Room needs an upgrade - out of date decor and thin walls, pillows were so uncomfortably overstuffed that we literally went shopping to buy our own (management said they had no other pillows). Room with free continental breakfast is dark, sparse and unpleasant - limited food choose and no view to make one feel like a prisoner.

Staff is friendly enough, though i had a frustrating experience: left toiletry bag with medicines in room and had to call 3 days in a row to finally get them to admit they had found it. Hotel agreed to send by overnight delivery, but did not. Daily calls continue and they said they would "try" to send it soon.

Got a great deal on the room rate. However, was a little disappointed that it wasn't as up to date as we hoped (old tube TV, etc.) But it was very clean. Also a little disappointed that the heater in the pool was broken - the water was so frigid you couldn't swim in it! The biggest and best perk was the athletic club. So 5 stars for the athletic club, 2 1/2 for the hotel.

This place has been reviewed quite a bit, so here's the highlights of our 2nd trip to the Scottsdale Resort & Athletic Club.

We were soooo looking forward to a weekend in Scottsdale. I had just been in a car accident two days prior (not bad), but was awaiting a nice evening in the jacuzzi tub, by the pool, with an equivalent experience to our last visit. Our last visit was nothing short of amazing.

We were so disappointed this time, we will not be back. Check the photos I posted.

We arrived 1 hour early to a completely empty hotel. We counted 8 cars in the entire complex. No one at the pool. We were told our room was not ready for an "early check-in" due to it being cleaned. (Lie #1) We said fine, and went down the road for a bit of shopping, came back to a 10 minute wait while our information was being processed. (We booked through their website.) We finally were given the keys to our room.

We booked a Deluxe Villa, which is only 1 room downgrade from the presidential suite. First attempt they put us in a standard room. It smelled weird, like a powerful cleaning agent. The toilet was making a horrible screeching noise when flushing, and the room was small (Room 208A). So I decided to go find out what the deal was. I asked if there were any other rooms available, they said no, we're completely full. (Lie #2) There were no people anywhere! They said I could upgrade for an additional $40. I said, "To what? A presidential suite? We're only one room off." So she double checked and sure enough... she had given us the wrong room.

They commenced to give us the keys to a new room (139A) in fully booked hotel. We said we'd go look first. When we entered the room, it had no shower, the bottom of the sink was missing, and the refrigerator was wide open, and no AC on...in Phoenix. I immediately went back and said, "Nope, strike two!" We were still being incredibly nice and patient. Front desk apologized again and said, "I'm sorry, that was an accessible room only... I'm new and I don't understand all the rooms yet." Fair enough... We're escorted to our 3rd room, two doors down at 140A.

Finally... the room we picked... sort of. We said, ok just to get in finally. We had to go get our bags and cooler out of the other room and bring them down ourselves. No offer to help.

Once we got into the room we unpacked the cooler full of food we brought first. Refrigerator NOT WORKING. So the same guy who came up to fix the toilet in the other room came down to flip the breaker. Said it would take a couple of hours to get cool.

First thing I noticed was the little lamp in the entryway...plugged into the wall, with no lamp-shade, and NO BULB! Just waiting for some kid to stick his finger in. The the giant cockroach I smashed on the floor beside the dining room table; which I left there for them to find later. Then we turned the lights on. OMG! We saw the couch. Spots and stains all over it... So gross, I wouldn't even sit on it. Carpet was all turned up with bumps and ripples large enough to trip on. Master bedroom had no bedding and two pillows. No dishes on the table, no wine glasses, and no soaps in the shower.

Upon a more careful inspection... the remote control was so gross, we wouldn't touch that either. Light switches had grime on them, tub had grime and dirt in it, corners of sink in the bathroom had grime and hair. Then we checked the cupboards. All the glasses had grime and much in the bottom of each one, all the plates were dirty, and there was no dish rag or sponge to clean anything! Lifted up to toilet seat to see the underside... wow! Called about the internet password, resort said there was no internet due to a power outage (lie #3) the night before. Because I'm a computer I.T. guy, I knew the net wasn't down, I could see it!

We were so grossed out that we almost left the place. If the bed hadn't had clean sheets, we would have been out of there... and I can't even be positive about that.

3 rooms, all three dingy and gross. Breakfast was stale and gross.

What we did ENJOY, was the jacuzzi and pool.

We told management about everything, and filled out a comment card. We stay in Scottsdale and Phoenix at least twice a month. These guys offered no accommodation, nothing. This was not a discounted rate either, we paid a full price for this room, received garbage in return. We will never come back unless they call us personally and comp us a room.

Stayed here for a long break to celebrate a special birthday. Totally agree with previous review stating Michelle on reception is a star, she was awesome, great welcome, saw to it that the one issue we had (a light in the bathroom) was fixed quickly. Had real confidence that she cared that our stay was a great one. The one bedroom Villa is really great - spacious with everything you need, housekeeping staff were really thorough and friendly. I would say that the shower in the bathroom needs upgrading, as it did trickle and couldn't be adjusted which was frustrating, yet the tub was there to use. The OC Restaurant had the same feel - great staff, lovely food and fabulous atmosphere. The fitness centre offered all we wanted it to (largely why we chose to stay here) enough of everything for anybody who enjoys working out. Initially I thought the pool area was quite small, yet we enjoyed a couple of days without it ever getting too busy, on some days being the only people there!. We would definitely go back.