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“Superb. Best of the Best.” 5 of 5 stars
Review of Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
2.5 of 5 Hotel   |   3131 North Scottsdale Road, Scottsdale, AZ 85251   |  
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Ranked #5 of 78 Hotels in Scottsdale
Certificate of Excellence 2014
Lake City FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Superb. Best of the Best.”
5 of 5 stars Reviewed July 16, 2010

During my 10-day stay at this hotel, I experienced top-notch service in every way. The front desk mgrs were friendly, professional, accommodating, helpful. Housekeepers were thorough, leaving not only my room but the entire facility spic-n-span. Food bar was wonderful, offering variety and luscious cinnamon rolls! (Suggestion: offer more fresh fruit other than bananas.) The fellow who maintained and stocked the breakfast area was hard working and friendly. Although I didn't have an opportunity to partake, I understand there was a daily afternoon manager's reception. Overall, one of my most positive hotel experiences ever. And HIExpress has the BEST bath products!

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2010

We Loved the layout of the rooms, very quiet with beds so far back from the door.
It was very nice to have the small dinner with wine, pop and beer as we were tired and not very hungry. Wish that there were more hotels out there such as this one. Very kind at check-in and helpful as well.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terre Haute, Indiana
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 14, 2010

We found our room to be very clean, quiet and with the complimentary breakfast , a great value for $70 per night for a suite. We were passing through the Scottsdale area and found this hotel to be in a great location, close to Old Towne and not that far from the airport. We moved to the Embassy Suites at 44th Street the next night, thinking we needed to be closer to the airport for our 9:00 AM flight but would have stayed put if there wasn't a cancellation policy at the Embassy Suites. It cost more and wasn't as clean or quiet. Definitely a great value for the cost.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2010

This was actually a combined business and leisure trip for us--my husband had meetings and my daughter and I planned to enjoy the pool and maybe some sightseeing. We wanted a nice hotel, in a pleasant setting and (important) and great pool. We looked at several and booked this one based on pictures online. The pool looks beautiful. Imagine our disapointment when we were confronted with a sign at the desk saying the pool would be closed 'for maintenance' for 3 of the 4 days we would be there! This resulted in my daughter and I watching guys fill maybe three cracks in the deck while we sat in the 100 degree heat on our balcony, dying to swim. Or during the heat of the day, we just sat inside. A nearby hotel offered the use of their pool, but it was a bit of a walk, and a not-so-nice indoor pool. Finally on our last day, we could swim. The manager I complained to to just shrugged and said they had planned this 'weeks ago, sorry" No real apology. THEN WHY NOT POST THIS ON YOUR WEBSITE? We could have booked an equally nice hotel with a pool we could use. Lesson--if you book online, phone the hotel and speak to someone personnally and ask specific questions about what's important to you. The pool was important to us, we should have phoned them to ask if it would be open the dates we were there. Otherwise it is a nice hotel, with all suites, pretty nice for a Holiday Inn Express, so I would still recommend.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Crystal Lake, Illinois
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 24, 2010

Excellent accommodation, with free happy hour, nice suite, and complimentary shuttle bus to nearby shopping and restaurants. Unfortunately, went to book another nite (one week later) and price went up $40, so went elsewhere.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Payson, AZ
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2010

We stayed over since we had an early flight in the morning, located right on Scottsdale Road and offering pretty easy access to Sky Harbor Airport. The staff were very friendly and attentive, and the rooms was very comfortable with a room living area which had a TV, frig and microwave and french doors which could be closed to isolate the bedroom. Plenty of pillows, soft and firm, comfy bed and options for the morning breakfast -- which has mini omelets, fresh fruit, bacon and sausage, pastries and cereal. They reportedly have a free shuttle that will take you up to 3 miles away to any of the area restaurants, but we didn't use this -- Red Lobster was an easy walk. Will definitely reuse the next time we have any early flight!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santa Fe, New Mexico
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 15, 2010

The suites at this HIE are nice and big. I would recommend staying here and will do so again. Had a great day by the pool - pleanty of seating and a nice area. A great stay!

  • Stayed April 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 North Scottsdale Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#5 Business Hotel in Scottsdale
#9 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
You are invited to Stay Smart & enjoy resort style amenities beyond your expectations at the Holiday Inn Express Hotel & Suites Scottsdale. Whether you are coming in on business or just to get away, this hotel in Scottsdale is a great location for shopping, fine dining, entertainment, night life,and much more! You will find yourself impressed with our award winning service, convenient location, and spacious suites featuring our Stay Smart bedding collection and showerheads, microwaves, refrigerators, pay-per-view movies, expanded cable with HBO and pull out sofas in each of guest suites. Our complimentary shuttle service will take you to and from Sky Harbor Airport and within a three mile radius of the hotel runs from 7am to 10pm daily(based on availability) to get you where you need to go. Your stay includes free high speed wireless Internet, free deluxe continental buffet breakfast, a free managers reception each evening, an outdoor heated pool and spa, business center, and fitness center. Some of the many nearby attractions include: Old Town Scottsdale, San Francisco Giants and Oakland A's Spring Training Facilities, Scottsdale Fashion Square Mall, ASU Sun Devil Stadium, Downtown Tempe Mill Avenue, Phoenix Zoo, Desert Botanical Gardens, and Scottsdale Osborn Heathcare. Just to the north of us is WestWorld, home of the Arabian Horse Show, Arizona Bike Week and the Barrett Jackson Classic Car Auction. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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