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“Quiet & wonderful” 4 of 5 stars
Review of The Scottsdale Resort and Conference Center

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The Scottsdale Resort and Conference Center
4.0 of 5 Resort   |   7700 E. McCormick Parkway, Scottsdale, AZ 85258   |  
Hotel amenities
Ranked #16 of 78 hotels in Scottsdale
Lancaster, Pennsylvania
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Quiet & wonderful”
4 of 5 stars Reviewed March 17, 2013

The idea of staying at a conference center did not appeal to us at first, but fellow reviewers here on TripAdvisor convinced us otherwise. THAT is why I like this website so much. This place is a little off the beaten path and we enjoyed that. You're able to get to the main roads in just seconds and get where you need to go. This is a very relaxing place with many places to kick back and enjoy. The bar, the pool and the poolside bar were a real treat. The staff here was tremendous, friendly and on the spot. When a party broke out in a room next to us at 1:30 in the morning, we called the front desk and within 60 seconds a hotel employee was at their door to deal with the situation. The room was clean and spacious. The double sinks (one in the bathroom and another outside the door) were great for the two of us to get ready at the same time. Our only knock on this place was an overpriced breakfast buffet. $20 a head for the buffet got you nothing more than some cold scrambled eggs & sausages, along with two cereals, some juice and coffee. Not worth it and we were "one and done" with that buffet. We never did have dinner there so can't comment on it. Overall this place was a great value and even though were several large groups having meetings during our stay, we always felt like it was more "resort" than conference center. We would return here.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 22, 2013
It is great to hear that you enjoyed your vacation and that you had the opportunity to experience the award winning service our staff is so proud to provide. Thank you for taking the time to post your review and we look forward to having you return as our guest very soon.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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English first
New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 15, 2013

I almost don't want to write this review...this place is such a hidden gem that I want to keep it that way. This hotel's website & marketing are completely underwhelming, and the name of the hotel doesn't quite indicate luxury or relaxation (do I want to go on vacation to a conference center?).

That said, this place is great. A recent makeover on the rooms was very well done, and the decor & furniture are on par with much more expensive hotels. The staff is friendly & attentive. The pool area is exceptional, with a terrific bar near the pool which is always a plus. Nice restaurants & bar on property. All this for exceptionally reasonable rack rates.

We had 25+ people stay here for our wedding last year, and they handled everything with great hospitality & class.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 18, 2013
Thank you for staying with us again and for this positive review of your stay at our resort. We appreciate that you noticed and noted our recent sleeping room renovations. We hope to see you again the next time you are in Scottsdale.
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SE, AZ
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 15, 2013

I stayed here with a large group and found the accomodations to meet our needs. The hotel staff was nice and were always around, but not bothersome. The room I was in was very nice and I liked the extra long desk arrangement. The walk-through closet and two robes was different from most places I have stayed. Housekeeping was intermittent with their services. Every night some of my coworkers had housekeeping at their room to offer turn-down service and chocolates, but I only had that service on night five. The paper was left outside the room every morning, but the housekeeper took it from inside my room everyday while I was out. If I didn't put stuff inside the dresser or closet the housekeeper clean it away. Other than that the room was always cleaned nicely each day. The beds were the most uncomfortable beds I have slept in recently.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 18, 2013
It is great to see that you had an enjoyable experience during you conference and that you were impressed with the sleeping rooms and the staff. We have addressed your service issues with our housekeeping staff and hope it does not discourage you to return as our guest the next time you are in Scottsdale. Thank you for posting your comments.
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Cypress, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

Relaxing great staff everyone very helpful. The bar area was busy but lively. Only had breakfast there it was just ok.

Rooms were very nice. Did not go to the pool but saw it was busy and appeared everyone was having fun

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 18, 2013
Thank you for taking the time to write about your stay at the Scottsdale Resort. We were glad to hear that your weekend stay was relaxing and that the staff was very helpful. We hope you are able to visit us for you next weekend stay and that you have the opportunity to spend some time at our pool.
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Bloomington, Indiana
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 5, 2013

The staff at this resort are the nicest of any hotel personnel we've seen! And, the room layout is fantastic! Double-sided closet....brilliant! Two work stations....brilliant! And, having two sinks, one separate from the toilet area, was wonderful! The decor was lovely, Beds were very comfortable. Palm Court and the cafe area served delicious food for both breakfast, lunch, and dinner. We will definitely return to this hotel for our next trip to Scottsdale!

Room Tip: Since this was our first stay here, we have no suggestions. We had a standard room which did have a...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 11, 2013
Thank you for taking the time to write about your stay at the Scottsdale Resort. We were glad to hear that you enjoyed our resort, and had the opportunity to experience the award winning food and service in our Palm Court Restaurant. We hope you are able to visit us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Cajon, California
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2013

Celebrated my wife's birthday today by staying the last 2 nights at this resort. Initially we were afraid it may have the feel of a convention hotel - but not the case at all. It's a Spanish style resort with large, nicely appointed rooms and easy access to the pool, jacuzzi, spa, and restaurants. We had room service our first night and we were impressed with the quality food & friendly service. Sunday morning we tried the Champagne Brunch and both felt it was one of the best brunches we've ever experienced. Again, friendly & attentive staff and the buffet offered a large selection of breakfast and lunch items. Our waiter even brought a miniature birthday cake to celebrate.
We saw an Angels/A's Spring Training game (great afternoon activity) and returned to their lounge called Sangria's. Happy Hour is each afternoon with a selection of appetizers, beers, wines and mixed drinks for $5 each. Delicious - everything! Service - outstanding!
Took a long walk along the paths near the golf course this morning and checked out at 1pm to head home. We wanted to stay longer, but we have to get back to the real world.

Room Tip: All of the rooms seem to have a golf course or pool view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 6, 2013
Thanks for the great review. It is great to hear that we were a part of your wife’s birthday weekend and that you had the opportunity to experience our Sangria’s Happy Hour and award winning Palm Court Champagne Sunday Brunch. We hope that next time you are able to stay longer. Thanks Again!
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Prescott, Arizona
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed February 25, 2013

We’ve stayed at the Scottsdale Resort and Conference Center several times, including this past weekend. This property has the potential to be a first-class hotel, unfortunately, we’ve been disappointed each and every time. While we’d like to give the hotel and its management the benefit of the doubt, there seems to be a clear pattern of cutting corners when it comes to maintenance and ensuring quality customer service.

This past weekend, we opted to pay extra for an “upgraded” room, overlooking the golf course . When we entered the room, we were pleased with the size and layout of the room. However, our enthusiasm was quickly replaced with disappointment… once again. It was an unusually cool evening for Scottsdale, and even the short walk from the parking area to our room made us look forward to a warm cozy room. The first thing we noticed was how cold the room was, despite the thermostat being set at 74 degrees. In short order, we figured out the cold was coming in from the window, which was fully open. I quickly closed the window, and then discovered the lock was totally non-functional, making it impossible to lock shut our first-floor window.

Next, we decided a nice warming bath would be a good way to break the chill. Oops, another maintenance issue. The mechanical bathtub stopper wasn’t functional. So, no bath, but at least the shower worked and the water was hot. What next? The room had two sinks; one in the tub-toilet space, and another in the dressing area just outside the bathroom. Nice, huh?…. Except, only the cold water faucet worked on the outside sink Alright, let‘s settle in bed and watch some TV. Wouldn’t you know, the remote worked only intermittently, making it necessary to push any button numerous times before it would register.

Having traveled many places around the US and abroad, we’ve seen a lot worse and have learned to adapt. Also, we don’t like to complain. So, we simply made the best of things. On the positive side, I have to say the bed was very comfortable, and the room was clean and quiet. The morning breakfast buffet (not included) is quite good, as are the servers.

At deeply discounted prices, this property offers adequate, if not perfect, accommodations close to Scottsdale shopping, dinning, and activities. However, at full price, there are definitely better offerings in the area. NOTE: quoted prices usually do not include the additional and required $19/per day "resort fee."

Room Tip: Decline, if offered a "casita." Although larger rooms, they are inconvenient to the main h...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srccdirector, Resort Management at The Scottsdale Resort and Conference Center, responded to this review, March 6, 2013
Thank you for taking the time to review your recent stay. We appreciate your feedback, and will use them to further improve our customer service standards and amenities. Hopefully you will give us another chance to impress you the next time you are in Scottsdale.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Scottsdale Resort and Conference Center

Address: 7700 E. McCormick Parkway, Scottsdale, AZ 85258
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Scottsdale
#6 Business Hotel in Scottsdale
#7 Luxury Hotel in Scottsdale
#7 Top resorts Hotel in Scottsdale
#20 Romantic Hotel in Scottsdale
#25 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Scottsdale Resort and Conference Center 4*
Official Description (provided by the hotel):
Ideally located in the very heart of Scottsdale, the AAA Four-Diamond Scottsdale Resort’s hacienda-inspired decor and award-winning service offers the very best in luxury travel. Guests can renew their spirits at the Amansala Spa/Salon, or unwind by relaxing poolside, playing on our lighted tennis courts, golfing on one of two adjacent 18-hole championship courses or working out in our fitness center. Guestrooms offer old-world charm with modern amenities such as wireless internet access and 37-inch flat-screen HDTVs. Each room is decorated with rich woods, exquisite furnishings, fine art and handcrafted accents. Enjoy delectable cuisine in one of the resort’s three dining outlets- the Palm Court, Vista Verde and Sangria’s lounge. The award-winning Palm Court restaurant sets the standard for distinctive dining in the area. Its au flambé cuisine and intimate candlelit atmosphere come together to create an unforgettable culinary experience. The resort’s great location makes it easy for guests to venture off-site and enjoy off-road Jeep tours, horseback riding and world-class shopping in the Old Town Scottsdale shopping and arts district just minutes away. ... more   less 
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Also Known As:
Scottsdale Hotel Scottsdale

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