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Courtyard by Marriott Scottsdale North: Traveler Reviews

3.0 of 5
17010 N Scottsdale Rd, Scottsdale, AZ 85255
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Courtyard by Marriott Scottsdale North
Ranked #11 of 78 hotels in Scottsdale
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61 reviews from our community

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Palo Alto, California
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Solid, personable, everything you need”
4 of 5 stars Reviewed November 29, 2012

The young, friendly, can-do staff at this Courtyard really stood out. One day I was stranded at a nearby hotel at a large conference, waiting for the conference-chartered shuttle to take me back to the Courtyard, but it never came and the hosting hotel didnt help. I called the front desk at the Courtyard, and Stephanie, who answered, personally came to get me in the Courtyard's minivan.

This property has a nice little gym, a pretty pool and hotel, a lively lobby, and spacious, clean rooms with free wifi. There is also a terrific Persian restaurant in the next-door mini-mall, which is a 3 minute walk.

Room Tip: I stayed on the 3rd floor with an interior-facing room, and is was quiet, while overlooking the love...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KWCRB about Courtyard by Marriott Scottsdale North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard N, Director of Sales at Courtyard by Marriott Scottsdale North, responded to this review
December 3, 2012
Thank you for the opportunity to showcase our excellent staff. They are truly the greatest attribute of our hotel! They provide the distinction from any other hotel experience. We appreciate your business and look forward to future opportunities to serve you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“They gave my room key to someone not staying in my room and did not ask for identification.”
1 of 5 stars Reviewed November 25, 2012 via mobile

I am a Marriott rewards member and stay at Marriott a couple times a year. I state at this courtyard by Marriott with a large group. 2 kids in our group went to the front desk and were able to get keys to our room without our permission. The kid went into our room and took some items. When we discovered the missing items, I called the front desk. The desk agent said that he gave they key to a "Latina" woman who said she was me. Although my husband's name is Hispanic, we did not have any "Latina" women in our group. We eventually found out who got into our room and retrieved the missing items. The boys admitted that they got the key from the front desk agent. We went back to the agent who said that the boys were lying an that he gave the key to a "Latina" women. We asked to speak to a manager. He said he informed the manager. The next day we talked to a "supervisor" who was unaware of the situation. She then implied that we were trying to get something for nothing. I no longer feel safe staying at courtyards and will never stay again and will never book another group there.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Lbcrn about Courtyard by Marriott Scottsdale North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard N, General Manager at Courtyard by Marriott Scottsdale North, responded to this review
December 3, 2012
We extend our deepest apologies for the error in providing a key to a child within your group, without permission. Thank you for taking the time to allow us to resolve and discuss this with you further so corrective action could be taken. This isolated incident has provided an even stronger resolve for our team to ensure the security of each guest through a strict key policy.
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Greenwood Village, Colorado, USA
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
“Very clean and comfortable”
5 of 5 stars Reviewed November 20, 2012

Extra large rooms, recently renovated that are clean and comfortable. Decent workout facility and nice pool. No free breakfast though, and we weren't able to get connecting rooms. Cleanliness and comfort made up for that though.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask c0l0rad0family about Courtyard by Marriott Scottsdale North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard N, Front Office Manager at Courtyard by Marriott Scottsdale North, responded to this review
November 24, 2012
Thank you very much for taking the time to provide such excellent feedback. We apologize that we weren't able to get you connecting rooms during your stay. Our staff is trained to do everything they can to accomodate guest requests and we are sorry it wasn't available. Although we don't provide a complimentary breakfast, we are proud of our Bistro which is available for breakfast and dinner. We hope that you choose us as your choice hotel the next time you're in town.
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New York City, New York
Top Contributor
116 reviews 116 reviews
52 hotel reviews
Reviews in 42 cities Reviews in 42 cities
133 helpful votes 133 helpful votes
“Good stay for business”
4 of 5 stars Reviewed November 19, 2012

I was attending a conference nearby and the Courtyard was a good choice. The Front desk Staff were very friendly and helpful. My only issue was trying to get a taxi this week as the town was crowded with business people. The hotel is well appointed with a nice business center by the lobby. A breakfast room/restaurant also by the lobby gives a warm feeling to the hotel and you could buy yourself a nice breakfast or a drink at night. I particularly enjoyed the open fire place outdoors where you can sit around the fire by the pool and have a good conversation.

ALl in all a good choice if you are in the area at a reasonable price.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask D0nTravel about Courtyard by Marriott Scottsdale North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard N, Front Office Manager at Courtyard by Marriott Scottsdale North, responded to this review
November 24, 2012
Thank you very much for your positive response. We recently went through a complete hotel renovations and are happy that you got to experience some of our newest ammenities such as the firepit. Thank you again and we hope to see you soon.
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Flagstaff, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“5-Star Location, Staff and Amentities”
5 of 5 stars Reviewed November 19, 2012

I travel regularly to the area on business and don't even bother looking around for another hotel. The location (close to 101) is perfect to get in and out for appointments with ease. I stay at this hotel on business 6-10 times per year and the staff has always been consistently over the top with their level of service. They did an entire remodel approximately a year ago and the new amenities and rooms are consistent with what you expect to pay a much higher $$$ nightly rate for.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Andrew F about Courtyard by Marriott Scottsdale North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard N, Front Office Manager at Courtyard by Marriott Scottsdale North, responded to this review
November 24, 2012
Thank you for taking the time to provide such positive feedback. We love our location and how close we are to many restaurants and shopping areas. We appreciate your continued loyalty and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Scottsdale North

Also Known As:
Courtyard By Marriott Scottsdale North Hotel Scottsdale
Courtyard By Marriott Scottsdale North Hotel
Courtyard Scottsdale North
Courtyard Scottsdale
Scottsdale Courtyard
Scottsdale Marriott
Address: 17010 N Scottsdale Rd, Scottsdale, AZ 85255
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotels in Scottsdale
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Marriott Courtyard is newly renovated with a modern and sophisticated flare, located in the thriving North Scottsdale area near over 300 restaurant and upscale shopping options. Courtyard staff members deliver exceptional service where travelers rated it #1 over all Courtyard's worldwide, in Customer Service! ... more   less 
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