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“Expected more; got less” 3 of 5 stars
Review of Scottsdale Villa Mirage

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Scottsdale Villa Mirage
3.0 of 5 Resort   |   7887 East Princess Blvd, Scottsdale, AZ 85255   |  
Hotel amenities
Ranked #48 of 78 Hotels in Scottsdale
San Diego, California, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Expected more; got less”
3 of 5 stars Reviewed July 1, 2013

This is a timeshare that also is open to the public. Since we were "swapping" time in our property, we expected the rooms to be well-appointed, spacious, and comfortable. I place this property on the low end of our expectations. We were entitled to a 1-bedroom suite. They gave us a studio. The studio was smaller than chain motel "suites," and there was no attempt to partition the sleeping area from the kitchen area. If someone opens the door, the bed is clearly visible.
These are just picky issues, however. The serious issue is that although their literature speaks about "our concern for special-needs guests," don't go if you have ANY kind of special-needs health issues. I had a knee injury that made staying in the room (and getting up and down from it) both scary and painful.

Here are some egregious special-needs oversights:
There are NO elevators or ramps to access upper-floor rooms (the buildings are 3-story). They would not promise to give us a 1st-floor room--and they didn't. There are no shower grip bars in the bathroom, and the entire bathroom tile floor is extra slippery. We had to hold onto the shower head, counters, and walls to move around in there after a shower. There also was no grip bar next to the toilet.
Other issues that should not have been issues: 1). They charge for use of their wi-fi. Even the most modest motel chains provide computer use without charge. They did waive the fee since they had not been able to give us the room class we were entitled to or the 1st-floor access. But they did so only after it was clear that they were already not meeting my needs during check-in. If I hadn't asked, they would have charged us. 2). There is no desk area for the computer. You have to use the kitchen table (risky). Again, chain motels usually have a desk for the computer. 3). The kitchen equipment is not intuitive, and you will go crazy in the morning if you try to use their coffee maker and haven't figured it out the night before (we even have the same type maker at home, but this one was so "fancy" that turning it on and pouring the coffee out took careful study and a pair of glasses). Ironically, on the morning that we left, we discovered a binder containing all the user manuals, stuck in the upper-most cupboard above the refrigerator--not on the counter where you might expect to find anything instructional. 4). The heater/air-conditioning system is so complicated that you'll need an engineering degree to figure it out (again no instructions)--and my husband formerly owned a system controls company! 5).They were miserly about everything: soap, shampoo, lotion; and did not make up the room or replace any of the usual items. We could have, however, "purchased" more soap, lotion, etc. (none of the items were worth purchasing). I guess you also could request fee-based maid service. I didn't ask. 6). Even though they knew we were "owners," they pushed hard for us to sit through their presentation. Really hard. Annoyingly hard. We declined, multiple times.
The grounds are okay, but there is only a small adults-only spa (for 6 buildings) that is hard to find and not particularly inviting, since it was some distance from our building, and Scottsdale temperatures in May do not invite long walks. They put a lot of effort into making the place look nice, but staying there was not a particularly special experience.
There is no restaurant, no complimentary breakfast; you are on your own at this no-frills place.
We won't be return guests.

Room Tip: If you need a first-floor room, ask them whether they can promise availability. Many rooms look out...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Scottsdale Villa Mirage, responded to this review, July 9, 2013
We regret that you weren’t satisfied with your room assignment upon arrival at Scottsdale Villa Mirage. When you deposit into an exchange program, the exchange program determines the available room types for your deposit. The studio room was confirmed through the exchange company, and unfortunately, our team has no control over that determination.

Scottsdale Villa Mirage is adamant about ensuring that our property is up to ADA standards. If a special needs unit in required, it is important that our front desk is notified prior to arrival so that we can assure the necessary room type is available and our guest is accommodated. We have special needs equipment available for guests including, but not limited, to shower chairs, wheel chairs, toilet seat rises, and portable hand rails for showers. Additionally, rubber mats are available in every room and are stored under the vanity, below the sink. All Special Needs requests are fulfilled as a priority, subject to our availability to do so.

As our property is jointly owned, the decision to charge for wi-fi was made by our Owner’s Association. This is to ensure that only those who use this feature are charged for it.

While it is unfortunate that you had difficulties with the coffee maker, we do provide instructions in the room to ensure that this process is as simple as possible for all of our guests. While you are correct that instructions are not provided for the Heating/Air Conditioning, our front desk team would have been more than happy to assist upon being contacted. We selected this specific model due to common use in the industry and reported ease of use, and we regret that this was not the case in your experience.

We apologize for any miscommunication regarding the room amenities; however, we can assure you that these would be replaced when requested from our front desk team or during the mid-week cleaning. A complimentary mid-week cleaning is offered for stays of 7 days or more; however, towels and trash removal are complimentary and can be requested at any time.

The adult spa was intentionally placed away from the main area on property. Since the area is exclusive to adults, we wanted to ensure that those enjoying it could relax away from the noise of the main pool. We regret that this was a inconvenience to you, and we hope that you found usage of the other pools more accommodating.

We appreciate you taking the time to share your feedback with us.
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299 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 28, 2013

I stayed at the Scottsdale Villa Mirage at the end of 2012. Upon check-in, I was given a sales pitch to obtain a timeshare; and although I told the person behind the counter that I wasn't interested, they wouldn't take no for an answer and was quite pushy, and I had to walk away. The location was a little out of the way, being at the end of a long dead end street, so I had to travel a bit to get back to the resort each night. The use of the washer and dryer and complimentary laundry detergent was a big plus! The staff was very friendly and helpful. I enjoyed the all-night open lobby, where I used the internet, watched tv and had a cup of tea. I found my room clean and the bed extremely comfortable. The kitchen and bathroom in my unit were spacious. I enjoyed the heated pool and spa and took advantage of the free water aerobics class with an excellent instuctor. I would definitely recommend the Scottsdale Villa Mirage.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centennial, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

We were able to get a good groupon deal to stay at this resort, and so the value was great. The studio room was a perfect size for us, and we enjoyed the large fridge, 2 burner stove top, microwave, and dishwasher that came with the kitchen. The pool area was nice with plenty of umbrellas for shade, and it was not too crowded in June when we were there (however the average temp was 110). The only disappointment was that wifi cost 6.95/day and we heard from other guests that neighboring resorts and hotels offered free wifi. We were able to use one of the 2 computers in the lobby, but had problems with their internet as well. Overall, we had a good experience and it was perfect for a quiet and relaxing vacation spot.

Room Tip: If you are a couple, the studio size is perfectly adequate, with a large bathroom and nice kitchen a...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chadron, Nebraska
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 23, 2013

We really enjoyed the Scottsdale location, as we were very near to great shopping and restaurants.

The room had a good kitchen and a large bathroom with a soaking tub and oversized shower stall. The bed was very comfortable and we slept very well all week.

However, the exteriors of the buildings were out of date and the outside areas were dirty. We saw lots of bird droppings, gum on the sidewalk, dirty building exteriors, and the pool area was not especially clean. The stairwells were particularly bad.

Our son enjoyed the splash pad, but there were bees there during the day and some of the water jets were not working. As mentioned in other reviews, the pool was very busy at all times.

Also, parking was tight in the evenings. Unless we came back early, we had to park quite a ways from our unit in the evenings.

Overall we had a good in-room experience but the outside of the property did not impress.

Room Tip: If you want to join Diamond, you can just get a membership on eBay for a few bucks.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed June 6, 2013

We liked the resort, quiet setting a few miles from restaurants and shops. The 1 bedroom unit was spacious with a nice balcony overlooking the common area. A full kitchen, roomy bedroom and large bathroom. The sofa needed to be replaced and many stains on the carpeting. The resort had lots of guests but only 1 very crowded pool as the temperature was over 100F. There is an adult spa pool but who wants to sit in hot water when it's so hot outside! The staff are very friendly and the grounds are well kept. Building 4 is the place to be if you are travelling with children as the playground equipment is nearby.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Scottsdale Villa Mirage, responded to this review, June 21, 2013
We are sorry to read that you were not fully satisfied with your recent stay and we apologise for any inconvenience you may have experienced due to the limited pool size. Unfortunately, in the hot weather , pool side is extremely popular and can get relatively busy.
We would like to take this opportunity to note that we are currently undergoing a refurbishment and we are certain that the issues mentioned by you will not be a problem for much longer, nevertheless we appreciate your comments and apologise for any dissatisfaction this may have caused. We hope that we will have another opportunity to welcome you in the future and we wish you all the best on your travels.
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Sherwood Park, Alberta
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 1, 2013

We stayed in a studio suite at Villa Mirage for 4 nights in February 2013. We were very pleased with the roominess and layout of the suite - we had been expecting it might be on the small side but were very pleasantly surprised. The pools looked beautiful - we used one of them one evening and were the only ones there - we were definitely there in the low season.
The unit was clean and very well-equipped. The bed was very comfortable.
The staff were very friendly, and checking in and out went very smoothly and quickly.
We did allow ourselves to get talked in to attending a timeshare presentation which was perhaps a mistake. The salesperson was very 'persuasive' and we ended up buying additional points in our Diamond Resorts membership. We have yet to determine whether that was a good move or not!
Overall, we were very pleased with the resort and look forward to going back many more times.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 9, 2013 via mobile

We were in the area for a seminar and choose to stay here through a trade in time share points. The resort was well kept, the staff were all very friendly, and no pushy sales pitch at check in. We stayed in a very quiet 3rd floor studio and were pleased to see we had a full fridge, microwave, cooktop, and dishwasher as well as a toaster, 12cup coffee maker, blender, and plenty of dishes/pans. Our room was very clean and updated with a table and chairs, couch, and bed. There was plenty of space to unpack clothes, toiletries, etc. The couch was not the most comfortable to sit on, but the bed was fine. It did take awhile to get hot water, as in minutes of running the water until it got warm and water pressure wasn't the best. We did use and enjoy the pool, the chairs are comfortable for soaking in some sun. We also used the washer and dryer available at the activity center and are glad to be able to do so. The location was perfect, close to stopping, Pinnacle Peak and other hikes, and an easy on/off of the highway. We will certainly consider staying here again if we make it back to the area!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Scottsdale Villa Mirage, responded to this review, May 11, 2013
Your satisfaction and recommendation mean the world to us and we are very pleased to read that you had such a nice time here with us and enjoyed your stay in the area. We do apologise if the water temperature and pressure was not to your satisfaction and we will mention this to our maintenance team – thank you for bringing this to our attention. We are glad that you had an overall good time here at Scottsdale Villa Mirage and we are happy to know that you may be coming back with another visit; we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scottsdale Villa Mirage

Address: 7887 East Princess Blvd, Scottsdale, AZ 85255
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Scottsdale
#39 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Scottsdale Villa Mirage 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Scottsdale Villa Mirage Hotel Scottsdale
Scottsdale Hotel Mirage
Scottsdale Resort Mirage

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