Being a Hilton honors member, I persuaded my colleagues to stay at this property, and it was a mistake. The room was a good size and well furnished. The bathroom was extremely small, compared to most hotels I stay in the area. There were huge amounts of dirt and dust in the vents of the room. On three separate occasions, I had huge dust balls fall on me as I was standing at the bathroom sink. I requested the hotel have it cleaned on 3 occasions, and it never happened.
The noise levels between the rooms is worse than other hotels I have stayed. Also, there is a tent where they host their in-house events. The noise and loud music would continue throughout the evening.
We ate at Flemings, the 'premiere' restaurant. The food is average at best, but the service is horrible. For $400 for 4 people, our expectations were relatively high, but they missed everything. Our food took almost an hour between appetizers and entrees. Our server never said a word. When the food arrived, it was cold or not prepared correctly.
After complaining about the food, the manager listened and did nothing.
The Wellness Center advertises as a Spa. I worked out in the gym portion, and just warn you it is not very spa-like. It is painted pink and purple with most stuff very old or broken.
I attempted to engage the staff to register concerns, and they are great at listening and it stops there. I think they realize the place is a dump and are just used to hearing people complain about it.
The pool and grounds are nice, but there are other properties in the area with much better facilities at comparable prices.
