I want to start by saying that we got an incredible deal for our stay at this resort. If I had paid a lot of money for the room I may have been more picky. We had a nice stay and were treated very well. Every person we dealt with treated up very well and were eager to please. Originally we were put in a handicap room which we really didn't like. The bathroom was not at all romantic so we asked to be moved. They were happy to move us and we ended up in a much better room for us. The rooms were comfortable and clean and nicely decorated. I think 4 stars is the perfect level to rate them. Not as plush as you would expect at a 5 star, but very nice. The pool was nice with plenty of places to sit and very relaxing. As always the heavenly bed was wonderful. I would say the bath was a bit small and shallow. Being a bath person, I wasn't too impressed by that. Loved how close it was to the Kierland mall. Super easy to walk over for dinner each night. Overall a very nice stay.

Had a great time at hotel but its has been two weeks since I checked out and still have three separate charges totaling $1500+ dollars on my credit card. Check out date 11/5 and its 11/19. Still with pending authorizations! Not necessarily a big deal for me but my advice leave some extra wiggle room on your credit card for the pending authorizations!

I have contacted Westin and send e-mail messages to Jessica Gray. Not really helpful ...placing the blame with credit card company.

Nonetheless besides the credit card issue. Enjoyed the resort! Spent time at restaurants, spa, and pool. Have stayed in other places in Scottsdale and this property stands out a little more due to proximity to shopping!

My husband and I live in Scottsdale and needed a Staycation. We chose Westin Keirland and it was the best choice for us. The rooms are immaculate and the extra amenities are over the top. The dessert bar on the lobby is irresistible. We will be back.

Great views of the golf course and landscapes can be seen from most hotel rooms, if you want to take a vacation, thus is a good place to do so. I was there for a business event and found out internet access is very slow and poor quality. During breakfast, I ordered from the menu and my food was cold, so I suggest you take the breakfast buffet.