We arrived at 3pm on a Thursday hoping we could check in "early". By 4pm, our room was still not ready. We paid for a room with a view of Civic Center and since I had over an hour to hang out waiting, I walked over to the building (building 6) we were told our room would be in. I thought it looked nice. We had our dog so it was perfect to be able to go right out the patio door to let him play in the large grassy area. By about 4:10, I was frustrated and the line to check-in was growing...all other people being given their rooms. So I went to them again...frustrated. The girl chose to give us a different room at this point. A room on the 3rd floor, facing the valet/lobby parking lot, with a balcony about a foot wide. Not what we paid for, and really difficult with a dog. We also paid $14 to park our own car in a half empty parking lot. The service was not great to start, but everyone else working there seemed pretty friendly. I was still frustrated with the room quality switch-a-roo. The place looks nice and fun. The room was small but ok. The bathroom sliding door was heavy and difficult to push back and forth. For the price, we will stay somewhere else while in the Phoenix area. This is not a resort. If the prices were better...I might change my mind. Get a room in building 6, away from all the other buildings with a great little park in the backyard.
- Official Description (provided by the hotel):
- Scottsdale is the place to go for art, shopping and nightlife in the Valley of the Sun. Now there’s a hotel creating even more desire around the desert experience. The Saguaro has arrived, bringing with it a new look to where Old Town, the Arts district and Civic Center Mall meet. Bright, lush and vibrant, it’s a fresh face amid Scottsdale’s buzzing downtown scene.Guestrooms & Suites. The Saguaro experience begins, fittingly enough, outside amid the arid weather and brilliant sunlight of the Sonoran Desert. Each room exterior is accented by the color of a native desert flower, creating a visual spectrum throughout the resort grounds. Inside, your room’s primary color is joined by contemporary and natural furnishings in wood and leather, including hand-crafted pieces imported from Mexico. Services & Amenities: A stay here is about relaxation, nature and yes, our two famous pools. Both are easy walks from every room, heated and ringed by cabanas. The Saguaro Spa welcomes you to de-stress you even further. When it’s time to recharge, the comprehensive fitness center will get you looking your best for around the poolside bar. Guestroom Amenities• All rooms renovated October 2011• Flat screen, wall mounted 42" HDTVs• Authentic, traditional Mexican furniture • Views of Old Town and Civic Center park (select rooms)• Outdoor patios or step out balconies • Soaking tubs and separate shower (suites)• Work desks• Wireless Internet• Stereo with iPod docking station• On-demand movies and music. Meetings: It’s the weather. The golf courses. The deals closed over cocktails by the pool. Whatever the reason, Scottsdale is a top choice for corporate gatherings. The Saguaro provides over 10,000 square feet of flexible meeting and event space, indoors and out. We’re ready to make your event a strategic success. Scottsdale’s business climate is dynamic. Companies headquartered in Scottsdale include APL, Dial, Fender, Go Daddy, Kahala Corp, Kona Grill, Medicis, P.F. Chang’s, Rural Metro, iCrossing and Taser, to name a few. ... more less
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