Although a Starwoods member, and staying for 6 nights, we were booked (at a group rate) in a room overlooking a roof with A/C vents, a great welcome. We had to request a different room and were moved to a "mountain view"-room otherwise noted in posted comments as overlooking the parking lot. Room service varied, from prompt when we requested more clothes hangers, to slow, with housekeeping having to be asked at 3 pm to clean our room which we had left at 9 am. It was unclear whether there was a daily charge of $20 to use the spa. We would not return to this property, especially given the number of high quality resorts in the area. The nearby shopping center was okay, if you miss Crate and Barrel.

I stayed here on business back in July for 3 nights. As a frequent traveller i must say the standard of this hotel is excellent.

Very courteous and helpful staff, along with great service made this stay easy to enjoy.

The room was a good size, with mini bar (not too expensive), wireless internet point along with all the usual things you would expect. The room was pristine and well maintained.

There is a good size pool, and lots of golfing (didn’t use it so i cannot comment).

I ate in 2 of the restaurants here, both were a reasonable price and the quality of the food was good.

One tip, beware of the hotel taxi service, from my opinion it was over priced and the guy I used on the first and only day had no idea where he was going. Apart from that, from a business mans perspective everything is good here.

During a recent trip to visit my family, we chose to enjoy the Westin Kierland Resort and Spa while in the Scottsdale Area.

We were so impressed by the level of service that I had to take the time to make a few comments after reading some of the other comments on this site. We stayed on what appeared to be a weekend with many corporate types in house, but the staff handled the mix of guests with ease, catering me and my children with extra cara. My children were greeted by name twice when entering the front door and the front desk agent Lee remembered my name each time I passed despite only meeting me once when my key didn't work, a situation which could have been frustrating, but ended very positive when Lee handed my kids hats and later sent a plate of cookies to the room for my family.

We had delightful meals at Brittlebush Bar and Grill near the golf course and also at the Deseo Restaurant, the hotels nicer of the many restuarants on property. We were served by Chad, who startled us at first with his laughter and quick ability to make us feel at home. It was a truly relaxing fine dining experience and exactly what a resort dining experience should feel like. Chad posseses extraordinary knowledge of the house wines and could tell sounded very educated as he described the menu to us. Our meal was delicious...from the ceviche to the complimentary dessert brought by Chad when he found out it was a special occasion. Chad is a huge asset to this resort!

We seldom passed a staff member at this resort that we were not offered help or at least smiled at. It was delight and we will definitely be back to spend more time in Westins Heavenly Beds.

-Brandon Simpson and Family

This is the best Starwood luxury property we've stayed at yet. We loved this resort. Our room had a gorgeous view of the golf course. The heavenly bed and heavenly shower were superb, as expected at Westin properties. The location is perfect - walking distance to the Commons shopping area, which is very charming and has some nice stores. We had dinner at Bobby's in the Commons, which we highly recommend.

Probably the best part of our stay was the staff. Every time we simply walked by a staff member, we were greeted genuinely and asked if we were enjoying our stay. I am not exaggerating. I even said to my husband that it's obvious the staff takes pride in the hotel and enjoys working there. In fact, I'm shocked to read some of the other negative reviews.

As for parking, valet is free until 11:00 pm. After that, it's $21. I see no reason to leave the car w/ the valet after 11:00 - just park it yourself after that time since the lot is right there.

My husband golfed and said it was a great course.
I was brave and got my hair cut in the salon. I wanted a drastic cut and was very lucky to get Michael. He gave me the best cut I've ever had. If you want your hair done while you're there, ask for Michael!