it right by giving me some refund and discounted nights so I could stay extra but, the point is, this should have been handled differently from the start and it was unfortunate I stayed longer to attempt to have the experience I should have had to begin with. Hopefully you will still go and have a vastly different experience then my most recent. In the past I have had no complaints and it really is beautiful and serene when things go smoothly.
- Official Description (provided by the hotel):
- Twice voted world’s best destination spa, Mii amo is a destination spa within a resort, perfect for those seeking an uplifting getaway or a more profound, transformational experience in a healing environment. Located in red rock Boynton Canyon, the spa is grounded in nature, surrounded by natural beauty, and inspired by a Native American aesthetic. Choose from 5 “journeys” addressing de-stress, health, fitness, spirituality and change, or build on experiences from a previous visit. All-inclusive rates for 3-, 4- and 7-night destination spa stays include spa guest room, 3 healthful meals daily, two spa treatments daily and an abundance of activities, classes and resort amenities. ... more less
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