I have mixed feelings about this place. The location is great. The "creekhouses" are really adjoining condos. But very nice, even though a bit dated inside due to age. Creekside for my unit meant up a hill a good ways, but a lovely view of Oak Creek and up the mountain on the other side. Excellent.
I would not bother getting the hot tub. It was on the patio right outside the sliding door for the master bedroom. There was absolutly no way to turn that thing off. The jets could be turned off, but there is no way to turn off the recirculation motor after reading all the posted instructons. So it drones on continuously disrupting sleep if you have the door open. This meant that I had to keep that sliding door closed all night, when I would have preferred to open it for fresh air and have creek sounds. Being summer, and there was no air conditioning, it was uncomfortably warm even though I did open the slider in the living room. Lessons learned....skip Junipine during the height of summer as the room will be warm, and always skip the hot tub unless its winter and you are a deep sleeper. I don't consider Junipine a "resort." It is a hotel with an excellent little restaurant, which was nice to have nearby. I don't feel it was worth the $200-300 price they charge.
My primary angst about Junipine concerns what happened after. After receiving my credit card statement, I had two charges from them. It appeared to me they had made a mistake in the charges. I very politely inquired via email to a Junipine mgr to look into this (quotes from my emails..... "Hi".... "It appears I was inadvertently double-billed for a meal"..... "Wondering if you would look into it"....... "Thanks."). It appeared to me the meal charge was charged to my room AND inadvertently billed separately from the cafe. This inquiry was ignored for 2 weeks. Then I sent the same email to the Junipine mgr himself. No response again for 11 days. (They do read their email....I got an immediate response after emailing to confirm my reservation when their web site reservation system did not record the res.). So I called the front desk. After 2 min of plesant conversation with a very helpful woman, it was all solved. They had not made any billing errors. It had been my confusion. Why could two mgmt people not be bothered with my question, and indeed ignored me? This is inexcusable. If my inquiriy had been rude, it would be understandable. It was not.
This kind of arrogance and rudeness is uncalled for, and shows that once they have your $, their management couldn't care less about any question you might have.P@ss poor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.