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“Did our homework and found a Gem!” 5 of 5 stars
Review of Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
2.5 of 5 Hotel   |   3131 North Scottsdale Road, Scottsdale, AZ 85251   |  
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Ranked #5 of 78 Hotels in Scottsdale
Rio Rancho, New Mexico
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Did our homework and found a Gem!”
5 of 5 stars Reviewed March 21, 2013

While vacationing in Arizona we planned one night in Phoenix to take in a spring training game. Though there were hotels closer to the ballpark we were going to, (there is also a ballpark within walking distance) this hotel seemed to have everything we wanted and was rated very highly onTripadvisor. It was worth the extra drive! The staff was wonderful, very helpful and always smiling! We got into town early and they gave us an early check-in. My husband headed straight to the gym (he's a PE teacher/coach). The gym had everything he needed to get in a good workout and more options than most hotels. I headed straight to the pool. I was very pleasantly surprised to see complimentary ice tea and lemonade available by the exit door to the pool. Along with comfortable lounge chairs, there were pools towels available for use and the pool area was spotless. We really enjoyed the chips/salsa/queso and free soda and drinks at happy hour before leaving for the game. (We were sorry to miss the cookies an milk later in the evening) Our room had everything we needed and more. It was very clean and I especially liked the "firm" and "soft" on the pillowcases. We slept wonderfully; the bed and pillows being very comfortable. Breakfast had a wide variety of cereal, eggs, pancakes, sausage, yogurt, toast, fruit, cinnamon rolls and more. Great stay and definitely our choice for our next visit. Highly recommended! My hope is that the hotel's employees will be taken care of as well on their vacations. Thank you HIE Scottsdale Old Town.

Room Tip: We had 3rd floor room with balcony overlooking pool. Was quiet and we slept great. Dining tip...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 24, 2013
jayschu,
It's great to hear from you. We appreciate you staying with us at Holiday Inn Express Scottsdale. I'm delighted to hear that you and your husband had a nice, comfortable stay with us and enjoyed our property. I'm happy to know that you found our staff friendly and helpful too! We hope you had a terrific time visiting Scottsdale and plan to return. Please make plans to visit us again. We enjoyed having you as our guest and hope to see you again soon.
Sincerely,
Trisha Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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505 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Shoreline, Washington
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2013

I have stayed here twice and have been very happy with this hotel. You can walk to Old Town Scottsdale from here and it has all the amenities I enjoy from Holiday Inns - clean rooms, great staff, in room fridge, coffee, and wi-fi. The pool at this location is nice, the free breakfast is a nice perk and there is even an evening happy hour.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 24, 2013
seamlp,
We're glad to hear from you and learn of your great visit with us at Holiday Inn Express Scottsdale. I'm pleased to know that you enjoyed our property, complimentary breakfast, and wonderful staff. We hope you'll continue to make our hotel your number one choice when visiting Scottsdale. Thanks again and we'll see you again soon.
Sincerely,
Trisha Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 16, 2013

nice breakfast, nice front desk attitude, free hotel transfer, overall very nice experience.

even when one of the keys stopped working, they were very good about replacing it.

Really had no complaints.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 19, 2013
rossde,
It's great to hear from you. We appreciate your kind review, and we're glad you enjoyed your visit with us at Holiday Inn Express Scottsdale. Please plan to visit us again the next time your in the area. We look forward to seeing you again.
Sincerely,
Trisha Ryno
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 14, 2013

My boss and I ended up staying at this hotel because everything else was booked due to Spring Training in Scottsdale and it being the height of the season in Phoenix. I really wasn't looking forward to the hotel at all. I have to say it was great! Super clean, spacious rooms, the location was perfect and everyone was exceedingly nice. Keep in mind this is not a resort. The pool looked pretty small and the fitness room was tiny. It was perfect for business, easy parking and a great location!

Room Tip: The rooms on the third floor were great, quiet, easily accessible and spacious
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 19, 2013
Springercrazy,
Thank you for sharing your experience with us at Holiday Inn Express Scottsdale. We appreciate you choosing to stay with us, and we're glad to hear that you enjoyed your visit. I appreciate your kind comments about our clean and spacious rooms as well as our friendly staff. I'm glad you found us perfect for business! Please come and visit us again soon. We look forward to your return.
Sincerely,
Trisha Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2013

Stayed 2 nights in February. Suit large but a little tired. Great location easy walking distance to Old Town and Fashion Square.
Breakfast was exellent plenty to choose from. Happy hour 5-7 wine, beer, and snacks all free of charge. At 8pm free milk and cookies.
Very helpful staff, free shuttle bus to and from Airport, plus also local area shuttle.
This Hotel offers Excellent service and value.

Room Tip: Room facing pool
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 5, 2013
hap123_13,
Thank you for your review. We appreciate you staying with us at Holiday Inn Express. I'm glad you had a nice, comfortable visit with us, and I hope you thoroughly enjoyed your trip to Scottsdale. Please make plans to visit us again. We look forward to seeing you again.
Sincerely,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 26, 2013

One night stay in the Holiday Inn Express Old Town Scottsdale 18 February 2013.
Perfect location well placed for the old town and also easy to walk up to Fashion Square and the bars, cages and restaurants. Stayed in a suite and lots of room and all facilities supplied. Lovely staff, very helpful and great shuttle bus for trips up town and also to the airport.
Comfortable hotel and even a small swimming pool and terrace. Only factor which could be improved upon would be breakfast which was a bit basic, although its only a few minutes walk to find alternatives. Would stay again as so convenient, easy and great staff.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 4, 2013
crowcombe,
Thank you for your kind review. We're glad you stayed with us at Holiday Inn Express Scottsdale. I'm glad you enjoyed our hotel, staff, and shuttle service. I hope you had time to visit our surrounding area and enjoy it too!

We appreciate your kind comments, and we hope you'll visit us again soon.
Sincerely,
Trisha Ryno, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 25, 2013

Great location! Close to ball parks, shopping, many tourist areas and is a great value (specially during off season). What sets this apart from other HIE is the happy hour from 5-7pm with free snacks, beer, wine and soda. The breakfast is also very good and included in the price of the stay. Fresh and clean... and employees are great. This review is not a one time... this is time after time, year after year since they opened!

Room Tip: Top floor (3rd).... and poolside.... even with pool activities it is calm.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review, March 4, 2013
Craknzee,
It's great to hear from you. We appreciate your kind review, and we're glad you stayed with us at Holiday Inn Express Scottsdale. I'm pleased to hear that you enjoyed our happy hour, breakfast, and wonderful staff. We enjoyed your company, and we hope to see you again soon.
Sincerely,
Trisha Ryno, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 North Scottsdale Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Scottsdale
#9 Romantic Hotel in Scottsdale
#10 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
You are invited to Stay Smart & enjoy resort style amenities beyond your expectations at the Holiday Inn Express Hotel & Suites Scottsdale. Whether you are coming in on business or just to get away, this hotel in Scottsdale is a great location for shopping, fine dining, entertainment, night life,and much more! You will find yourself impressed with our award winning service, convenient location, and spacious suites featuring our Stay Smart bedding collection and showerheads, microwaves, refrigerators, pay-per-view movies, expanded cable with HBO and pull out sofas in each of guest suites. Our complimentary shuttle service will take you to and from Sky Harbor Airport and within a three mile radius of the hotel runs from 7am to 10pm daily(based on availability) to get you where you need to go. Your stay includes free high speed wireless Internet, free deluxe continental buffet breakfast, a free managers reception each evening, an outdoor heated pool and spa, business center, and fitness center. Some of the many nearby attractions include: Old Town Scottsdale, San Francisco Giants and Oakland A's Spring Training Facilities, Scottsdale Fashion Square Mall, ASU Sun Devil Stadium, Downtown Tempe Mill Avenue, Phoenix Zoo, Desert Botanical Gardens, and Scottsdale Osborn Heathcare. Just to the north of us is WestWorld, home of the Arabian Horse Show, Arizona Bike Week and the Barrett Jackson Classic Car Auction. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale

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