“It took 1 and 1/2 hours to get my pizza delivered to my home 2 miles away. No apology nor explanation offered.”
Lorenzo's should be ASHAMED of themselves!!! I am pregnant expecting baby any day now so I thought I would make lunch easy and have some pizza delivered. I didn't want to go on the cheap with something like Domino's (though hindsight being 20/20 I probably should have) so I ordered from a local small business, Lorenzo's on Pinnacle Peak & Scottsdale in Scottsdale. It should be noted that our Scottsdale home is on Pinnacle Peak and Pima (only 2 miles away).
I placed my order @ 1:58pm. An hour passed and my pizza had not arrived. I had not received a follow-up phone call or anything so I phoned Lorenzo's back at 3:00pm and quite politely informed them that the pizza had not yet arrived told them I was just calling to check on it. There was no apology or explanation given. I was just told it would be arriving with in 10 minutes. By this point my husband, who had planned to share the pizza, had to leave the house for his afternoon business appointment so he didn't even get to have any of the pizza after all of this!!!
Finally, it arrived at 3:23pm. It took them over 20 minutes more and when the driver arrived, again there was no explanation offered, no apology, no offer of a discount or anything. I did not ask for anything from the driver as I was starving, the pizza was there, and the pizza was hot. I did however give him a lesser tip than I would normally give a driver though I realize it was likely not his fault. The fact that the pizza was still extremely warm makes me believe they probably totally forgot my order and just put it in when I called to check on it an hour after ordering.
Needless to say, I will not be ordering from them again. They could have easily somewhat redeemed themselves in my mind by even just an apology, but none was received. They SucK! The pizza was not bad though it was far from marvelous and spoiled by my extreme displeasure regarding the circumstances and timing of its delivery.
P.S. This was today!! It's Tuesday afternoon! It's not even peak lunch or dinner time and on a weekday when they are not even busy. There is no excuse. It's not like this happened on Friday or Saturday night during dinner time or something.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.