As a Platinum for Life Starwood member, a Fairmonth PLatinum and Gold Hilton (probably Diamond this year), I have seen the best and the worst hotels have to offer and let me tell you this is by far and away one of the best! The property is stunning, the facilities very high end, the food absolutely first class but what really kick this place up to the "Excellence" class is the staff. While awaiting check in, i noticed a man in a black suit walking around and greeting everyone with a sincere desire to ensure the guests were absolutely taken care of and having a good time. He cam over to me and I then recognized him (from a previous stay) as Marc Bauman, Executive Manager of the hotel. What a touch of class. To have a senior manager out and about greeeting guests and with the professionalism and sincerity most frequent travels all too often don't see, was such a pleasent surprise. Marc trully has a gift in social interaction and this hotel is so very lucky to have him as I am certain many guests come back because of his contribution the theri stay.. I know it does for me! On check in, i was greeted by Sarah and Amanda, both outstanding, friendly and very helpful indivuals backed by a team of others at the front desk equally as impressive. They sharp, recognize that you want top get to your room asap and magically transform an otherwise mundane check in experience to a very warm and welcoming one. Breakfast at Terrazzo is amazing. The caprese omellet is to die for and with servers like Paul taken caer of your every wish...it makes the day start off with such a great feeling. Have I said enough? I can go on and on but trust me when I say...You just gotta try this place and live the dream. It trully is Heaven On Earth and I can't wait to go back. Oh wait, I'm going back next week...YAYYYYYY!!!!! See you pool side!
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