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“Being Nice Counts” 5 of 5 stars
Review of Hilton Garden Inn Scottsdale North/Perimeter Center

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Hilton Garden Inn Scottsdale North/Perimeter Center
3.0 of 5 Hotel   |   8550 East Princess Drive, Scottsdale, AZ 85255   |  
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Ranked #13 of 78 Hotels in Scottsdale
Scottsdale, AZ, United States
1 review
“Being Nice Counts”
5 of 5 stars Reviewed August 16, 2014

The front desk staff and hotel management were outstanding from initial greeting to the resolution of an essentially minor problem to check out. While my stay was not perfect -- housekeeping did not clean my room for the last day of my stay - all the rest of the services of the hotel were as expected, if not better, and management did all they could to rectify the problem, all while maintaining high levels of professionalism and courtesy. Sometimes, when the only issue is reasonably minor, being nice counts!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, August 22, 2014
Dear Robert J M,

Thank you so much for staying with the HGI Scottsdale North and taking the time to post your review. We appreciate your great feedback on the our team even when faced with the housekeeping issue during your stay. Our entire team takes great pride in service and I am glad that you experienced that during your stay. We hope to see you again soon.

Best Regards,

Michael
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140 reviews from our community

Traveler rating
    86
    37
    12
    4
    1
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29
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Milton Keynes
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 12, 2014

This is an average hotel with good facilities for the price. With an outdoor swimming pool, and a small bar that also serves a decent freshly cooked breakfast you can't go wrong for the price.

But, the rooms are very dated and smell pretty bad possibly due to the 1990's air con units that make a pretty loud noise if you keep them on. There also isn't enough choice in terms of onsite restaurant if you were to stay for more than a night or 2.

But it's cheap, and close to our office so I'm sure I'll be there again.

Note - I've rated the hotel 3 out of 5. Breakfast I would rate 5 of 5. High five to the chef :-)

Stayed July 2014, traveled on business
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Jennifer O, Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, August 14, 2014
Greetings Rob!
Thank you for reviewing our hotel in regards to your recent stay with us. We were happy to hear our hotel is convenient for your business purposes and enjoyed your breakfast experience with us. Chef Gaby and Ryan in the morning make amazing omelets and never disappoint! We apologize you felt the a/c units in the room were too loud and felt our hotel was a bit isolated from other restaurants. Our hotel does have a wide variety of menu items on our menu as well as a list of great restaurants which do deliver. Thank you again and we look forward to your next return!
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Saint Thomas, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 2, 2014

I had a great trip here. The staff was very helpful and went out of there was to help with my bags. The lady at the front desk was so very helpful. This was my first time at this hotel and I will be back next year.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer O, Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, August 14, 2014
Greetings Karen!

Thank you for your kind comments in regards to your recent stay with us in Scottsdale! We were all very happy to hear you enjoyed your stay and our team members were able to go above and beyond in assisting with your luggage. We have a beautiful property here and we strive in offering the best home away from home experience for our guests, we were happy to invite you into our home and look forward to your next return! Best wishes!
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Easton, Maryland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 31, 2014

The Hilton Garden Inn is well located and easy to find. There is ample parking. The lobby is attractive and functional. The staff at the reception desk are friendly and efficient. The whole facility is very clean and also very quiet. The pool area is very well landscaped and maintained. There is a gym, business center and a coin-operated Laundromat. Complimentary coffee service was available in the lobby. The restaurant, which serves lunch and dinner, and the small bar did not have many patrons. For my purposes, the Hilton Garden Inn was a good choice.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer O, Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, August 14, 2014
Greetings Raymond!
Thank you for reviewing our hotel in regards to your recent stay with us here in Scottsdale! We were very happy to hear you not only enjoyed your recent stay with us but felt our hotel offers the full package. We are proud of our hotel and our team members and strive in offering the best customer service to each and everyone our guests. It was a pleasure having you stay with us and we look forward to your next return!
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St. Lucia
Top Contributor
85 reviews 85 reviews
36 hotel reviews
Reviews in 45 cities Reviews in 45 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 15, 2014

Stayed for one (1) night waiting for a connecting flight at Sky Harbor. Staff was exceptional and a smooth check-in. The room was compact, clean, and the bed was great. The bathroom was clean and it had a great shower. It also had a Keurig coffee maker for the morning along with coffee in the Lobby. There was a convenience shuttle both to/from the airport. The shuttle ride was approximately ten (10) minutes.

Excellent choice.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Jennifer O, Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, August 14, 2014
Greetings Caribbean Don!
Thank you so much for the kind comments you had during your recent stay with us here at the beautiful Hilton Garden Inn Scottsdale North. We were very happy to hear you enjoyed your stay with us and felt our front desk and restaurant were both efficient and convenient. We look forward to your next return to Scottsdale!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 10, 2014

This was a great hotel! I wasn't sure where to stay but read the reviews here and everyone was right. The staff was phenomenal - super friendly, super helpful, went out of their way to make it a nice stay. I stayed during the week on business and it was clean and quiet. The breakfast was great, all of the little extras were great in the lobby (snacks, etc) and my room overlooking the pool and mountains were beautiful. Convenient location near the highway but far enough away that you didn't feel like you were near the highway. Highly recommend!

Room Tip: Ask for a room overlooking the pool
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer O, Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, July 13, 2014
Greetings Dooskie!

Thank you for taking the time in reviewing your recent stay with us! We were happy to hear you enjoyed your stay and you were able to enjoy the beautiful views Arizona has to offer! Each and everyone of our team members strive in offering the best customer service and we were happy we were able make your stay a memorable one. Thank you again and we look forward to seeing you soon!
Jennifer
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

This is a really nice, clean well-kept hotel. If you want a quieter than usual spot, its good. Sounds from outdoors are very muted. I was over the pool and barely heard a thing. Loved that. I stayed over the 4th of July and enjoyed it. They serve a simple well prepared breakfast and Bryce the Restaurant Manager was excellent and engaging. The front office staff were friendly and attentive and very helpful with giving directions and other info. There were only 2 things about the stay I didn't like - 1st isn't the hotel's fault, that is a person in a neighboring room spent almost the entire stay loudly pacing back and forth in his/her room - you could hear AND feel. The 2nd thing I didn't like was the pillows on the beds (dbl queens) had an unfortunate scent. There were 3 comfy pillows on each bed and the larger of the 3 pillows on each bed smelled like a dirty baby diaper - that's as nice as I can say it. Not sure what happened there, but it was quite the anomaly I'm sure! Other than this, I did very much like the facilities and my overall my experience at the hotel. The beds are super comfortable and the hotel itself has a small intimate air with large hotel conveniences.

Room Tip: I'd go with executive level here. I think if I hadn't been on the middle floor (3 floor hot...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer O, Manager at Hilton Garden Inn Scottsdale North/Perimeter Center, responded to this review, July 13, 2014
Greetings Idellah K!
Thank you for your recent response regarding your visit here to Scottsdale! We were happy you enjoyed your experience and Bryce as well as all of our team members were able to go above in behind in assisting you during your trip. We were sorry to hear about the noise you experience, our third floor is much quiter and we will place a note in your profile to ensure we have you on this floor during your next trip! Thank you again and best wishes!

Jennifer
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Additional Information about Hilton Garden Inn Scottsdale North/Perimeter Center

Address: 8550 East Princess Drive, Scottsdale, AZ 85255
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Scottsdale
#20 Family Hotel in Scottsdale
#43 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Scottsdale North/Perimeter Center 3*
Number of rooms: 122
Official Description (provided by the hotel):
Experience the warmth and comfort of the newly-renovated Hilton Garden Inn Scottsdale North/Perimeter Center. This North Scottsdale hotel is located off the 101 Loop, just three miles from the Scottsdale Airport, and is close to the WestWorld Equestrian Center and Tournament Players Club. Enjoy local shopping and dining options from nearby Kierlands Commons and Desert Ridge, or you can hit the links for a round of golf from the surrounding Scottsdale locations. The renovated guest rooms feature the best amenities including: Free WiFi, flat-screen TVs with premium cable, in-room microwaves and mini-fridges, and the luxury Garden Sleep System beds that are sure to give you a peaceful night’s sleep. Enjoy our hot breakfast buffet including made to order omelets each morning, grab dinner at the Great American Grill, or enjoy a cocktail in our new modern lobby from the Pavilion lounge. ... more   less 
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Also Known As:
Hilton Garden Inn Scottsdale North/Perimeter Hotel Scottsdale
Hilton Scottsdale

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