I stayed at this hotel for a business conference. In summary, I was a little disappointed. I was upgraded to a room with a view of the golf course (nice); and I was able to check-in at 10:00 a.m., (also nice). Has that great Westin bed.
1) The "discounted" rate offered by the hotel for the conference was higher than the unrestricted rate I found on the hotel's website. Maybe that criticism should be directed at the conference planners, not the hotel.
2) Tiled bathroom typical of hotels in the Southwest. Wallpaper peeling near the shower door. Looks like they had tried to fix a leak. Also, the showerhead was clogged and had a mysteriously cold spray that hit me every time I turned it on. Not worth having a maintenance man in my room to get it fixed.
3) Housekeepers gabbing in the hallway off and on all day, and even late at night. Lots of noise near the room -- carts rolling down the hall, minibar service knocking on doors, etc.
4) Spa/pool facilities are very nice (make your spa appointments in advance). Great "Reebok" gym. Picturesque golf course.
5) Concierge wasn't that helpful (other than trying to sell a pre-paid repeat visit coupon). We got better restaurant recommendations from the valets.
6) Hotel shuttle will take you to the neighboring Kierland Commons and pick you up. That's convenient.
7) For the most part, the hotel staff were really friendly and helpful. They greeted me by name, "good morning" in the hall. I got the sense that they're happy you chose their hotel.
8) Good room features--good workspace, although only one outlet at the desk; comfortable desk chair; coffee maker, magnifying mirror, minibar, that easy alarmclock, speakerphone, in-room safe, sufficient lighting, etc.
All in all, there are better accommodations in Scottsdale/Phoenix for similar money.













