Stayed here for a Saturday night in May, 2008. We had requested an early check-in when making the reservation on their website. We know that this is something that isn't guaranteed and just based on availability. When we arrived in Phoenix at 8:30 in the morning, we called the hotel to inquire about early check-in and they said our room was ready! It was so nice to be able to check-in early so that we could put our luggage in the room and start our day. Check-in was easy and we were off to our room in no time. The room was quite large with vaulted ceilings. Everything was clean and looked as though it had been recently remodeled. We only had three small complaints: walls were a little thin and we had some noisy neighbors late at night that woke us up; bathroom was very small; hotel only provided 3 large towels in the bathroom (This is something I've found a lot lately at hotels. Only providing 3 towels in the room when there are 2 or more people just doesn't make sense. However, when you call to request more towels there is never a problem. We just wish they would automatically put a few more towels in each room). Overall, it was a great value for $99.00 including breakfast for 2 on our second morning. The breakfast was at their restaurant. We were given a choice of a selection off of their breakfast menu or the buffet. We selected the buffet. The food wasn't bad, but it was just ordinary. I think we would have been better off if we had ordered from their menu. We would definitely stay here again if ever in the Scottsdale area.

Stayed one night at the Hilton Scottsdale Resort & Villas; front desk staff very polite; when making my reservation, I requested a room away from the elevator and was given one; had a 2 room double; spacious room and very comfortable beds; clean; the bathroom was a bit on the tight side, but do-able; ate at the poolside bar which was open until midnight; pizza and drinks very good; nice size resort type pool; received a AAA rate and for the money it was a great find. The smoke free hotel policy was also a plus in my book. I was not a bit disappointed.

Very clean, nice staff, very comfortable bed. The pool scene is fantastic. Lots of parking. Very pleasant ladies working in the gift shop. Stay here!

I'm a points member at this chain and was initially thrilled with the property itself, and the staff seemed nice enough, but after an exhausting cross country drive from east coast to Arizona, I found out that NONE of the deposits, rates, fees, etc were the same as when I booked the room.

First, the pet deposit: Hilton web site says $25 nonrefundable for cleaning. I called after booking and spoke to a front desk clerk as I have two little dogs, and they said it would be "no problem" to just charge for one - since they are after all going to be cleaning one single room one single time upon checkout, anyway. When I arrive at the front desk, however: $25 nonrefundable per dog PER DAY. They wanted $50 PER DAY additional for the dogs!

Second, the room rate: When I reserved the room, it was $219 the first two days and then would drop to $119. I paid well over and above room rate, taxes, amenities, etc in CASH upon checkin and was assured that my debit and credit cards wouldn't be touched. Upon checkout, my debit card was OVERDRAWN because they had charged the third day at $219, not the $119 reserved. The manager asked me if I had "proof" of this as if the burden of proof was on the customer! In fact I did have the original HTML email from Hilton Reservations proving it, so she finally "helpfully" adjusted the bill - to what it was supposed to be in the first place!

Third, RESORT FEES - !! I got an education on this scam this morning after seeing it on my bill. I travel all year long in hotels in many major chains, and never at any hotel have I seen this charge. Again, I looked back through my HTML confirmation email, nothing about "resort fees". I input my confirmation number into the Hilton Honors program portion of the website - nothing in my reservation about "resort fees". The manager of the hotel tells me - get this - after I drove 1,400 miles and walked into the lobby completely exhausted - that the key card packet that you receive AFTER you pay for and check into your room details the resort fees.

So the resort fees aren't something you agree to when you reserve the room.

The resort fees aren't mentioned BEFORE you pay for the room.

The resort fees aren't even mentioned by the staff AFTER they hand you the keys.

The resort fees are something that you apparently owe and implicity agree to because AFTER you check in, hidden deep in the key envelope, is some fine print about resort fees.

I mean, come on Hilton, why stop at $15 a day? If you can arbitrarily charge any amount you like for amenities that the website says are INCLUDED FREE OF CHARGE, and nickel and diming points guests at a four diamond resort doesn't seem gauche and tacky beyond belief, then isn't 15 bucks chump change? I mean, as the manager said to justify this ludricrous scam to increase the daily rate, it's a four diamond resort! If you're going to milk us for fraudulent charges, the sky's the limit!

All the former guests who have written reviews below - look back at your final bills that you received upon checkout and see if these considerable hidden charges weren't buried in your bill. I'm sure that Hilton bets on no one paying attention in order to get away with it - I mean, that's why they bury this fraud in the paperwork you receive AFTER paying, without ever mentioning it.