I have to start out by saying that I love the vintage vibe, the pool area and the apt style rooms. The atmosphere around the pool is terrific and the fire pit and heated pool are awesome and I enjoyed it very much. The part that is so TERRIBLE you can hardly imagine is the service and hotel staff. They all had different answers to questions, cleaning staff didn't just knock actually came into our apt at 8am to clean (hadn't checked out) and the front desk person and manager where unbelievebly rude! Upon checkout, I told them that we had dirty stained handtowels offered near the tub for our floor mat. They said it wasn't true. I told them it was and although I liked the place they have some repairs to do in the rooms and the towels were not clean etc... They said that I was making it up. When I went to the room to get the towel to show them, they said (in front of other guests) that I had gotten the dirty towel out of my car!! So crazy. This is just one example of the terrible service. If the staff tells you that you are lying and making things up when they ask if there is anyway they can improve... this place may not be around for long!! There is more, but thinking back to how terrible the service was makes me get fired up.
Oh and the bedrooms do not have tvs, they have large armoires and you open and no tv. The ads also say they have 42 inch tv and we had 2 different rooms during our stay and the first had a 27 inch (my computer screen is bigger than that). Beware of the short cuts as the ad doesn't really show the shortcuts they take to get by.
MY ADVICE: Stay here if you like having a kitchen and expect NO SERVICE and to be dumped on. If the price is right and you can have ZERO interaction with the staff you will have a great stay.
PS - I have photos of all the issues as proof!
- Official Description (provided by the hotel):
- The El dorado wraps you in the true experience of Scottsdale living. Those who have experienced The Eldorado in Scottsdale would say it has just the right blend of style and features. The desirable mid-century design; The soft comforts of tasteful and welcoming apartments overlooking the expansive courtyard and views to Camelback Mountain; the relaxation of Eldorado’s beautiful pool; and prime downtown access that is a short walk from your room.The Eldorado is a garden-style boutique resort located in the heart of prestigious downtown Scottsdale. The spacious one, two and three-bedroom suites include fully equipped kitchens, Cable TV, complimentary phone and wireless internet, and patios with views to the courtyard and Camelback Mountain.The landscaped grounds and expansive courtyard at The Eldorado are lined with mature palms, lemon and fruit trees. Amenities include a large crystal clear swimming pool, shuffle board, two laundry facilities, storage rooms, barbecue area and covered parking. ... more less
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