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Comfort Suites Old Town: Traveler Reviews

2.0 of 5
3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
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Comfort Suites Old Town
Ranked #52 of 78 hotels in Scottsdale
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73 reviews from our community

    Trip type
Traveler rating
    19
    33
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Date Rating
Scottsdale, Arizona
1 review
“Excellent customer service”
4 of 5 stars Reviewed March 14, 2013

Christine at Comfort Suites, in Old Town provided excellent customer service. I called to see if they was room for two nights and was informed of only one room was left and for one night because spring training. I was called back 10 minutes later by Christine and informed of a cancellation by another party and two night stay was now available. This kind of customer service is rare these days!! H.G

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask H G about Comfort Suites Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly M, General Manager at Comfort Suites Old Town, responded to this review
March 28, 2013
Greetings from Scottsdale H.G.!

Thank you for staying with us on your recent visit to Scottsdale! We are very glad that you enjoyed your stay with us, and look forward to seeing you again in the very near future. Things can change so quickly from day to day, especially during Spring Training, and it always gives us a wonderful feeling to know that we helped make your stay that much more fun!

Again, thank you for staying with us, and we look forward to seeing you again very soon! Please let us know if there is anything that we may be able to assist with.
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Santa Rosa
Top Contributor
84 reviews 84 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
83 helpful votes 83 helpful votes
“Not great, but ideally located for baseball”
3 of 5 stars Reviewed March 7, 2013

We came for the baseball, and Scottsdale Stadium is a short walk away. Old Town is not much further. This is an important consideration because the free parking garage next to the stadium can fill up a half-hour before game time, and parking in Old Town can be a nightmare on the weekends.

The beds were comfortable enough, but the rooms generally are due for a remodel. My pet peeve: the backless chair provided in the 2-queen room, which is uncomfortable *and* is not provided with a light, so even if you can sit there, you can't read there (the king rooms come with a sofa).

The hot breakfast is due for an upgrade, too. Coffee is mediocre, as are the meats/eggs, and if they serve biscuits and gravy, the gravy barely has any taste. On the other hand, it's a free hot breakfast, there is toast available, bagels, yogurt, and make-it-yourself waffles. Courtyard, across the street, would charge you for breakfast and provides less variety and choice.

My biggest gripe though, is that the computer in the lobby is one of those old Dells with a very bad connection. The opening screen offers a Facebook button, but good luck reading any posts. Pages time out routinely

On balance, I'd stay here again for Spring Training, but probably would look elsewhere if on business.

Room Tip: No real reason not to stay on the ground floor, where the desk clerk can hear and deal with the inev...
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
See 3 more reviews by srca for Scottsdale
Ask srca about Comfort Suites Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly M, General Manager at Comfort Suites Old Town, responded to this review
March 9, 2013
Greetings from Scottsdale!

On behalf of the staff, we want to thank you for staying with us on your recent trip to Scottsdale. I am sorry to hear that your stay was not 100% perfect, and that we did not meet our goal of not only meeting, but exceeding your expectations. I would love to discuss your stay with you to see how we may improve for future guests. If you would please contact me directly at the hotel, I would greatly appreciate it. I may be reached at 480-946-1111. Thank you so much for staying and for your feedback. I truly look forward to hearing from you!
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Parker, Colorado, United States
1 review
1 helpful vote 1 helpful vote
“Excellent location, great personnel, priced right!!!”
5 of 5 stars Reviewed March 1, 2013

We have been staying at the Comfort Suites in Oldtown Scottsdale for a number of years when we travel to Arizona and have found that the location is ideal for all types of activities in the area as it is centrally located. The staff is always very friendly and helpful in ensuring that your stay is enjoyable. The rooms are above average in size, always neat and clean and very comfortable. The quality hot and cold breakfast menu options allows us to vary our breakfast meals during our weekly stays. We plan on returning to the Oldtown Scottsdale Comfort Suites when we return to Scottsdale. D Leach

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dick L about Comfort Suites Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly M, General Manager at Comfort Suites Old Town, responded to this review
March 9, 2013
Greetings from Scottsdale, Dick!

On behalf of the staff, we certainly hope that you had a safe trip home, and that the weather there has been a little better than expected! For me, it was a true joy to have met you and your family this year, and I cannot wait until you come back! We all are looking forward to seeing you again very soon. Please let me know when you will be headed back this way! Thank you so much for your kind words, and until we see you again, be well!
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Dubuque, Iowa
1 review
“Excellent service!”
5 of 5 stars Reviewed February 20, 2013

Excellent service. Christine accommodated our every need and there were 5 women in our suite! This is the second year we have chosen this hotel because of her hospitality and guest relations. We were disappointed that the jacuzzis were not in the service. The pool was out of service for two days due to scheduled repairs that were not even addressed. Loved the pool temperature! We will be back!
Gail Higginbotham
Kay Averkamp
Mary Neises
Jan Geertsema
Lynn Decker

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kay A about Comfort Suites Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly M, General Manager at Comfort Suites Old Town, responded to this review
March 9, 2013
Good evening from Scottsdale, Kay!

Thank you so much for your kind words regarding your stay! It truly warmed hearts to see how much you enjoyed your time with us. We enjoyed being of service, and we hope that you will come to see us on your next visit! Please let us know when you are back in the area - we will be honored to once again provide you with a wonderful Scottsdale experience!
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Sioux Falls, South Dakota
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice place - great location”
4 of 5 stars Reviewed February 11, 2013

We stayed only one night, but would have stayed more if needed. The hotel was clean and the staff very helpful and friendly. Great location - we walked to Old Town a few times. We didn't use the pool or eat the breakfast (because we slept in), but there's nothing about this hotel we didn't like.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by John P for Scottsdale
Ask John P about Comfort Suites Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly M, General Manager at Comfort Suites Old Town, responded to this review
March 9, 2013
Greetings from Scottsdale John!

We are so glad that you chose to stay with us on your recent trip to Scottsdale, and it was truly a pleasure to be of service to you. We are very excited to hear that you enjoyed your stay with us, and we do look forward to seeing you in the near future. Please come back and see us when you are in the area. We would love to be of service to you once again!
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Additional Information about Comfort Suites Old Town

Also Known As:
Comfort Suites Old Town Scottsdale Hotel Scottsdale
Comfort Suites Old Town Scottsdale Hotel
Comfort Suites Scottsdale
Scottsdale Comfort Suites
Address: 3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotels in Scottsdale
Price Range: $
Hotel Class:2 star (2*)
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