This resort isn't in Sedona. It's in Oak Creek Village about 20 minutes from downtown Sedona. However, the Red Rock Scenic Byway, the route from the resort to Sedona is absolutely stunning.
The resort isn't all that easy to find. Signage is deficient, including signage to the registration area. Parking near the registration area is inadequate and a good deal of space near the door to the registration area is set aside for golf carts used by the interval sales staff. The registration staff is reasonably efficient, but you are then immediate directed to the concierge staff and their primary and initial interest is to get you to sign up for a sales presentation for membership in Diamond Resorts chain. Some interval chains don't hound guests to take presentation "tours," others like Diamond and Welk do--and doing that is just plain tacky and entirely inappropriate. (For the record, we did go to a presentation and we did buy).
The exterior areas leading to our room were nice, but there was a poor design of the vents for the dryers (they are on top of the walkways to the doors to the rooms) so that they were pretty much bashed by carts and luggage hitting them again and again and again.
As we entered our unit, it was clear that the rug near the dining table was filthy. One of the most disgusting things we've ever seen in a time share (and we've owned timeshares for 35 years). There's just no way that a supervisor should have let the maid get away with that.
There are two swimming pools. We tried one as it opened in the morning and it was quite simply, filthy. The maintenance person was still there, but he was playing with a water fountain and had done a terrible job cleaning the bottom of the pool and skimming the top of the water. We couldn't bring ourselves into getting into it and went to the other pool, closer to the registration area instead. It was much cleaner, but leaves from a nearby tree were always falling into it. It was a fairly small pool and no good for swimming because about half of it is only three feet deep. Near that pool, though, is a very nice hot tub (the other pool does not have a hot tub adjacent to it--in fact it's quite distant and down a sizable flight of stairs),
This resort seems prone to power outages. We experienced two. The first proved to be disastrous. We had paid $30 for internet access and the first two days of the service was fine, but the power outage brought us only local access and we could not connect to the internet. In fact, we were never again able to connect to the internet (from Tuesday afternoon through Saturday afternoon). Neither AT&T nor the resort itself was able to do anything to get us internet service, although one member of the registration staff was deeply committed to helping us on Wednesday, going well beyond the call of duty. We found this failure to resolve the internet problem to be deeply disturbing. We were unable to keep up with many things and we were unable to use the internet to get vital information about the area. The second power outage was on Saturday. We were doing our wash and left to go to Sedona for breakfast. When we returned we discovered that the items in the dryer were still quite wet. When the power went off the dryer went off and didn't go back on.
The cabinets in the kitchen were pretty shopworn and badly needed replacement--one more sign of neglect and inadequate management attention to detail and quality.
Our unit did not have much of a view, although some units that face to the north (toward Sedona itself) would seem to have good views (but only if the view isn't obscured by fencing installed to keep golf balls from a nearby fairway from hitting the buildings).
The availability of hot water was intermittent. Usually all you got was fairly cold water out of the hot water tap, but sometimes, blessedly, there actually was some hot water from the start. In a desert area it's simply wrong to have to run water forever in the hope (too often vain hope) of it actually getting even warm.
One final thing. Although there were just two of us, the unit we were in is listed as sleeping four (two in the bedroom and two on the sleeper couch in the living room). However, there were only four each of various plates and bowls. And the kitchen table itself sits only four, despite the fact that this unit can be joined with a lockout unit that sleeps yet another two. If the lockout was open, there simply wouldn't be enough dishes or even enough space around that dining room table. Even the living room was a bit strange. It had the couch/sleeper and one chair. That worked well for the two of us, but if there had been four (or more with an open lockout) it would have been completely inadequate.
Rooms with porches facing the north would offer the best chance of a good view, but if you really do...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking time to let us know of the various concerns from your recent visit. We acknowledge our signage requires some updating and are currently in the process of addressing this concern. As for the golf carts at the front, this too has become a discusion point as I, as the newly appointed General Manager agree with your assessment especially during check in periods.
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This property has been refurbished over the past couple of years with the exception of the bathroom cabinets which is on our radar to address so all rooms are 100% updated.
Thank you again for your feedback as although it is not always easy to hear about a less than perfect visit, it certainly allows us to improve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.