My family and I got 2 rooms and stayed for 3 nights at the Westin Kierland for a conference being held there. The service was great, the grounds were really nice, and it helped that the weather was fabulous, but for the price we paid I expected much more.
Check In & Service:
Checking in was really easy and smooth, as everyone from the valet to the desk clerk was extremely courteous and helpful, as they were throughout our entire stay. The property is really beautiful, and it's a generally relaxing atmosphere.
I was really surprised at how modest the rooms were given the amount of money we spent for them. They were clean, the linens were nice, and of course featured the "Westin Heavenly Beds" (which truly are heavenly), but they felt very small, as did the balconies. Also, we got stuck in rooms so far away from the lobby, I was literally out of breath every time I had to make the trek between the lobby and the rooms. We called the front desk to see if we could change rooms, but were told that they "weren't allowed" to change them that day for some reason.
The tap water, by the way, is so soft and full of chemicals that I felt like I was washing my hands in gelatin.
Besides the small rooms, my main problem was with the price of everything. I knew that things would be expensive, given it's a resort hotel, but I wasn't expecting it to be as pricey as it was. The bottles of water they left in the room cost five dollars each! (Tip: save yourself some money and go to the gift shop in the lobby area; they sell bottled water for $2.75.) I was appalled at cost of room service: Six bucks for a bowl of Spaghettios! Seven dollars for a bowl of Kraft mac and cheese! And that was only the kids menu. Note that this didn't include the mandatory 21% gratuity, or the $3 service charge per order. Forget your toothbrush or your razor? There's a charge for *everything*.
Internet access is $13 for 24 hours, and didn't actually work in one of the rooms for a few hours after we first got it. They outsource the customer service for their internet access, and I wasted half an hour on the phone with 3 different techs trying to figure out what was wrong. I finally had a meeting to go to, and by the time I got back the internet was miraculously working.
The restaurants at the hotel were above average for hotel restaurants, and the service was always friendly. They have outdoor seating for one of their restaurants, and the courtyards are a great place to sit and relax. We treated ourselves to a couple of spa treatments (pricey of course, but mostly worth it), and spent some time lounging by the adult pool.
At the end of the conference, we packed our bags and moved to a hotel in Old Town Scottsdale: a two bedroom suite for less than the price of one room at the Kierland. After staying at the Kierland and then moving to the other hotel, we surprisingly didn't feel like we were downgrading that much. The location of the Kierland is in north Scottsdale and is very "inclusive", i.e. it's not convenient if you're trying to see anything in Scottsdale outside of the resort.
If you're a golf lover and have cash to burn, the Westin Kierland would probably be an appropriate, enjoyable place for you. Otherwise, I personally feel it's not worth the money.
- Official Description (provided by the hotel):
- This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more less
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- Also Known As:
- Westin Kierland Hotel Scottsdale
- Westin Kierland Resort
- Westin Scottsdale
- Scottsdale Westin