We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service, great location and very helpful staff!” 5 of 5 stars
Review of Hilton Garden Inn Scottsdale Old Town

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hilton Garden Inn Scottsdale Old Town to your Saves list
Hilton Garden Inn Scottsdale Old Town
3.0 of 5 Hotel   |   7324 East Indian School Road, Scottsdale, AZ 85251 (Downtown Scottsdale)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Free Breakfast & Wifi
Ranked #29 of 78 Hotels in Scottsdale
San Diego, California
1 review
“Excellent service, great location and very helpful staff!”
5 of 5 stars Reviewed January 25, 2011

This is an Excellent hotel, it's conveniently located in Old Town Scottsdale, Hotel Service is fantastic and overall a great experience!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISCOTTSDALE, Director of Sales at Hilton Garden Inn Scottsdale Old Town, responded to this review, February 2, 2011
GaKaye20,
Thank you for sharing your experience at our hotel. I am so glad that you enjoyed our wonderful breakfast including but not limited to the omelets (my personal favorite). Also, the location and the dining experiences available in Old Town are truly superb. I am so sorry to hear that you did not have fresh smelling towels. We will definitely continue to evaluate them to ensure proper quality.
HGI offers a bedding system Garden Sleep System, a revolutionary bed that conforms to each guest, providing pressure-free support for a restorative night's sleep; overfilled down comforters, "Touch of Down" pillows and custom decorative bed throws. The appearance of the comforter can throw you off, appearing to have small areas that rise more than others but allows for a wonderful nights rest, which is what I hope you received throughout your stay.
Thank you again for selecting our hotel for your stay, we hope to have the pleasure to serve you again soon.
Afsaneh Torres
Director of Sales
HGI Scottsdale Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

437 reviews from our community

Traveler rating
    170
    185
    47
    23
    12
See reviews for
58
152
32
120
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
New Bern, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 24, 2011

We stayed here for eight nights during the Barrett-Jackson auction's 40th anniversary. We spent little time in the room as we were mostly at the auction or exploring the countryside. Our sixth floor king room was big enough, and had a small fridge, microwave, and the typical hotel coffee pot. The bathroom was small, but had everything we needed. The hotel is showing its age. We were shocked at the comforter, which looked like an eggshell crate, the fill was so lumpy. For some reason, the towels smelled like burnt toast. Breakfast was included with the rate we got from Expedia, and the buffet was excellent and included made-to-order omelets, Belgian waffles, French toast, and eggs as you requested. We didn't eat in the restaurant except for breakfast. We did walk into Old Town for dinner a couple of nights, and the location of the hotel lends itself nicely to exploring this area on foot. The free trolley is also convenient to the hotel, although we never used it. Nothing really wrong with the place, but it's definitely not the nicest Hilton I've stayed in.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philly
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 6, 2011

Stayed for a week in December on business. My colleague and myself got bedbugs from both of our individual rooms. I would avoid this hotel until the problem is taken care of.

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISCOTTSDALE, Director of Sales at Hilton Garden Inn Scottsdale Old Town, responded to this review, January 31, 2011
Dear MaggiePhilly-
Thank you for your comments about your stay at our hotel. We certainly don’t take your bed bug claim lightly and take the health and safety of our guests very seriously. Your safety and health is very important to us and we regularly inspect our guest rooms to make sure they meet our very high standards of excellence.

We have a stringent pest control inspection program in place with a leading service in the Scottsdale area and have not found any pests prior to your stay or since your stay. We also do extensive training with our housekeeping staff as to where to look and what to look for concerning bed bugs. If the pests are even remotely suspected, we call our pest control partner and determine the best course of action.

We are proud of our efforts in this area, which consistently rate at the top of hotels in national customer satisfaction rankings and are reflected in the loyalty of the returning guests to our hotel and the Hilton Garden Inn brand.

I do hope you will continue to stay with us the next time you visit Scottsdale.

Sincerely,
Afsaneh Torres
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2010

Stayed here for a house hunting trip. Preferred this hotel over a resort as it was easy in/easy out of the parking lot, the building, etc. - without walking hundreds of yards to your room. Good spot for business trips, as Old Town is walking distance with a multitude of shops, restaurants and bars. Didn't use pools or other amenities but room was spacious, clean and restaurant served a great omelette. Did use business center- excellent to have a computer/printer/Internet access with no extra fees. Free wifi in rooms is always a plus.

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGISCOTTSDALE, Director of Sales at Hilton Garden Inn Scottsdale Old Town, responded to this review, February 2, 2011
KATX10-
We are so glad that you enjoyed our location and all that it has to offer. I am happy to hear that our complimentary business center and complimentary internet was beneficial throughout your stay. I do hope that you will have the opportunity to enjoy our resort style pool the next time you visit Scottsdale. We would love to serve you again in the near future.

Thank you,
Afsaneh Torres
Director of Sales
HGI Scottsdale Old Town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 1, 2010

We actually booked the wrong size room and when we discovered it and brought it to the concierge's attention, they immediately fixed it and upgraded our room. Bobby, the concierge was so awesome and sweet. He was a very jovial person and made you want to sit there and talk with him all day. i can say that each person working behind the desk were so personable and helpful.
Our room was just right. The only thing I would change is that the bathroom door, in the accessible room, is that it closed automatically and was very heavy, I couldn't imagine how someone who was disabled could hold it open and manuveur inside the bathroom.
Breakfast was so delicious!!! The laundry facilitiy was great and, although I didn't get a chance to use the pool or visit the restaurant, they both looked amazing.
The location of the hotel couldn't be better! We (my family of 5) were able to walk to all the great local shops and restaurants. For a wheelchair and toddler legs, that says a lot.
Staying at the hotel has made me determine to always choose Hilton Garden Inns first and my hubby and I are strongly considering moving to Scottsdale when he retires.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2010

This is an average to below average Hilton Garden Inn. The rooms were small and the AC was very noisy during the night. Not sure why the housekeeping kept our blinds open when it was 110 outside, but the room was extremely hot upon arrival and took a while for it to get comfortable. The hotel is located within walking distance of Old Town Scottsdale and a short drive to the Phoenix airport and downtown. TV was below average andthe wireless internet worked very well. The fitness center was useless.

I used my Hilton points for this stay. If I had to pay the base rate of $160, I would have been disappointed.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 25, 2010

We have stayed at this hotel several times and will be returning next week! If you want to stay in the Oldtown Scottsdale area, this is the place to stay! Great location and the hotel is everything you can expect from a Hilton Garden Inn and then some.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hilton Garden Inn Scottsdale Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Scottsdale Old Town

Address: 7324 East Indian School Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Scottsdale
#31 Family Hotel in Scottsdale
#31 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Scottsdale Old Town 3*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Cheap Tickets, Despegar.com, Priceline, Agoda, Hilton Hotels and Hotels.com so you can book your Hilton Garden Inn Scottsdale Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Scottsdale Old Town Hotel Scottsdale
Scottsdale Hilton Garden Inn
Hilton Scottsdale

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Scottsdale Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.