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“Great location and great management” 5 of 5 stars
Review of Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
2.5 of 5 Hotel   |   3131 North Scottsdale Road, Scottsdale, AZ 85251   |  
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Ranked #5 of 78 Hotels in Scottsdale
Certificate of Excellence 2014
Las Vegas
Top Contributor
365 reviews 365 reviews
39 hotel reviews
Reviews in 74 cities Reviews in 74 cities
196 helpful votes 196 helpful votes
“Great location and great management”
5 of 5 stars Reviewed June 7, 2013

I stayed here for about 3 weeks and I was a big pain in the bum to everyone at this location due to the length of my stay. The breakfast was fine and I learned to be the first in line for cookies in the afternoon on time everytime. The lady who manages the place and her daughter in law are great. The guy with the glasses who worked the night shift was always attentive and very informative. All the best restaurants are right around the corner and the big mall is not too long of a walk up the road when it is not too hot to walk. I complained all the time and the manager would smile and choke me as she fixed all the problems. Great place I recommend it.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 13, 2013
Chris S,
It’s great to hear from you! Thank you for writing a review and sharing your experience with us at Holiday Inn Express Scottsdale. I’m pleased to hear that our friendly staff, great location, and delicious cookies made for an enjoyable visit. We always appreciate hearing from our guests on areas we can improve our guest experience. Thank you again for writing and sharing your recommendations of our great hotel. We hope to see you again soon.

Sincerely,
Trisha Ryno, General Manager
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559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Pforzheim
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 6, 2013

We stayed at the HI for two nights finishing up a 2-week road trip, and it was one of my favorite hotels during our trip. The rooms are similar to suites, with an extra area with a sofa and a TV, and very spacious! Breakfast was very good and there was always plenty of food and enough space to sit. We also enjoyed the pool area, which you will need to check out with temperatures of over 100 degrees outside. There are plenty of pool chairs outside, so you will find a place to sit and relax.

The hotel also has a lot of extras free of charge. There is a reception on weekend nights from 5 to 7 with free beer, wine, and snacks. They also offer free lemonade and ice tea from 12 pm to 8 pm every day. When we had to leave early in the morning on our last day, they made us some breakfast-to-go bags upon asking. The room was always very clean and the hotel is a 10-minute walk away from Scottsdale Old Town, just straight up the street. I would definitely stay here again, amazing value for the money we paid!

Room Tip: The rooms toward the pool have an extra balcony/porch.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 13, 2013
Romina M,
Thank you for sharing your experience with us at Holiday Inn Express Scottsdale. We’re happy to have had you as our guest, and I’m delighted to hear we were one of your favorite hotels during your trip. We appreciate your kind comments about our clean and spacious accommodations, great location, and all the value added amenities that we’re proud to offer our guests. We hope you’ll have an opportunity to stay with us again soon. Thank you again for writing.

Sincerely,
Trisha Ryno, General Manager
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Indianapolis, Indiana
Top Contributor
227 reviews 227 reviews
55 hotel reviews
Reviews in 87 cities Reviews in 87 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed June 3, 2013

Good location, near Old Town, but just out of the way. Got a very good rate for a long weekend. Had a room with easy pool access, microwave, fridge, separate sleeping area. Beds and pillows were comfy, room was clean and spacious. Enjoyed the breakfast selection, which they kept well stocked and kept the area clean despite a lot of traffic. Stopped in for the drinks and apps one evening and enjoyed visiting with fellow travelers. Clean,quiet pool area during our stay. Good value for your money. Nothing elaborate, but we were comfortable with this as our home base, whether just hanging out or resting from our time exploring.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 11, 2013
NeverUnpacked,
We’re happy to hear from you and glad you enjoyed your stay with us at Holiday Inn Express Scottsdale. It’s wonderful to receive your kind comments about our convenient location, comfortable accommodations, and value added amenities. I will be certain to pass along your complimentary feedback to our team. Please plan to visit us again the next time you travel to Scottsdale. Thank you again for writing.

Sincerely,
Trisha Ryno, General Manager
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Port Jefferson Station, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 3, 2013

This hotel is in a great location by all major roads and shopping. The staff was excellent, courteous and helpful. The rooms were exceptionally clean and the cleaning staff attentive and responsive to my needs. Nice, clean pool out back that is quiet and relaxing. Great buffet breakfast with a good assortment to choose from. Free coffee in lobby all day long and ice tea and lemondae from 12-8 pm.
You wouldn't go wrong staying here, for the price it was excellent.

Room Tip: this is not a hotel to book for views. there are plenty of views all over scottsdale, you don't...
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 14, 2013
Lisa S,
Thank you for taking a moment to share your experience with us at Holiday Inn Express Scottsdale. I’m delighted to hear that our excellent service, clean accommodations and value added amenities made for an enjoyable stay. We appreciate your review and hope to see you again soon. Thanks again.

Sincerely,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 1, 2013

This hotel has the best quality to price ratio I have ever seen. We ended up in a suite, which I didnt expect. I either booked a suite and didnt remember or those are their regular double rooms. The rooms are clean and have all the necessities in them. The breakfast is great, and the hotel has all the amenities, while the rooms go at motel prices.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 9, 2013
BigggG,
We’re happy to hear from you, and we’re glad you enjoyed your stay with us at Holiday Inn Express Scottsdale. We appreciate your kind comments about our clean rooms and the wonderful variety of amenities that we’re proud to offer our guests. Please plan to visit us again the next time you travel to Scottsdale. Thanks again.

Sincerely,
Trish Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 30, 2013 via mobile

Keep shuttle and happy hour it's great. Our hairdryer was faulty and quickly repaired. I'm about to check out the fitness center but I'm pretty sure it will be great. Give kyle a raise he's the man. I like the extra room of the suite and the open mirror area

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 6, 2013
Tripguy1237m,
Thank you for writing a review about your stay with us at Holiday Inn Express Scottsdale. We’re glad you enjoyed your stay, our spacious accommodations, as well as the complimentary shuttle service and happy hour. We appreciate your review and hope you will visit us again soon.

Sincerely,
Trish Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Lake, Michigan
Top Contributor
155 reviews 155 reviews
151 hotel reviews
Reviews in 96 cities Reviews in 96 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed May 29, 2013

Just completed a four-night stay at this Holiday Inn Express. Our stay got off to a rocky start as the first room we were assigned was across the hall from a dog that barked all night long causing my wife and I to wake up periodically when we were tired coming off a cross country flight.

We were able to get our room switched the following morning. In addition, the first room had mattresses that were hard as a rock. The second room was still very firm but seemed a little softer. The staff did tell us they replaced all the mattresses late last summer, so perhaps they're still breaking in. I did find it strange as I've stayed in Holiday Inns and HI Express properties all over the country and never found the mattresses to be so firm.

But aside from that I have no complaints. This hotel gives you a ton of extras - not just the awesome HI breakfast with the delicious cinnamon rolls every day, but lemonade in the afternoon, a manager's reception with free beer and snacks in the evening, and milk and cookies at night. Staff here is real friendly too, everyone from the front desk staff to the housekeeping greets you. The pool is kind of small, but outside of that, if you get a good rate this is a great property. They give you a ton of extras, and don't charge the resort fees like most every place in Scottsdale does.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, June 6, 2013
fjnovak1,
Thank you for taking a moment to share your experience with us at Holiday Inn Express Scottsdale. We appreciate your feedback and apologize for the noise disturbance you and your wife encountered the first night. I’m pleased to hear that our staff accommodated your request to move. It’s great to hear that you enjoyed the remainder of your stay, our friendly staff and the wonderful variety of amenities that we’re proud to offer our guests. We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

General Manager,
Trish Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 North Scottsdale Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Scottsdale
#5 Business Hotel in Scottsdale
#9 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
You are invited to Stay Smart & enjoy resort style amenities beyond your expectations at the Holiday Inn Express Hotel & Suites Scottsdale. Whether you are coming in on business or just to get away, this hotel in Scottsdale is a great location for shopping, fine dining, entertainment, night life,and much more! You will find yourself impressed with our award winning service, convenient location, and spacious suites featuring our Stay Smart bedding collection and showerheads, microwaves, refrigerators, pay-per-view movies, expanded cable with HBO and pull out sofas in each of guest suites. Our complimentary shuttle service will take you to and from Sky Harbor Airport and within a three mile radius of the hotel runs from 7am to 10pm daily(based on availability) to get you where you need to go. Your stay includes free high speed wireless Internet, free deluxe continental buffet breakfast, a free managers reception each evening, an outdoor heated pool and spa, business center, and fitness center. Some of the many nearby attractions include: Old Town Scottsdale, San Francisco Giants and Oakland A's Spring Training Facilities, Scottsdale Fashion Square Mall, ASU Sun Devil Stadium, Downtown Tempe Mill Avenue, Phoenix Zoo, Desert Botanical Gardens, and Scottsdale Osborn Heathcare. Just to the north of us is WestWorld, home of the Arabian Horse Show, Arizona Bike Week and the Barrett Jackson Classic Car Auction. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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