This is a timeshare that also is open to the public. Since we were "swapping" time in our property, we expected the rooms to be well-appointed, spacious, and comfortable. I place this property on the low end of our expectations. We were entitled to a 1-bedroom suite. They gave us a studio. The studio was smaller than chain motel "suites," and there was no attempt to partition the sleeping area from the kitchen area. If someone opens the door, the bed is clearly visible.
These are just picky issues, however. The serious issue is that although their literature speaks about "our concern for special-needs guests," don't go if you have ANY kind of special-needs health issues. I had a knee injury that made staying in the room (and getting up and down from it) both scary and painful.
Here are some egregious special-needs oversights:
There are NO elevators or ramps to access upper-floor rooms (the buildings are 3-story). They would not promise to give us a 1st-floor room--and they didn't. There are no shower grip bars in the bathroom, and the entire bathroom tile floor is extra slippery. We had to hold onto the shower head, counters, and walls to move around in there after a shower. There also was no grip bar next to the toilet.
Other issues that should not have been issues: 1). They charge for use of their wi-fi. Even the most modest motel chains provide computer use without charge. They did waive the fee since they had not been able to give us the room class we were entitled to or the 1st-floor access. But they did so only after it was clear that they were already not meeting my needs during check-in. If I hadn't asked, they would have charged us. 2). There is no desk area for the computer. You have to use the kitchen table (risky). Again, chain motels usually have a desk for the computer. 3). The kitchen equipment is not intuitive, and you will go crazy in the morning if you try to use their coffee maker and haven't figured it out the night before (we even have the same type maker at home, but this one was so "fancy" that turning it on and pouring the coffee out took careful study and a pair of glasses). Ironically, on the morning that we left, we discovered a binder containing all the user manuals, stuck in the upper-most cupboard above the refrigerator--not on the counter where you might expect to find anything instructional. 4). The heater/air-conditioning system is so complicated that you'll need an engineering degree to figure it out (again no instructions)--and my husband formerly owned a system controls company! 5).They were miserly about everything: soap, shampoo, lotion; and did not make up the room or replace any of the usual items. We could have, however, "purchased" more soap, lotion, etc. (none of the items were worth purchasing). I guess you also could request fee-based maid service. I didn't ask. 6). Even though they knew we were "owners," they pushed hard for us to sit through their presentation. Really hard. Annoyingly hard. We declined, multiple times.
The grounds are okay, but there is only a small adults-only spa (for 6 buildings) that is hard to find and not particularly inviting, since it was some distance from our building, and Scottsdale temperatures in May do not invite long walks. They put a lot of effort into making the place look nice, but staying there was not a particularly special experience.
There is no restaurant, no complimentary breakfast; you are on your own at this no-frills place.
We won't be return guests.
If you need a first-floor room, ask them whether they can promise availability. Many rooms look out...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We regret that you weren’t satisfied with your room assignment upon arrival at Scottsdale Villa Mirage. When you deposit into an exchange program, the exchange program determines the available room types for your deposit. The studio room was confirmed through the exchange company, and unfortunately, our team has no control over that determination.
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Scottsdale Villa Mirage is adamant about ensuring that our property is up to ADA standards. If a special needs unit in required, it is important that our front desk is notified prior to arrival so that we can assure the necessary room type is available and our guest is accommodated. We have special needs equipment available for guests including, but not limited, to shower chairs, wheel chairs, toilet seat rises, and portable hand rails for showers. Additionally, rubber mats are available in every room and are stored under the vanity, below the sink. All Special Needs requests are fulfilled as a priority, subject to our availability to do so.
As our property is jointly owned, the decision to charge for wi-fi was made by our Owner’s Association. This is to ensure that only those who use this feature are charged for it.
While it is unfortunate that you had difficulties with the coffee maker, we do provide instructions in the room to ensure that this process is as simple as possible for all of our guests. While you are correct that instructions are not provided for the Heating/Air Conditioning, our front desk team would have been more than happy to assist upon being contacted. We selected this specific model due to common use in the industry and reported ease of use, and we regret that this was not the case in your experience.
We apologize for any miscommunication regarding the room amenities; however, we can assure you that these would be replaced when requested from our front desk team or during the mid-week cleaning. A complimentary mid-week cleaning is offered for stays of 7 days or more; however, towels and trash removal are complimentary and can be requested at any time.
The adult spa was intentionally placed away from the main area on property. Since the area is exclusive to adults, we wanted to ensure that those enjoying it could relax away from the noise of the main pool. We regret that this was a inconvenience to you, and we hope that you found usage of the other pools more accommodating.
We appreciate you taking the time to share your feedback with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.