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“Nice beds--the rest needs updating” 3 of 5 stars
Review of Comfort Suites Old Town

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Comfort Suites Old Town
2.0 of 5 Hotel   |   3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251 (Downtown Scottsdale)   |  
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Ranked #39 of 78 Hotels in Scottsdale
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Nice beds--the rest needs updating”
3 of 5 stars Reviewed February 19, 2012

I loved the bedding and mattress in our suite-- however the rest of the property is in serious need of a remodel. Especially since it is in Scottsdale. I may stay here again, but Probably only after it gets updated.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    44
    54
    13
    8
    5
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29
34
13
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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San Francisco
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed January 12, 2012

Rooms are VERY comfortable and nicely laid out, especially the suites. The bathrooms are a tad small and that's why I'm only giving it a 4 star rating. Property is super well maintained and you can't beat the location.

One thing we did notice was that the towels were a little on the non-absorbent side. Asked one of the clerks and they mentioned housekeeping had been over-stuffing the laundry machine so the items aren't getting rinsed properly. There has been a management change in the recent weeks and word is that this problem will be rectified.

Would not hesitate to stay here again. Good rates too.

Room Tip: Better view and afternoon sun found in the rooms facing West... the same side as the hotel's ent...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domingo C, General Manager at Comfort Suites Old Town, responded to this review, May 11, 2012
Thank you for choosing the Comfort Suites Scottsdale for your lodging needs. I would like to personally thank you for your recent feedback. We strive to exceed our guests’ expectations and make your stay as comfortable as possible. In order for us to continue to satisfy our guests we may need to make corrections where needed. We appreciate your comments! Responses like yours help us to better our staff and hotel. If you should have any questions or concerns, please feel free to express them to me directly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 31, 2011

The location is great, within walking distance of Scottsdale Old Town, and several family restaurants. The rate is good and there's free wifi, plus coffee is available most of the time, and there's a sort of breakfast. One thing to beware of: when you sign in, the desk staff will not tell you that you will be charged a daily rate for use of the in-room safe. I stayed there a week and got an extra charge for the safe not at the time I checked out, but two days later, when it suddenly appeared on my credit card bill. Plus tax. It's a small thing, but it ruined the benign asect of the stay, since one hates to get a sneaky fee added to your credict card bill days after the fact. I called up and the staff member was unapologetic. Probably most people don't notice these things.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoneix, Arizona, USA
1 review
4 of 5 stars Reviewed December 5, 2011

Recently went to Old Town Scottsdale to visit some family and stayed at the Comfort Suites. While there are a lot newer hotels close by, the rate we got was way better, and since we were spending most of the time with family opted for the cheaper choice. Yes the hotel could do with some renovations, overall it was clean and the staff were very friendly. The hotel is located within walking distance to lots of great restaurants and attractions. Would stay there again as I found it to be a good value.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 24, 2011

Came in late last night (11/23/11) and was pleasantly greeted. The room was spacious and clean. Beds were amazingly comfortable. After 6 1/2 hours on the road from Vegas Thanksgiving eve with a 4 and 6 year old... I was so tired of being on the road I couldn't have cared less how the room was (because I would have just given it them on Trip Advisor the later on this week if they would have disappointed) BUT I'm happy to advise this is well worth the stay.

(Side note, I wanted to personally go upstairs and discipline the child in the room on the floor directly above us this morning when they were stomping up and down and throwing a tantrum about their "bracelet"... but that has absolutely no reflection on the hotel whatsoever and therefore... Comfort Suites Old town gets 4 thumbs up (between my husband and I).

Side note 2... I wasn't looking forward to the hotel because of the pictures... and it's "old town" style but it looks much better in person.

Go for it & Happy Thanksgiving!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Isle Beach, North Carolina
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 18, 2011

This hotel is within a short walk to old town Scottsdale and a short drive to the great shopping of the Scottsdale Fashion Square. Rooms are nice sized with king bed, separate sitting area and fridge/microwave area. Beds were comfortable and halls quiet. The morning breakfast was very nice, clean and food was good. Coffee was provided in the lobby during the day and evening and was replenished as necessary.

This is a good property for the price in a nice location. There are several newer hotels nearby, but this one had far better pricing and we felt it provided an excellent value.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 2, 2011

Great location in Old Town. Very friendly staff. Hotel is clean and quiet, but it could use a bit of updating as this hotel is showing it's age, The beds are comfortable, but the two queen bed suite is a smallish and overfurnished. In room wet bar with mini-fridge is a big plus. If you want a great location on the cheap, this is a pretty good choice.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Old Town

Address: 3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Scottsdale
#39 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Old Town 2*
Number of rooms: 60
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Also Known As:
Comfort Suites Old Town Scottsdale Hotel Scottsdale
Comfort Suites Scottsdale
Scottsdale Comfort Suites

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