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“Great experience in Scottsdale” 5 of 5 stars
Review of Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
2.5 of 5 Hotel   |   3131 North Scottsdale Road, Scottsdale, AZ 85251   |  
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Ranked #5 of 78 Hotels in Scottsdale
Palm Desert, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Great experience in Scottsdale”
5 of 5 stars Reviewed May 18, 2014

We wanted a good location in Scottsdale and checking the website, this property seemed to have that and much more. We reserved a suite at a very good rate. On arrival the staff was friendly and helpful asking which floor we preferred. Our suite was well appointed, comfortable beds with both firm and soft pillows - a nice touch. Quick and easy wi-fi connection. The breakfast foods were very good, lots of variety. They even had a complimentary happy hour in the evening with wine, beer and soft drinks. They have a shuttle service that would take you anywhere up to 3 miles away, but we did not need it. The hotel is close to the Old Town Shops and to shopping and dining. We'd definitely recommend this property.

Room Tip: We selected the third (top floor) to avoid any noise that might come from above.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 24, 2014
Carol B,
We appreciate your review and recommendations of Holiday Inn Express Scottsdale. Incredible reflections like yours on the level of comfort, service, and convenience experienced at our hotel highlights our goal in ensuring valued guests have an exceptional stay. We hope you’ll have an opportunity to return for another visit in the future. Thank you again.

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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505 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Gurnee, Illinois
1 review
5 of 5 stars Reviewed May 18, 2014

What can we say, great customer service, pool, laundry room, Shuttle, FREE continental breakfast & nightly happy hour. Great location, walking distance to Olde Town Scottsdale & several restaurants. Definitely a hotel to check out, we will stay again!

Room Tip: Great room set up with fridge/microwave and a sitting room area with TV and hide a bed and glass doo...
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 24, 2014
Jorge C,
Thank you for your review and visit to Holiday Inn Express Scottsdale. It’s wonderful to receive your positive reflections on the excellent customer service and variety of amenities that made your stay enjoyable. We look forward to having you as our guest again in the future and thank you for writing.

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 17, 2014 via mobile

I spend a great deal of time looking for the best place/best price and found this amazing hotel when looking for a hotel to accommodate our 7 person family before we could check in to our timeshare condo accommodation. We flew in to the Phoenix-Mesa Gateway Airport and drove approx. 20 minutes to Old Town to stay at this hotel. We were very pleased with the location and, during our two day stay, walked to Old Town shops/restaurants in approx. 15 minutes. We spent a lazy afternoon resting by the more-than-ample pool. Rooms were actually mini-suites. We had two queen beds, an arm chair, chest of drawers with a TV and, in an anti-room there was a desk, a sofa bed, a mini fridge, TV, coffee pot - lots of room for our use. Staff were extremely accommodating. Large parking lot. Clean +++ (extremely important to me). A water cooler (with added orange slices) is set up during the hot day time hours. We took part in the Manager's meet and greet - meaning we took in a few alcoholic beverages and some nacho chips with cheese and salsa - free of charge. Free breakfast selection was more than sufficient. Would not hesitate to return and would tell anyone that that this well-priced accommodation is better than higher priced hotels we have stayed in.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 24, 2014
LoveOurCanada,
Thank you for your complimentary feedback and review of Holiday Inn Express Scottsdale. We’re happy to hear that our location, service, and amenities perfectly suited your family’s travel needs. We appreciate you choosing to stay with us and we hope you’ll return for more family fun in the future. Thank you again.

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 16, 2014

Really nice hotel. Friendly helpful staff, clean rooms, nice small pool and Jacuzzi, quiet area. Great room set up with fridge/microwave and our room had a sitting room area with one tv and hide a bed and glass doors to close off from main room. Our teenager liked this set up. Close to Scottsdale Fashion Mall. Would definitely stay there again and again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 24, 2014
Mhansencmc,
We appreciate hearing from you and thank you for sharing feedback on your visit to Holiday Inn Express Scottsdale. It’s great to know our spacious accommodations perfectly suited your family’s needs and made for an enjoyable stay. We look forward to your next visit and thank you again for writing.

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rancho, New Mexico, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 14, 2014

The bed was very hard, other than that the stay was great! The employees were very helpful. The parking was spacious, landscaping was beautiful. The pool is small but nice even in the evening. It was easy to take the stairs.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 19, 2014
862Chris,
We appreciate your review and feedback from your visit to Holiday Inn Express Scottsdale. We're glad you had a great stay overall even though the comfort of the bed did not meet your satisfaction. We hope you'll return for another stay in the near future. Thank you again for your review.

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahaina, HI
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 13, 2014

We stay here when on business or visiting Scottsdale other than coming for a resort stay. It is very well run, has nice facilities and is close to everything in Old Town Scottsdale, and is a easy commute to the airport, or to The Mayo's Clinic. Good Shuttle Service around the area.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 19, 2014
GoodTimeBillyPeaches,
We appreciate you choosing Holiday Inn Express Scottsdale for your travels and thank you for writing a review. I'm delighted to hear that our central location adds value and convenience to your stay. We look forward to your next visit and thank you again for your patronage.

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014

Great staff. Pool and hot tub area very nice. Good breakfast as well as a managers reception each evening with cocktails.It was all we expected and would return because of the great location. Used the shuttle and golf carts that run around the town.Pool is open for early morning swims.Hotel was in great condition and would definitely recommend it to anyone visiting the Scottsdale area.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, May 19, 2014
altusarts,
Thank for your review and recommendations of Holiday Inn Express Scottsdale. Nothing brings us great satisfaction than to receive compliments from our guests regarding the high level of service and convenience experienced at our hotel. We're happy to hear you would return for another visit and we hope to see you again soon. Thanks again!

Kind regards,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 North Scottsdale Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Scottsdale
#9 Romantic Hotel in Scottsdale
#10 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
You are invited to Stay Smart & enjoy resort style amenities beyond your expectations at the Holiday Inn Express Hotel & Suites Scottsdale. Whether you are coming in on business or just to get away, this hotel in Scottsdale is a great location for shopping, fine dining, entertainment, night life,and much more! You will find yourself impressed with our award winning service, convenient location, and spacious suites featuring our Stay Smart bedding collection and showerheads, microwaves, refrigerators, pay-per-view movies, expanded cable with HBO and pull out sofas in each of guest suites. Our complimentary shuttle service will take you to and from Sky Harbor Airport and within a three mile radius of the hotel runs from 7am to 10pm daily(based on availability) to get you where you need to go. Your stay includes free high speed wireless Internet, free deluxe continental buffet breakfast, a free managers reception each evening, an outdoor heated pool and spa, business center, and fitness center. Some of the many nearby attractions include: Old Town Scottsdale, San Francisco Giants and Oakland A's Spring Training Facilities, Scottsdale Fashion Square Mall, ASU Sun Devil Stadium, Downtown Tempe Mill Avenue, Phoenix Zoo, Desert Botanical Gardens, and Scottsdale Osborn Heathcare. Just to the north of us is WestWorld, home of the Arabian Horse Show, Arizona Bike Week and the Barrett Jackson Classic Car Auction. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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