While high priced room #22 appeared nice in daylight, oh be careful when the lights go off. The spiders and centipedes took over at night. I've attached a picture of the giant desert centipede my family left with the night attendant as they fled at 5am the last morning. What was supposed to be a couple of enjoyable, relaxing, resort lifestyle days in Sedona for my wife, son, her mother and sister, turned into a nightmare of sleeping in chairs with the lights on and chasing critters. Imagine waking up at night to find spiders and centipedes in your BED. Imagine hearing a giant desert centipede crawling in the bedsheets. My wife had looked forward to staying at the Junipine resort for over 20 years. Well as they say, be careful what you wish for. After night one, my family asked them to remove the first centipede and they never did. So after finding another one in bed during night 2, they finally gave up and fled. I waited a long time see if the hotel would handle this right before writing this review. They didn't. After hours of phone calls and at least one flat out rejection, the Junipine finally refunded $316 of my $891, about 35%. Simply not enough for the fact my family had two sleepless nights, my mother-in-law was too scared to sleep, and my son was bit three times trying to catch centipedes. I wouldn't even expect these pest issues at a Motel 6 much less this place. Buyer beware as they say. 4 stars, no, no stars is more like it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am truly sorry and apologize that your family had a difficult and uncomfortable experience while staying with us. I want you to know that we care very much about the guest experience at Junipine and we always welcome feedback and comment on our accommodations and service. Our property location, in a wooded secluded forest environment, can lend itself to encounters with nature’s creatures. However, we are very proactive in maintaining our forest houses free of any intrusions. We also have professional pest control services performed on a routine basis. I have worked here at Junipine for more than 10 years and honestly, I have never seen a centipede on the property. I don’t question your family’s encounter or the authenticity of the photo you submitted, but I do consider your experience an anomaly for Junipine. In addition, prior to your family staying with us in August, and after your family stayed with us, no other guests reported any related issues in unit 22.
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We were trying to facilitate a resolution for your family while they were here. As you might know, after informing us of the issue, we offered alternative accommodations. That offer was declined. We also had our maintenance staff inspect the unit while your family was away. We issued a credit to you for half of the stay. I know there was a delay in Expedia crediting you their portion. I am sorry that they did not credit your account immediately as they should have. It was my hope that our offerings of resolution reflected our genuine concern for your family as a guest of Junipine.
I’m glad that we were able to speak in person today, and I appreciate your acceptance of a resolution.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.