My daughter and I recently stayed at the Phoenician for the 3rd time. It is such a beautiful property. The rooms are extremely comfortable, the staff was very helpful, and we love the pool. It is a great place to stay for all types of occasions, but both of my teenage kids loved it.

I have dined at the Phoenician many times in the past and was always been impressed by the food, opulent dining rooms and service. However, I had never stayed overnight until recently. This is a gorgeous property and the rooms are large, beautifully appointed and lack nothing in terms of amenities (Keurig coffee maker, jacuzzi tub, top of the line toiletries). The pillow top beds are remarkably comfortable and my husband and I had one of our best night sleeps in months. Also, I highly recommend a massage at the spa... although the prices are steep, the masseuses are skilled.

The location of the Phoenician is also convenient: tucked far enough off Camelback Road in the shadow of Camelback Mountain to feel private and secluded, but still close to Phoenix Sky Harbor, Scottsdale Fashion Square (shopping mall) and fine dining. Highly recommended.

The hotel design is gorgeous. The grounds are well kept (who I wondered had pulled the short string and had to put the christmas lights around the many cacti?). The room was very spacious with a balcony overlooking the pool and a very active bunny. There were no pool noises but there were plenty of lawnmowers and assorted maintenance vehicle noises when outside.
The food at the italian restaurant was great, although the selection was a bit weak. The brunch food was great. Both dinner and brunch puts a dent in your wallet. Wifi was free and worked good.
Use selfpark after you check in. It is very convenient and much cheaper.

In terms of the service, it seems that they try hard but just miss it:
The hotel made a mistake and we were assaulted with numerous phonecalls and visits to the room to clear up the mistake. The maids also come to clean and in the evening for "turndown." The checkin took a long time as there were only 2 people at the desk. The restaurant waiters had to be asked to fill water, get silverware, etc. They could be a lot better trained and more attentive (for that price :).

We travel frequently and are frequently dissapointed. Not so at the Phoenician. The quality of the room, grounds, restaurant and pools were top notch and so was the service. I loved sitting by the many pools and having poolside food and drink service. We stayed in one of the cassitas overlooking the pools and had the afternoon sun and sunset on our own little balcony. My only issues was that the food is not all that healthy.