A beautiful hotel which we greatly enjoyed on our first two-day stay. A later, one night, stay was a disaster, however, since we had a room above the lobby where live entertainment takes place until 2 00 am - so no sleep for us as we had to rise early to get a 6 00 am flight from Phoenix. We complained to the young man who checked us out - his response was total silence - not even a basic apology!

Gracious welcome on our arrival in the motor courtyard and lovely and efficient checkin We enjoyed our 3 day stay at this Hyatt resort. The sunken, open air lobby is stunning, and is a delightful place to spend a relaxing afternoon with a drink or a light meal, people watching or reading. There was live entertainment playing to a full house. The pool areas were gorgeous and uniquely designed, There was an adults only pool, with the other pool containing a sandy beach area and meandering fingers of pool areas and lovely sunning areas. Room not really outdated, but just lacking in personality and warmth they need an updated which we heard will be happening in late fall 2008 Very great time

I would NOT recommend staying at this hotel until AFTER its renovation is complete in Oct. 2008. It is very outdated (cheesy 80's turquoise paint and brass everywhere). The photos online are very deceiving (most of them taken at night). Construction was going on while we were there and we were not informed this would be the case when we booked our room. The jackhammering was SO loud and disruptive the first day that we were there, that we asked for a discount. After MUCH arguing with the manager, he finally took a small amount off our nightly rate. I was very disappointed in my stay. Lovely setting for a hotel, but outdated, not well kept up...very disappointing for a Hyatt. I have always loved Hyatts but this one really tainted my opinion forever.

We enjoyed our 4 day stay at this Hyatt resort. The sunken, open air lobby is stunning, and is a delightful place to spend a relaxing afternoon with a drink or a light meal, people watching or reading. On the weekends, there was live entertainment there, playing to a full house. The pool areas were gorgeous and uniquely designed, There was an adults only pool, with the other pool containing a sandy beach area and meandering fingers of pool areas and lovely sunning areas. The hotel is undergoing room renovations, and they can use a good update and freshening. Our king room was nice enough, with a balcony and small foyer. If I were to stay there again, I would book a club suite for additional seating area. Rooms facing the entrance courtyard or rear outdoor lobby areas can be noisy, they say, due to evening live entertainment and crowds. Better to book a room or suite away from the central hotel area for quiet and privacy.
Service is UNEVEN: Gracious welcome on our arrival in the motor courtyard and lovely and efficient checkin. Service for breakfast or lunch can be slow. We often waited for a server to take our order and bring our check at the end. If you sit outside, tho, its so lovely one almost doesn't notice the bad service in the casual restaurant. One of the car valet guys was rude and self righteous verbally when I wasn't fast enough to give him the $1 tip to bring our car around. Who was he to demand a tip ? Perhaps the hotel should lower their nightly guest valet parking rates -- $30 a night. I tip well on arrival and departure when our luggage is loaded/unloaded. Am I being cheap when I don't always fork over a dollar at each in and out time a few times a day with our rental car ? I would stay there again definitely.