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“The view/location made up for the less than adequate resort” 3 of 5 stars
Review of Scottsdale Villa Mirage

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Scottsdale Villa Mirage
3.0 of 5 Resort   |   7887 East Princess Blvd, Scottsdale, AZ 85255   |  
Hotel amenities
Ranked #51 of 78 Hotels in Scottsdale
Saskatchewan, Canada
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“The view/location made up for the less than adequate resort”
3 of 5 stars Reviewed April 6, 2013 via mobile

Our group checked in late one night and the staff were very efficient and friendly. We hauled our bags up to the top floor (there were no elevators) only to enter a disappointing, dated and smoky room. The front desk were very considerate and put us into an updated room with a nice view. The beds were comfy, the location was great and the room had an awesome full sized fridge. The resort also had many flaws..the shower took a long time to heat up and the balconies didn't have dividers between them; sometimes strangers would walk through our balcony to get to their rooms. Also, there were no street lights on the entry road so the resort is hard to find. The pool at the resort is small and the water is cloudy but the restaurant is nice. The worst part of our stay was when we went to our car one morning and discovered someone had thrown food on it. We had to pick off a dozen cupcakes from our roof, windshield and tires. Overall, the view and location made up for the less than adequate resort...we do not plan on returning.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
La Center, Washington
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 3, 2013

We got a deal on staying here and for the price we paid I think it was a good choice. But I don't think it warrants the four stars that is given in trip advisor. it is a good three star place to stay. The hotel is old and the decor look like they're from the 90s. It was clean though and our two bedroom unit was very spacious.

They have a nice pool with a really fun kids area with splash pad. A couple days it was hard to get chairs by the pool.

The location is great! They had fun activities for the kids. This is a good place for families.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Scottsdale Villa Mirage, responded to this review, April 24, 2013
Thank you for sharing your feedback following your recent stay at Scottsdale Villa Mirage, we are pleased that you had a good stay here with us and we hope that the refurbishment program we are currently undergoing will address the negative issues mentioned in your review, we hope that you will pay us another visit in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano
Top Contributor
145 reviews 145 reviews
14 hotel reviews
Reviews in 52 cities Reviews in 52 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 22, 2013 via mobile

In terms of accommodations and staff would recommend. Nice pool, two tennis courts, basketball court, steam room, sauna and small workout room. Rooms comfortable and outdoor grills well maintained. Safe and somewhat secluded walking/jogging areas. Spent nine days and found staff very friendly and accommodating at all times.

Only negative is the sales presentations. Front desk hostesses very friendly and the sales agents by and large were informative, however, system designed to keep you there and managers very rude, arrogant and unprofessional. As an owner, this seems to be a consistent trend the past few years with Diamond Resorts. Integrity is not a word one would use in describing this group. Once out their clutches the resort is very enjoyable!

Stayed March 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno,
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2013

We arrived at Scottsdale Villa Mirage November 17 after a wonderful flight on Southwest Airlines to Phoenix through LAX. Our daughter and 3 grandsons from Las Vegas met us at the airport and
drove us to the resort.

The resort has Studio, One Bedroom and Two Bedroom Timeshare units fully equipped with all the amenities of home. Activities at the resort abound for both adults and children. Water aerobics directed by Lynn are provided on Monday, Wednesday and Friday and are worthwhile for limbering up for the many golf courses available for play.

Activities away from the resort abound varying from A Historic Railroad Park Museum and Model Railroad Layout to a wonderful Zoo, Frank Lloyd Wright Talisman West and a beautiful Botanic Garden. Sixteen major league baseball teams congregate in the Phoenix area for spring training from early February through late March.

So much to do and not enough time to do it all in one week. Well, we will have to return and try to see everything we missed on this trip.

Room Tip: All rooms are close to the pool, recreational facilities, office and snack bar so distance is not a...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed March 16, 2013

I was growing desperate for a place for my kids to go to Scottsdale for Spring Break where I could get 2 bedrooms. I was about to sign into the Kierland and take one room with style and ambience, but I got an e-mail from a Jim Gioiosa highlighting Scottsdale Villa Mirage 2 bedroom. I called him on it and the price was reasonable. I was a little nervous as a lot of the reviews from TripAdvisor was less than first class. Then Jim messed up the confirmation by booking a 2 bedroom for 2 nights and a one bedroom for one night (this confirmation just never felt right). I asked for a 2 bedroom for 3 nights. He said it would be taken care of on Monday. I called on Wednesday saying I needed to know. I was then sent a confirmation that had 2 nights, but had the dates right. OK, well, I was somewhat concerned now, but I had little recourse as they asked Jim wanted my credit card information on the first night and I never knew about any cancellation policies or if the confirmation was non refundable. I finally received the final confirmation with smily faces and an apology for the typo. OK, OK, I wasn;t feeling great, but the reviews were getting better as the facility had gone through some major renovations. In one of the last phone calls I had with Jim (he wasn't returning the last 3 calls personally,just by e-mail) I asked to be put one of the renovated rooms (no confirmation of that either). In his last e-mail Jim listed some very general things to do in Scottsdale, but nothing specific. Now, I had also read that there was a tour that the concierge was going to ask to give you a tour and presentation. I had only my 2 young kids with me and was not going to give into to that.
Well, we drive 7 hours. Location is great off of Scottsdale and 101 nestled in a secluded, quiet area that is a little hard to find. So, now it is 4:00p to check in. We are checked in with no pulse form the person behind the counter. The lobby is small with the cheap light stucco that really isn't stucco. They then turn me over to the concierge. Here's the windup and the pitch. The discussion started with getting into the Diamond Resort time share program and having 4 nights for the price of $50 a night (pen had crossed out the $149 a night for effect). The concierge kept to her pitch until I found my "out". She asked where the Mrs Daly was. I mentioned she was somewhere with my other daughter. Mickis was sorry to inform me that I couldn't take the 90 minute tour unless my spouse was with me. I mentioned that's OK, because there was no way I was going on any kind of tour anyway. I then received the "prize" from the concierge...a purple Diamond resort bag with 2 bottle's of water. Because my kids were so darn cute I got 2 bags!
Well, I was beginning to be deflated over a bad choice for a room...until I got to the room. The room was building 8, room 242. THis was not one of the refurbished room's. Furniture was cheap and light. The carpet was so worn that there were several bubbles coming up from the lack of adhesion. Room's were good size with an old TV in he 2 bedrooms and a flatscreen (I don't think it was HD) in the main room. Kitchen was small, but workable. Though it was older I thought we could do this and then I saw it. I put my stuff in the larger bedroom which had a couch and a small table. As I walked to the sliding glass door I saw 2 spots and had a strong feeling as to what they were. I took a picture and walked back to the lobby. I asked if they allowed pets and they said no. I then said that some wild animal must have infiltrated my room, left their mark and someone made a poor attempt to clean it up. I showed them the picture and they dispatch someone out to clean it. There was also toothpaste (post tooth brushing) lying in the sink. They did not clean that up. The next day the head inspector verified that the two spots were left by a dog and blamed the front desk for not ensuring that dogs didn't get in...and yet this was the inspector. The sofa in the living room we called the monster because the springs were so bad that it swallowed anyone who dared sit on it. The front desk laughed at this when I brought it to their attention.
The pool is small and cheap, but it is the pool rules that are most entertaining. There is a rule for people with incontinence and how they must wear their tight rubber suits to swim. The great majority of people there were over 65. This was definitely a place that caters to seniors. Good luck trying to use the pool between 10 and 11 am MWF as the seniors take over the whole pool with water aerobics.

Bed and fold out were unsleepable (what thread count is sandpaper?)
No housekeeping for a stay of 3 days.
Ping pong table has cheap plastic balls.
Good side: food and alcohol are poolside and inexpensive. Great location to most everything. Quiet. Pool was not crowded at all. Quiet sleeping. Activity people try their best to keep things moving and upbeat.

Room Tip: Get a refurbished and upgraded room. Call the front desk to make sure you are not in building 8, 2...
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Canada
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 15, 2013

These rooms are mostly renovated now and they are certainly nice. If it's a couple traveling and you don't need a washer/dryer or oven then go for the studio to save $. We really like the 1 bdrm units here as they have the washer/dryer in them as well even though we don't use the oven. Always so convenient to have a kitchen that is for sure. The property was built as a resort property so it's gorgeous. The staff is super friendly and we really enjoy staying here.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 14, 2013

We recently stayed at the renovated Villa Mirage for 4 nights the week of February 10, 2013. This property was purchased by Diamond International and the upgrades from many years ago was evident. We were very pleased with our accommodations. The villa itself was really very nice. Kitchen was well equiped, living room comfortable. They bed was quite comfortable, but it seems like they could spring for a little nicer bed linens and pillows. I was glad we brought our own. They were quite lumpy. We understood from the sales person that they still are planning on upgrading the bathroom. It wasn't bad as is, nice large shower. Only caveat is you need to run the hot water for over 5 minutes to get any hot water. Okay, these were the good things, the two problems we had were 1) no wired or wireless internet in rooms or lobby. They do have a few computers for use in the lobby, but everytime I went in there were people on them and a few waiting. Perhaps I am spoiled, we own a Marriott Timeshare and we have gotten used to wired internet in the villas and wireless in all public areas. I was really wishing my ipad would have had 3g. 2) Of course we were asked to attend a sales presentation while there which we did, 90 minutes (ha) and a $75 dollar visa card (or a dinner at certain restaurants). The first sales person was very nice but it took forever for him to finally cut to the chase with prices. We politely declined, he pushed for a little while, but finally gave up and sent for the closer. He started out nice and when we kept declining, he started lowering prices, wondering what it would take to get our business. After another 15 or 20 minutes, he got up and said he would have to get someone else for us to get our gift. This man was who we had the problem with. First off, he was arrogant and rude, saying that he had to go home and let his dog out and since we probably weren't going to purchase anything he was wasting his time. He started offering us lower options and said he couldn't believe we would turn these offers down and wanted to know why. I told him we didn't feel comfortable and had no background on Diamond International. Then he really got rude. After 2 1/2 hours that was supposed to be 90 min. he finally took us into another room to get our visa card. As he walked out of the office his last flippant remark was paraphrased, "oh that's right, you don't trust our company, be careful that visa card isn't real". I wish I remembered his name. It certainly gave us a bad taste in our mouth for Diamond, which is a shame because it really was a very nice resort.

Room Tip: Third floor had a nice view of pool but beware, no elavators.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scottsdale Villa Mirage

Address: 7887 East Princess Blvd, Scottsdale, AZ 85255
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Scottsdale Villa Mirage 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Scottsdale Villa Mirage Hotel Scottsdale
Scottsdale Hotel Mirage
Scottsdale Resort Mirage

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